DC IT/Run Technician (m/f/x) in Erith

Want to contribute to unique projects to build the Open Cloud together? Let’s go! At OVHcloud, we are driven by the same desire: to build the future together and champion the freedom to innovate. Discover the major player in Open and Responsible Cloud. Within OVHcloud, the Business Unit Industry is responsible for designing and delivering server resources and infrastructures, while innovating and industrializing good practices. It ensures competitive levels of service and quality while respecting deadlines agreed with customers.

As a Datacenter IT/RUN Maintenance Technician, you will provide level 1 support to datacenter teams, subsidiaries and OVHcloud customers, and contribute to setting up and maintaining our datacenters. You will be part of a team of technicians that operate 24/7, managed by a Team Leader.

Your main responsibilities:

• Contribute to datacenter systems architecture and ensure 1st level of support.
• Optimize the racks for new servers.
• Connect power and network cables within server and network racks.
• Wire the incoming cables and network within the racks respecting the wiring scheme.
• Install or uninstall servers as required by the DC Team Leader and in accordance with the operational plan.
• Assemble and install computer hardware (assemble, install, upgrade, update servers).
• Adhere to health and safety rules and regulatory requirements.
• Escalate incident tickets to Level 2 support where appropriate.

Contribute to Datacenter maintenance:

• Complete interventions on equipment in response to monitoring alerts or customer tickets.
• Upgrade servers by changing obsolete components.
• Undertake curative maintenance on delivered servers.
• Troubleshoot technical issues using various tools: network, servers.
• Understand and maintain cabling systems.
• Replace failed networking devices within racks.
• Implement actions to resolve problems related to the server environment.
• Ensure servers are functioning properly via analysis and monitoring.
• Keep asset databases up to date.
• Assist team members with other relevant maintenance tasks within the datacenter.

Coordinate activity with all 24/7 teams and help improve customer relations:

• Contribute to the continuous improvement of the department, meeting the requirements set out in the quality management system.
• Help maintain good customer relations and customer satisfaction on a daily basis.
• Ensure information is shared between maintenance agents and provide reports to the Team Leader.
• Respect the schedule and targets set by the Team Leader.

Skills required:

• A keen interest in IT and computer hardware products/components.
• Advanced understanding of general maintenance procedures and techniques.
• Physically capable and available to work weekends, public holidays, and evenings.
• Effective problem‑solving abilities.
• Work in compliance with international standards, normative, and regulatory requirements.
• Team player with excellent communication skills.
• Organized, autonomous, and adaptable.
• Basic knowledge of computer networking.
• Well‑organized and able to prioritize tasks.
• Customer‑centric orientation.
• Attention to detail and a solution‑oriented approach.
• Positive, energetic, and proactive mindset.

RECRUITMENT PROCESS:

• Meeting with our Talent Acquisition Specialist: Pauline.
• Interview with the Manager: Patrick.
• Assessment (if relevant).
• Meeting with a Peer, Team Member, or Director.
• Final debrief, feedback & decision.

OUR BENEFITS & PERKS:

OVHcloud values and supports the diversity of the people we hire. For us, Diversity means fostering a workplace where individual differences are recognized, appreciated, and respected, allowing everyone to develop their full potential and strengths. Be free to be yourself!

IA IN OUR DNA: Artificial Intelligence is reinventing our business every day. Join us to explore its immense possibilities and co‑build the future!

SUSTAINABILITY AT OVHCLOUD: A DEEP COMMITMENT. We know that women sometimes hesitate to apply if they don’t meet 100% of the criteria in a job description. We want to be clear: our job descriptions are guidelines, not barriers. We look forward to receiving your application.

Did this offer not quite meet your expectations? Submit a spontaneous application on our candidate portal to join one of our teams! It’s a great opportunity to share your profile with our recruiters, get noticed, and potentially be contacted for a different opportunity.