Assistant Practice Manager

This is an exciting opportunity for an experienced primary care professional looking to develop their management career within general practice. Working closely with the Practice Manager and Partnership Team, you will support the leadership, development and performance of the practice whilst taking responsibility for workforce development, governance, contractual performance, quality improvement initiatives and digital transformation. This role offers significant scope for professional growth and the opportunity to contribute directly to the future success of the organisation.

The successful candidate will report directly to the Practice Manager and work closely with the Partners, helping to ensure the practice continues to deliver high-quality patient care whilst meeting contractual, regulatory and organisational objectives.

Main duties of the job

• Manage and support the administrative team, including appraisals, performance, wellbeing, supervision, coaching and mentoring.
• Coordinate staff training/development, keeping mandatory training records current and compliant.
• Lead recruitment, induction and onboarding, and support workforce planning and staff wellbeing initiatives.
• Support the Practice Manager and Partners with strategy, governance, policies, procedures and compliance.
• Coordinate audits, risk management, information governance, CQC preparation, and compliance monitoring.
• Support quality improvement, service development, new systems, digital change and improved administrative workflows.
• Help identify organisational improvements and maintain high standards of patient experience, governance and performance.
• Lead and monitor QOF, Enhanced Services, DES, CQRS, local incentive schemes and contractual requirements.
• Work with clinical and administrative teams to maximise achievement, recalls, audits, reporting and data quality.
• Support claims submission, validation and reconciliation, monitor indicators and report to improve services, income and outcomes.
• Support the management and development of practice IT systems, digital transformation and new technologies.
• Identify solutions to improve efficiency, workflows and patient access, promoting effective use of clinical and business systems.
• Support projects that modernise services and improve staff and patient experience.

About us

Overdale Medical Practice is a progressive, patient-focused GP practice serving around 12,000 patients in Derbyshire. We deliver high-quality, accessible primary care while embracing innovation, digital transformation and continuous improvement. Our multidisciplinary team of around 40 staff includes GPs, Advanced Nurse Practitioners, Practice Nurses, Pharmacists, Health Care Assistants, Care Coordinators and administrative colleagues working together to provide outstanding patient care.

We are proud of our supportive culture, commitment to staff development and positive working environment, where colleagues are encouraged to contribute ideas and help shape the future of the practice. Due to continued growth and service development, we are seeking an enthusiastic and motivated Assistant Practice Manager to join our leadership team.

At Overdale Medical Practice, we believe excellent patient care starts with supporting staff to thrive professionally. We encourage innovation, value new ideas and are committed to a positive workplace where every team member can make a meaningful contribution.

As Assistant Practice Manager, you will be an integral member of the leadership team, working with the Practice Manager and Partnership Team to help shape the future direction of the practice. This varied and rewarding role offers opportunities to develop your skills and influence the delivery of high-quality primary care services.

Job responsibilities

Job Summary

The Assistant Practice Manager will support the Practice Manager and Partnership Team in the effective day-to-day management, development and performance of Overdale Medical Practice. The post holder will help ensure the practice delivers high-quality, safe and accessible patient care while meeting contractual, regulatory, governance and organisational requirements.

This is a varied leadership and operational role with responsibility for supporting workforce development, administrative team management, governance, compliance, quality improvement, contractual performance and digital transformation within a busy GP practice environment. The post holder will work collaboratively with clinical and non-clinical colleagues to support continuous improvement, efficient systems and a positive working culture across the practice.

Job Purpose

To assist the Practice Manager in leading, coordinating and developing operational services across the practice, ensuring that administrative, workforce, governance, contractual and digital functions are delivered effectively and in line with practice objectives.

The post holder will provide practical management support, promote high standards of patient service and staff performance, and contribute to quality improvement and service development across the organisation. The role requires a proactive, organised and collaborative individual who can manage competing priorities, support change and help maintain a safe, compliant and effective GP practice.

Key Responsibilities

Leadership and Team Management

• Manage and support the admin team, including appraisals, performance, wellbeing, supervision, coaching and mentoring.
• Coordinate staff training/development, keeping mandatory training records current and compliant.
• Lead recruitment, induction and onboarding, and support workforce planning and staff wellbeing initiatives.

Governance, Compliance and Quality

• Support the Practice Manager and Partners with operational planning, strategic development, governance, policies and compliance requirements.
• Coordinate audits, risk management, information governance, CQC preparation, and compliance monitoring.
• Support quality improvement, service development, new systems, digital change and admin workflows.
• Help identify organisational improvements and maintain high standards of patient experience, governance and performance.

Contractual Performance and Reporting

• Lead and monitor QOF, Enhanced Services, DES, CQRS, local incentive schemes and contractual requirements.
• Work with clinical/admin teams to maximise achievement, recalls, audits, reporting and data quality.
• Support claims submission, validation and reconciliation, monitor indicators and report to improve services, income and outcomes.

Digital Systems and Service Improvement

• Support practice IT systems, digital transformation and new technologies.
• Identify solutions to improve efficiency, workflows and access, promoting effective use of clinical and business systems.
• Support projects that modernise services and improve staff and patient experience.

Equality, Diversity and Inclusion

Overdale Medical Practice is committed to equality, diversity and inclusion and welcomes applications from all suitably qualified candidates. The post holder is expected to treat patients, colleagues and visitors with dignity, fairness and respect at all times.

This job description is intended to outline the main duties and responsibilities of the role. It is not exhaustive and may be amended from time to time in consultation with the post holder to reflect the changing needs of the practice.

Person Specification

Skills

• Strong organisational and time-management skills.
• Excellent communication and interpersonal skills.
• Strong IT and digital skills.
• Ability to analyse information and produce meaningful reports.
• A proactive and adaptable approach to problem solving.
• Ability to manage multiple priorities effectively.
• Commitment to delivering high standards of patient service and organisational performance.

Experience

• Previous NHS experience, preferably within general practice or primary care.
• Experience managing or supervising administrative teams.
• Experience undertaking staff appraisals and performance management.
• Experience coordinating staff training and development.
• Experience supporting organisational change or service improvement initiatives.
• Experience working within a fast-paced healthcare environment.
• Previous management experience within a GP practice.
• Experience working with QOF, CQRS, DES, Local Commissioned Services and other primary care contractual frameworks.
• Experience monitoring performance targets, claims and contractual income streams.
• Experience delivering projects and implementing service improvements.
• Experience with SystmOne and Microsoft 365.
• Understanding of CQC requirements, information governance and practice compliance.
• Experience supporting payroll or workforce administration processes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.