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For Companies At a Glance
- Tasks: Enhance user engagement by providing onboarding and training for clients.
- Company: A socially conscious startup focused on improving customer experience.
- Benefits: Competitive salary, flexible hours, and great benefits.
- Why this job: Make a real difference in user experience while working flexibly.
- Qualifications: Strong communication skills and experience with academic audiences.
The predicted salary is between 30000 - 42000 £ per year.
A socially conscious startup is seeking a Product Support Specialist to enhance user engagement and support. You'll provide onboarding and training for clients, analyzing feedback to shape our platform. The role allows for flexible working hours within the UK, making evening training sessions possible.
Ideal candidates have:
- a strong background in working with academic audiences,
- excellent communication skills,
- a passion for customer experience.
Competitive salary and benefits available.
Remote Product Support Specialist UK — Flexible Hours in London employer: Overton
Contact Detail:
Overton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Product Support Specialist UK — Flexible Hours in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the education and tech sectors. We all know someone who knows someone, so don’t be shy about asking for introductions or advice.
✨Tip Number 2
Prepare for those interviews! Research the company and its mission. We want you to show how your skills align with their goals, especially in enhancing user engagement and support.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. We can’t stress enough how important it is to articulate your experience and passion for customer experience clearly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Remote Product Support Specialist UK — Flexible Hours in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer experience shine through. We want to see how much you care about helping others and making a difference in their learning journey.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with academic audiences. We love seeing how your background aligns with our mission, so don’t hold back on those relevant skills!
Be Clear and Concise: We appreciate straightforward communication, so keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills.
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It’s the quickest way for us to receive your application and get the ball rolling on your journey with StudySmarter!
How to prepare for a job interview at Overton
✨Know the Product Inside Out
Before your interview, make sure you thoroughly understand the product you'll be supporting. Familiarise yourself with its features, benefits, and any common issues users might face. This will not only help you answer questions confidently but also show your genuine interest in enhancing user engagement.
✨Showcase Your Communication Skills
As a Product Support Specialist, excellent communication is key. Prepare examples of how you've effectively communicated complex information to academic audiences in the past. Practise explaining technical concepts in simple terms, as this will demonstrate your ability to connect with clients during onboarding and training.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer support scenarios. Think about past experiences where you resolved issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to follow your thought process.
✨Emphasise Your Passion for Customer Experience
Let your enthusiasm for customer experience shine through. Share stories that highlight your commitment to understanding user feedback and how you've used it to shape services or products in previous roles. This will resonate well with the socially conscious ethos of the startup and show that you're aligned with their mission.
