At a Glance
- Tasks: Be the go-to person for queries and disputes while coaching a dynamic team.
- Company: Join a supportive company in Leeds with a hybrid work model.
- Benefits: Competitive salary, flexible working, and opportunities for personal growth.
- Other info: Exciting role with varied tasks and a chance to shine in a fast-paced environment.
- Why this job: Make a real difference by helping customers and mentoring your team.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 30000 - 40000 € per year.
As a Senior Case Administrator, you’ll be the first point of contact for all query and dispute escalations, so you’ll be adept at written and verbal communication, and really want to help our customers.
Coaching our Case Administration team will be a huge part of your role, and you’ll really support and assist them with hitting their individual targets. As you’ll step in when the Team Leader is absent, you’ll be a strong team player and really want to make a difference.
You’ll be able to draft legal documents, agreements, legal letters, and other correspondence, along with proof read letters and emails. We know all of our customers are unique, so you can expect lots of variation.
What we are looking for:
- Thoroughness and close attention to detail.
- Ability to work under pressure in a fast paced environment and to meet the deadlines.
- Ability to make fair, consistent and objective judgments.
- Litigation experience is preferred.
- Previous experience of dealing with customer and client account queries.
- Excellent written and verbal communication skills.
- Experience coaching/mentoring is desirable.
If you’re excited about this role but don’t meet every requirement – don’t worry, still apply. Your unique perspective could be just what we’re looking for. If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who’ll be more than happy to support you. Applications close on the 28th of April, Good Luck!
Senior Case Administrator in Leeds employer: Overdales
At Lowell, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in the heart of Leeds. Our hybrid working model promotes a healthy work-life balance, while our commitment to employee development ensures that you have ample opportunities for growth and advancement. Join us to be part of a collaborative team that values your contributions and encourages you to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Case Administrator in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at networking events. They can give you the inside scoop on the company culture and maybe even put in a good word for you.
✨Tip Number 2
Prepare for the interview by practising common questions related to case administration. Think about how your experience aligns with the role and be ready to share specific examples that showcase your skills.
✨Tip Number 3
Show off your communication skills during the interview! Be clear and concise, and don’t forget to ask insightful questions about the team and the challenges they face. It shows you’re genuinely interested.
✨Tip Number 4
After the interview, send a thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Case Administrator in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:Since you'll be handling queries and disputes, make sure your written application reflects your excellent communication skills. Use clear and concise language, and don’t shy away from showcasing your ability to draft legal documents or correspondence.
Highlight Your Attention to Detail:As a Senior Case Administrator, attention to detail is key. In your application, mention specific examples where your thoroughness made a difference. This could be in proofreading documents or ensuring accuracy in customer communications.
Demonstrate Your Coaching Experience:If you've got experience coaching or mentoring others, let us know! Share examples of how you've supported team members in achieving their targets. This will show us you're not just a team player but also someone who can uplift others.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Overdales
✨Know Your Stuff
Before the interview, make sure you understand the role of a Senior Case Administrator inside out. Familiarise yourself with common legal documents and customer query processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role requires excellent written and verbal communication, prepare examples of how you've effectively communicated in past roles. Think about times when you resolved disputes or coached team members. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Team Spirit
As a Senior Case Administrator, you'll need to step in for the Team Leader and support your colleagues. Be ready to discuss your experience working in teams and how you've contributed to achieving team goals. Highlight any coaching or mentoring you've done to show you're a team player who can uplift others.
✨Stay Calm Under Pressure
This role involves working in a fast-paced environment, so be prepared to discuss how you handle stress and tight deadlines. Share specific examples of how you've managed high-pressure situations in the past, and emphasise your ability to maintain attention to detail even when things get hectic.
