Head of Credit Control - London

Oak View Group is reinventing the way the world comes together. Driven by a passion to revolutionise the live events industry with dynamic thinking and an unshakeable dedication to those we serve, OVG turns up the volume on what makes life extraordinary.

We're looking for a Head of Credit Control to lead and evolve the credit control function across OVG's UK and European division. Reporting to the Financial Controller, you'll take ownership of the full Accounts Receivable lifecycle - from billing through to cash collection - ensuring strong financial control, accurate processing, and optimal cash performance across a complex, multi-entity business.

While the title sits within Credit Control, the scope of the role extends across the wider Order-to-Cash (OTC) cycle. You'll bring a strong understanding of transactional finance and AR accounting, enabling you to drive improvements across billing accuracy, cash application, collections, and dispute management - ultimately strengthening cash flow and working capital performance.

You'll lead a team of three direct reports and a wider junior function, setting clear standards, developing capability, and building a high-performing team that operates with both control and commercial awareness. This is a leadership role that blends operational ownership, process optimisation, and people management.

The business operates across multiple entities, revenue streams, and jurisdictions, meaning the AR landscape is varied and often complex. You'll need to be adaptable, detail-oriented, and comfortable driving structure and consistency in a fast-moving environment.

What You'll Be Doing

• Owning the end-to-end Accounts Receivable and credit control function across the UK and European division - including billing oversight, collections, cash allocation, and dispute resolution.
• Driving cash collection performance while improving billing accuracy and reducing downstream disputes and delays.
• Taking accountability for DSO, aged debt, and overall AR performance across multiple entities and revenue streams.
• Ensuring strong transactional finance controls across AR processes, including reconciliations, cash application, and ledger integrity.
• Leading, developing, and managing a team of three direct reports and junior team members - building a structured, accountable, and high-performing function.
• Working closely with the Financial Controller on cash flow forecasting, reporting, and working capital optimisation.
• Partnering with sales, operations, and commercial teams to ensure contracts, billing structures, and payment terms support effective cash collection.
• Managing complex client relationships and overseeing resolution of escalated billing queries and disputes.
• Driving process improvement across the full OTC cycle - identifying inefficiencies and implementing scalable, best-practice solutions.
• Producing detailed reporting and insight on AR performance, including collections, billing accuracy, aged debt, and cash flow trends.
• Overseeing credit risk management, including credit assessments, limits, and ongoing exposure monitoring.
• Leveraging NetSuite to improve process efficiency, reporting, and control.

Key System in Use

NetSuite

What We're Looking For

• Significant experience across Accounts Receivable and credit control, including leadership of teams in a complex, multi-entity or high-volume environment.
• Strong understanding of end-to-end Order-to-Cash processes and transactional finance accounting.
• Proven track record of improving cash collection, billing accuracy, and overall AR performance.
• Strong people leadership skills - able to build structure, accountability, and capability within a team.
• Commercially astute - understands the link between AR, revenue, and cash flow, and can partner effectively with the wider business.
• Highly organised, detail-oriented, and proactive in driving performance and process improvement.
• Excellent communication and stakeholder management skills, with the ability to influence at all levels.
• Experience operating across multiple entities, currencies, or jurisdictions - UK and European exposure advantageous.
• Familiarity with NetSuite is a strong advantage; experience with Concur and/or Coupa also beneficial.
• Resilient and adaptable - comfortable in a growing, fast-moving business where building and improving processes is part of the role.

Good to know

This role is based in London on a hybrid basis - three days per week in the office, two days remote. You'll need to be London-based or able to commute comfortably to the office three days a week. OVG is not a steady-state business - it's growing, it moves quickly, and the finance function is expected to keep pace with that.

The multi-entity, multi-discipline nature of the operation means there's genuine breadth here, and for the right person that's a real advantage: you'll develop a range of experience across a business that spans some of the most interesting sectors in live entertainment and hospitality.

This is also a role with a clear development trajectory. We're looking for a leader of tomorrow as much as we are a strong operator today - someone who has ambitions beyond this role and the drive to earn them. The right candidate will find genuine career progression within a growing global business.

Salary: 58,000 - 63,000 depending on experience, plus performance-related bonus, private healthcare, corporate gym discount, and a broader benefits package to be discussed at interview.

Our Inclusion Commitments: OVG is for everyone. Diversity drives innovation, strengthens our people, improves our service, and raises our excellence. Wherever you come from, wherever you are going, we'd love to hear from you. If you need any additional support or adjustments with your application, let us know and we will work with you to ensure you have everything you need.

Employee Screening and Eligibility to Work: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.