Digital Science is hiring a Customer Support Specialist to bridge Overleaf and Papers AI. You will provide email-based support to B2C and B2B users, assist with billing inquiries, and help grow self-service resources.
Based in the UK, you will work remotely within a distributed team, collaborating with Product, Engineering, Sales, and Finance to improve the user experience across both products.
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Remote SaaS Support Specialist – Overleaf & Papers AI employer: Overleaf Enterprise
Digital Science is an exceptional employer that prioritises a collaborative and inclusive work culture, making it an ideal place for Customer Support Specialists. With a commitment to employee growth and development, team members are encouraged to innovate and contribute to the evolving landscape of research technology. Working remotely from the UK or USA, employees enjoy flexibility while being part of a mission-driven company that values diverse perspectives and fosters a supportive environment.
