At a Glance
- Tasks: Support and improve EPOS technology in exciting live event venues across the UK and Europe.
- Company: Join Oak View Group, a leader in revolutionising the live events industry.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Exciting opportunities for travel and involvement in high-profile events.
- Why this job: Be at the forefront of hospitality technology and make a real impact on live events.
- Qualifications: 3 years of experience with EPOS systems in hospitality settings and strong problem-solving skills.
The predicted salary is between 40000 - 45000 £ per year.
Oak View Group is reinventing the way the world comes together. Driven by a passion to revolutionise the live events industry with dynamic thinking and an unshakeable dedication to those we serve, OVG turns up the volume on what makes life extraordinary.
We are looking for a Senior Hospitality Technology Technician to join the Retail and Hospitality Technology team, reporting to the Head of Retail and Hospitality Technology. This is a senior individual contributor role with scope to lead on projects, act as an escalation point for complex issues and drive continuous improvement across EPOS technology in OVG's UK and European venues. The role is field-based and London-centred, with some regional travel and occasional international travel for venue openings, major events or system launches. Day-to-day, the core hours are Monday to Friday, with planned out-of-hours and weekend availability required around event-day operations, upgrades and go-lives.
You will be a subject matter expert that operational teams turn to when things get complicated, someone who understands both the technology and the environment it runs in and who can communicate clearly across technical and non-technical audiences alike.
What You'll Be Doing
- Providing first-line and escalation support for EPOS technology systems across OVG venues in the UK and Europe - diagnosing, troubleshooting and resolving issues efficiently with full ticket tracking via the OVG IT support system.
- Support venue openings and own smaller-scale projects, including planning, coordination with internal teams and successful delivery.
- Carrying out routine preventative maintenance, including vendor-instructed software updates.
- Acting as subject matter expert for EPOS and hospitality technology, delivering training to operational teams and producing clear, practical documentation and SOPs.
- Collaborating with Enterprise Technology teams to identify and resolve site-based connectivity, infrastructure, or integration issues.
- Working with vendors and third-party partners to manage issue resolution and deliver system enhancements.
- Identifying opportunities for continuous improvement across system performance and usability.
- Providing on-site technical support at venues where remote resolution is not sufficient, including during major events or go-live.
Primary Systems Environment
- Oracle Micros Simphony
- Global Payments
- NCR Aloha
- MyVenue
- Quadranet
What We're Looking For
- An experienced hospitality technology professional with a solid track record supporting EPOS systems in live, operational environments.
- 3 years supporting EPOS systems in a live hospitality or venue environment.
- Hands-on experience with Oracle Micros Simphony in an operational setting.
- Experience with payment device integrations and PCI-DSS awareness.
- Multi-site or multi-venue support experience.
Good to know
This is a London-based role with occasional travel to support venue openings, major events and system deployments. Salary is 40,000 to 45,000 depending on experience. Core hours are Monday to Friday, with planned out-of-hours and weekend availability expected around major operational moments - these are scheduled in advance, not ad hoc.
Oak View Group is a genuinely exciting business to be part of right now - expanding quickly, investing in its technology infrastructure and operating at some of the most high-profile live events and venues in the world. The Retail and Hospitality Technology team has real influence across the group and this role sits at the centre of it.
Our Inclusion Commitments: OVG is for everyone. Diversity drives innovation, strengthens our people, improves our service, and raises our excellence. Wherever you come from, wherever you are going, we'd love to hear from you. If you need any additional support or adjustments with your application, let us know and we will work with you to ensure you have everything you need.
Employee Screening and Eligibility to Work: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Senior Hospitality Technology Technician - London employer: OVG
Oak View Group is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the live events industry. With a strong commitment to employee growth, OVG provides opportunities for professional development and hands-on experience in high-profile venues across London and Europe. The inclusive culture and focus on diversity ensure that every team member's voice is valued, making it a truly rewarding place to build a career in hospitality technology.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Hospitality Technology Technician - London
✨Tip Number 1
Network like a pro! Reach out to folks in the hospitality tech scene, especially those connected to OVG. Attend industry events or webinars to make connections and show your enthusiasm for the role.
✨Tip Number 2
Prepare for the interview by brushing up on your EPOS systems knowledge. Be ready to discuss your hands-on experience with Oracle Micros Simphony and how you've tackled challenges in live environments.
✨Tip Number 3
Show off your problem-solving skills! Think of specific examples where you diagnosed and resolved complex issues in hospitality tech. This will demonstrate your expertise and ability to handle pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the OVG team and contributing to our exciting journey.
We think you need these skills to ace Senior Hospitality Technology Technician - London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Hospitality Technology Technician. Highlight your experience with EPOS systems and any relevant projects you've led. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about hospitality technology and how you can contribute to our team. Be sure to mention any specific experiences that relate to the job description.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex issues in past roles. We love candidates who can think on their feet and provide solutions, especially in high-pressure environments like live events.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it shows you're keen on joining the OVG family!
How to prepare for a job interview at OVG
✨Know Your Tech Inside Out
Make sure you’re well-versed in the EPOS systems mentioned in the job description, especially Oracle Micros Simphony. Brush up on your troubleshooting skills and be ready to discuss specific scenarios where you've resolved complex issues.
✨Showcase Your Project Management Skills
Prepare examples of past projects you've managed or contributed to, particularly in a hospitality setting. Highlight your ability to coordinate with teams and deliver results under pressure, as this role involves supporting venue openings and managing smaller-scale projects.
✨Communicate Clearly with All Audiences
Practice explaining technical concepts in simple terms. You’ll need to train operational teams and communicate with non-technical staff, so being able to bridge that gap is crucial. Consider role-playing with a friend to refine your communication style.
✨Emphasise Continuous Improvement Mindset
Think about ways you've identified and implemented improvements in previous roles. Be prepared to discuss how you can contribute to enhancing system performance and usability at OVG, showing that you're proactive and forward-thinking.
