Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face for customers, solving problems and creating memorable experiences.
- Company: Join a fast-growing oat milk start-up focused on sustainability.
- Benefits: Hybrid working options, full-time role, and a chance to shape our brand.
- Why this job: Make a real impact in a startup while sharing your love for oat milk.
- Qualifications: No experience needed, just a proactive attitude and passion for customer service.
- Other info: Join us at events and help build a community around our innovative product.
The predicted salary is between 28800 - 43200 £ per year.
Customer Experience Specialist @ Oat Milk Start-Up
Join to apply for the Customer Experience Specialist @ Oat Milk Start-Up role at Overherd
Overview
Overherd is a fast-growth sustainability focused oat milk start-up with a mission to reduce packaging and waste. We are looking for a customer experience specialist to join our small but growing team. If you love oat milk, helping people, and thrive in a startup environment, you’ll fit right in.
Responsibilities
- Be the friendly first point of contact for our customers, problem solving and making every interaction memorable.
- Listen to what our customers are saying, track feedback, spot patterns, and share insights that shape our direction as a brand.
- Keep our online orders running smoothly, from tracking deliveries to liaising with our logistics partners to ensure customers receive their oat milk.
- Keep our help centre fresh and useful, updating FAQs, guides, and handy templates so customers can get quick answers.
- Spot opportunities to improve processes or provide simpler, slicker customer support.
- Engage with the community at events, tastings, and pop-ups to share the oat love and build relationships.
- In a small team, contribute across areas as needed, including operations and marketing.
Experience
We don’t require years of experience; we want someone proactive with a passion for the role and ambition to improve continually.
Attributes and Skills
- Strong attention to detail
- Super organized
- Strong work ethic
Details
- Based in South West London
- Hybrid working (2–3 days in person) or fully remote if exceptional candidate
Seniority level
- Entry level
Employment type
- Full-time
Industries
- Food and Beverage Retail
About Overherd
Overherd is a new oat milk brand with a twist. Most plant milk is over 90% water, so we concentrate on the concentrate. With Overherd, you add the water at home, which means 10x less packaging and fewer emissions throughout the supply chain. We are 100% plant based and UK made. We’re at the start of a journey and you could join us from the beginning.
#J-18808-Ljbffr
Customer Experience Specialist @ Oat Milk Start-Up employer: OVERHERD
Contact Detail:
OVERHERD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist @ Oat Milk Start-Up
✨Tip Number 1
Get to know the company inside out! Research Overherd's mission, values, and products. When you understand what makes them tick, you can tailor your conversations to show how you fit into their vision.
✨Tip Number 2
Practice your people skills! As a Customer Experience Specialist, you'll be the friendly face of the brand. Role-play common customer scenarios with friends or family to build your confidence in handling queries and making interactions memorable.
✨Tip Number 3
Network like a pro! Attend events, tastings, or pop-ups related to oat milk or sustainability. Engaging with the community not only shows your passion but also helps you make connections that could lead to job opportunities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Overherd team from the get-go!
We think you need these skills to ace Customer Experience Specialist @ Oat Milk Start-Up
Some tips for your application 🫡
Show Your Passion for Oat Milk: When you're writing your application, let your love for oat milk shine through! Share why you’re excited about joining a sustainability-focused start-up like Overherd. We want to see your enthusiasm and how it aligns with our mission.
Be Personable and Friendly: As a Customer Experience Specialist, you'll be the first point of contact for our customers. Make sure your application reflects your friendly personality. Use a conversational tone and show us that you genuinely care about helping people.
Highlight Your Organisational Skills: We’re looking for someone super organised! In your application, mention any experiences where you’ve successfully managed tasks or projects. This will help us see how you can keep our online orders running smoothly and contribute to our growing team.
Tailor Your Application to Us: Don’t just send a generic application! Take the time to tailor your CV and cover letter specifically for Overherd. Mention how your skills and experiences relate to the responsibilities listed in the job description. We love seeing candidates who take the extra step!
How to prepare for a job interview at OVERHERD
✨Know Your Oat Milk
Before the interview, get familiar with Overherd's products and their sustainability mission. Being able to discuss what makes their oat milk unique will show your genuine interest and passion for the brand.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled customer issues in the past. Think about times when you turned a negative experience into a positive one. This will demonstrate your proactive approach and ability to make every interaction memorable.
✨Be Ready to Share Insights
Since tracking feedback and spotting patterns is key in this role, come prepared with ideas on how you would gather and analyse customer feedback. This shows that you're not just reactive but also strategic in improving customer experience.
✨Emphasise Your Organisational Skills
As a Customer Experience Specialist, being organised is crucial. Share specific methods or tools you use to stay organised, especially when managing online orders or updating FAQs. This will highlight your attention to detail and strong work ethic.