At a Glance
- Tasks: Manage returns and provide excellent customer service as a Receptionist/Returns Coordinator.
- Company: Join a dynamic team at Scolmore, known for its supportive culture.
- Benefits: Enjoy competitive pay, health cashback, extra leave options, and employee discounts.
- Other info: Great opportunity for career growth in a friendly workplace.
- Why this job: Perfect for those who love helping others and thrive in a busy environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 18900 - 23100 £ per year.
Are accuracy, organisation, and customer service among your greatest strengths?
We are looking for a detail-oriented and customer-focused individual to join our Customer Service team as a Receptionist/Returns Coordinator.
This varied dual role (returns during the mornings, and reception cover during the afternoons) combines front-of-house reception responsibilities with returns administration, making it ideal for someone who enjoys helping people, delivering excellent customer service, and supporting colleagues across the business.
This is a fantastic opportunity for someone who takes pride in providing a professional service, building positive relationships, and ensuring tasks are completed accurately and efficiently.
Key Responsibilities
- Returns Administration (AM)
- Entry of all debit notes on to our in-house/ERP system
- Monitoring Returns email inbox and ensuring all queries are dealt with promptly
- Running credits from in-house/ERP system
- Scanning debits and corresponding paperwork on to our archive system
- Assist in dealing with all debit queries internal and external
- Liaising with carriers, quality department and the customer service operations team in organising collection of faulty goods
- Investigating any reported miss-picks by liaising with the Customer Service and Operations support
- Investigating price queries with Customer Service
- Dealing with POD requests from carriers
- Liaising with Credit Control on any returns that are holding up invoice payments to assist with a resolution
- Produce and monitor reports on outstanding debits
- Regularly chase all outstanding returns/queries
- Any other ad-hoc administration duties as and when required to support the Returns Department
- Reception & Front of House (PM)
- First point of contact for any visitors to head office
- Ensure correct sign in procedure is adhered to for all visitors
- Follow fire warden procedure in the event of emergency or for Fire Alarm testing
- Ensure switchboard is covered at all times. Take all non-direct inbound calls on up to 6 lines. Hold and distribute calls as required
- Field unsolicited sales calls and take messages for staff members unavailable
- Prepare ground floor meeting room, keeping it tidy and fully stocked
- Processing internal post through franking machine in timely manner, ready for scheduled daily collection
- Scanning and validating documents on to our archive system
- Manage the ordering of head office refreshments, Tea, Coffee, Milk etc.
- Manage Neopost and Royal Mail price increases, supplies and maintenance visits for the franking machine/folding machine
- Any other ad-hoc office administration duties as and when required to support customer service and wider Scolmore team
Skills & Experience
- Extremely personable, professional and presentable at all times.
- Excellent verbal and written communication skills.
- Flexible and adaptable, with the ability to prioritise effectively in a dual role.
- Willing to help, use initiative and find answers to queries where required.
- Able to manage own workload efficiently and work independently while covering reception.
- Works equally well as part of a team.
- Efficient and accurate, with excellent data entry and administration skills.
- Experience using Outlook, Excel and Sage, or a similar ERP system.
- Previous experience in a customer service or administration function.
- GCSE English & Maths (Grade 4 or above) or demonstrable experience
- Previous experience of reception or front of house.
- Option to purchase up to 5 extra days annual leave
- Health Cashback Plan
- Pension Scheme
- Life Assurance
- Free Parking
- Employee Assistance Programme (EAP)
- Employee Discount
- Site Location: Scolmore House, Tamworth, B79 7UL
- #J-18808-Ljbffr
Receptionist/Returns Coordinator employer: Ovia Group
Scolmore Group is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the electrical wholesale sector. With a strong focus on employee growth, we provide comprehensive training and development opportunities, ensuring our team members thrive in their roles while enjoying the benefits of working in the vibrant East Anglia region. Join us to be part of a forward-thinking company that values your contributions and supports your career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Returns Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ovia Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ovia Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist/Returns Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ovia Group:Your cover letter is your chance to shine! Tell us why you want to work at Ovia Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ovia Group!
How to prepare for a job interview at Ovia Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
