IT Lead DC in Erith

Meeting with our Talent Acquisition Specialist: Pauline

Interview with the Manager: Patrick

Assessment (if relevant)

Meeting with a Peer, Team Member, or Director

Final debrief, Feedback & Decision

OUR BENEFITS & PERKS

JOIN THE OVHCLOUD JOURNEY

OVHcloud values and supports the diversity of the people we hire. For us, Diversity means fostering a workplace where individual differences are recognized, appreciated, and respected, allowing everyone to develop their full potential and strengths. Be free to be yourself!

IA IN OUR DNA

Artificial Intelligence is reinventing our business every day. Join us to explore its immense possibilities and co-build the future!

SUSTAINABILITY AT OVHCLOUD: A DEEP COMMITMENT

We know that women sometimes hesitate to apply if they don’t meet 100% of the criteria in a job description. We want to be clear: our job descriptions are guidelines, not barriers. We look forward to receiving your application.

Want to contribute to unique projects to build the Open Cloud together? Let’s go! At OVHcloud, we are driven by the same desire: to build the future together and champion the freedom to innovate.

Discover the major player in Open and Responsible Cloud.

Within OVHcloud, the Industry Business Unit (CINO) is responsible for designing and delivering infrastructure and server resources, while innovating and industrializing good practices. It ensures competitive levels of service and quality while respecting deadlines agreed with customers.

The DC Lead IT is a member of the Datacentre Steering committee and reports directly to the Datacentre manager, leading and managing the onsite IT team, which is composed of IT technicians and tech leads. "IT" includes Upgrade technicians responsible for new server deployments and RUN technicians responsible for maintaining the server estate.

Your main responsibilities

• Organize, plan, schedule and track every connection, upgrade, customization and rack related operation, according to the objectives of the OVH strategic plan.
• Manage and support the IT team, working on shifts 3*8 hours, 24/7 on maintenance and deployment of servers.
• Contribute to a continual improvement process, productivity, respect SLA, train and develop the team.
• Team management:

• Lead, track and follow individual and team performance.
• Onboard and integrate people inside the team.
• Develop their skills according to operational requirements (tech, lead tech) and expected performance.
• Follow and perform all necessary HR processes: annual review, salary review, skills management, training, performance management etc.
• Monitor, train and support staff in security and safety rules awareness and conformance. Contribute positively to a safety based culture.

• Assist your DC tech leads in scheduling and forecasting all operations, managing the team workload based on business priorities and communicate clearly both internally and externally on progress and challenges.
• Follow and track your activities through KPI and dashboards. Report them to the steerco WIP, to connect, incidents, SLA, ...
• Ensure the team are able to access/find all the necessary technical knowledge required for their day to day work. Assist in sharing best practices within the team and with the wider OVH DCOPS community.
• Monitor process follow-up by the team including incident management, change management, handover reports, post mortems, etc. Ensure the proper training of staff to support the expected quality of service and performance.
• Manage alerts, escalations, volume of incidents, SLA and post mortems.

• Apply best practice for installation and maintenance. Ensure application of existing procedures and make suggestions on improving them where appropriate.
• Audit technical procedures and control operations.
• Audit DC infrastructure and provide 1st line support to the owners where necessary.
• Contribute to the energy and environmental performance of the Datacenter in leveraging stakeholders, supporting Group initiatives and implementing local actions and reporting.

Skills required

• A high level of IT hardware and software knowledge and experience is expected.
• Knowledge of HVAC and data centre power distribution is an advantage.
• Planning, scheduling, workload prioritisation and ability to use a multitude of IT tools to support these activities is required.
• Competent in report generation and the use of OKR/KPI dashboards.
• Work with and knowledge of compliance with international standards, regulatory requirements and safety standards.
• Be able to leverage, enhance, improve situations, organization, skills.
• Management skills are expected as well as ability to lead and bring teams together.
• Ability to take quick decisions and manage tricky situations or a crisis.
• Be attentive to your team, be a good listener but a strong manager.
• Be able to summarize, analyze and explore datasets and complex scenarios.
• Work together with steerco and other teams to achieve shared objectives and goals.
• Be able to organize, schedule, plan works, shifts, skills.

Did this offer not quite meet your expectations? Submit a spontaneous application on our candidate portal to join one of our teams! It’s a great opportunity to share your profile with our recruiters, get noticed, and potentially be contacted for a different opportunity.