At a Glance
- Tasks: Be the friendly face of our practice, assisting patients and supporting the team.
- Company: Join a welcoming medical centre in beautiful Over Wyre, Lancashire.
- Benefits: Part-time hours, flexible schedule, and a supportive work environment.
- Other info: Great opportunity for growth in a caring and diverse workplace.
- Why this job: Make a difference in people's lives while gaining valuable experience.
- Qualifications: GCSEs in Maths and English, plus customer care experience.
The predicted salary is between 12 - 15 £ per hour.
Position: Reception & Administration Support (Part–time, 24 hours per week)
Location: Over Wyre Medical Centre, Lancashire, coastal GMS, semi‑rural.
Role Overview: Provide general assistance to the practice team and project a positive, friendly image to patients and visitors in person or via telephone. Serve as the first point of contact and support clinical staff with various administrative tasks.
Key Duties and Responsibilities
- Answering telephone calls and directing patients to the appropriate healthcare professional.
- Processing appointments, visits and telephone consultations, ensuring callers are directed correctly.
- Processing and distributing incoming and outgoing mail.
- Taking messages, passing on information and filing paperwork.
- Maintaining computer databases, data entry, allocation and collation in line with practice procedures.
- Initiating contact with patients, team members and associated healthcare agencies as required.
- Providing clerical assistance (word processing, photocopying, scanning) and monitoring stationery and supplies.
- Keeping reception area, notice boards and leaflet dispensers tidy.
Quality and Confidentiality
- Maintain patient confidentiality and handle sensitive information appropriately.
- Assist in promoting health, safety and security within the practice.
- Support equality, diversity and rights of patients, carers and colleagues.
- Participate in training and performance reviews to uphold quality standards.
Qualifications
- Good standard of general education.
- GCSE Mathematics C or above.
- GCSE English C or above.
- NVQ II in Customer Care.
- CLAIT Qualification.
Experience
- Experience working with the general public.
- Experience in reception or administrative work.
- Experience working within General Practice.
Skills and Behaviours
- Excellent written and oral communication skills.
- Clear, polite telephone manner.
- Time management and ability to work to deadlines.
Equal Opportunities: The practice is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, gender, religion, disability or any other protected characteristic.
Receptionist - Administrator employer: Over Wyre Medical Centre
Over Wyre Medical Centre is an exceptional employer that values its staff and fosters a supportive work environment. Located in the picturesque semi-rural setting of Lancashire, we offer part-time roles that allow for a healthy work-life balance while providing opportunities for professional growth and development. Our commitment to equality and diversity ensures that all employees feel valued and empowered to contribute to our mission of delivering high-quality healthcare to our community.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Administrator
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Over Wyre Medical Centre and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Over Wyre Medical Centre and let us see your personality shine through!
We think you need these skills to ace Receptionist - Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Over Wyre Medical Centre.
Get Familiar with Our Brand:Before applying, take some time to learn about Over Wyre Medical Centre and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Over Wyre Medical Centre
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Over Wyre Medical Centre.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Over Wyre Medical Centre will surely appreciate.
