At a Glance
- Tasks: Moderate content on our platform, ensuring quality and safety for all users.
- Company: Join a vibrant team at CurseForge, dedicated to enhancing the gaming experience.
- Benefits: Flexible working hours, competitive pay, and a chance to work in a fun environment.
- Other info: Ideal for gamers who want to make a difference in the modding community.
- Why this job: Be a key player in shaping the future of modding while enjoying your passion for gaming.
- Qualifications: 1 year of user support experience and strong communication skills required.
The predicted salary is between 50481 - 61699 £ per year.
We're on the hunt for a valiant Curse Forge
Content Moderator to join the team and help us keep our modding platform safe, engaging, user-friendly, and fun.
As our Moderation Maestro, you'll take on various responsibilities - from ensuring the quality of all content on our platform, to assisting authors with questions and enhancing the overall user experience.
So if you're a champion of content quality, a strong communicator with excellent problem-solving skills, and an avid gamer at heart - come join our journey and help shape the future of modding.
This role is open to candidates eligible to work across the UK.
- Ensure the Curse Forge project library maintains high standards of quality, appropriateness, and safety.
- Review, approve, reject, or provide feedback for mods and addons while adhering to content, EULA, and To S policies.
- Provide regular daily and weekly reports, maintaining open communication with HQ.
- Collaborate with various teams, including Support, R&D, and QA, to address daily operational challenges.
- Respond to creator inquiries via multiple communication channels.
- Proactively enhance both the front-end and back-end project uploading processes, and develop assistance guides and how-to articles.
- Eligibility to work in the UK.
- At least 1 year of experience in the user support field.
- Available to work from Tuesday to Saturday.
- Strong communication skills, demonstrating patience and a "can-do" attitude.
- Ability to work independently with strong organizational, prioritization, and time management skills.
- Proven analytical and problem-solving abilities, with high attention to detail.
- Strong troubleshooting and multitasking skills.
- Native-level proficiency in written and spoken English.
- Demonstrated accountability and ownership, with a track record of independently driving projects to completion.
- Proven decision-making skills, with the ability to apply policies while considering business context and exercising sound judgment.
- Bonus points
- Prior experience in technological environments or software companies.
- A solid understanding of various file types and folder structures.
- Knowledge of scripting languages like Java, LUA, or others.
- A Minecraft player
Content Moderator - UK employer: Overwolf
Join a dynamic and innovative team as a Content Moderator at CurseForge, where your passion for gaming and commitment to content quality will be valued. Our collaborative work culture fosters creativity and growth, offering you the chance to enhance your skills while contributing to a safe and engaging modding platform. With flexible working hours and a supportive environment, this role is perfect for those looking to make a meaningful impact in the gaming community.
StudySmarter Expert Advice🤫
We think this is how you could land Content Moderator - UK
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Overwolf. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Overwolf before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Content Moderator - UK
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Overwolf:Your cover letter is your chance to shine! Tell us why you want to work at Overwolf specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Overwolf!
How to prepare for a job interview at Overwolf
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
