At a Glance
- Tasks: Join our Client Success team and learn to manage client orders and communications.
- Company: Ovation Incentives, a tech-led performance agency with a focus on digital rewards.
- Benefits: £28,000 salary, hybrid working, and opportunities for professional growth.
- Other info: No prior experience needed; full training provided and a chance to work with major brands.
- Why this job: Be part of a small team where your contributions truly matter and grow your career.
- Qualifications: Degree in Business, IT, or related field; strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
Ovation Incentives designs and runs digital reward and incentive programmes for major global brands, the kind of platforms that pay out recognition, loyalty and incentive rewards to millions of people worldwide. We are a technology-led performance agency, and this role sits right at the centre of how we deliver for clients.
We are hiring a graduate to join our Client Success team. No prior office experience required. We are looking for someone sharp, organised and genuinely interested in how a client-facing tech business runs day to day, and we will teach you the rest.
What you will actually be doing:
- You will learn our platforms from the inside, processing client orders, generating invoices and reports, and keeping records accurate and current.
- You will be the first point of contact for our clients' customers and their helpdesk teams by email, so you will develop real client-facing communication skills early.
- You will sit in on client calls and business reviews, get exposure to how accounts are managed, and start building the relationships that matter in this industry.
- This is a role for someone who wants to solve problems, not just log them. You will be trusted to use initiative, spot where a process could work better, and flag issues before they become escalations.
Why graduates do well here:
Ovation is a small company where every person is visible and every contribution counts. You will not be one of a hundred graduates lost in a rotation scheme. You will work closely with experienced Client Account Managers, learn the commercial side of the incentives industry, and have a genuine path to grow into account management or a specialist platform role.
What we are looking for:
- A degree in Business, IT, MIS, Communications or a related field
- Strong written and verbal English
- Comfortable with Microsoft Office, particularly Excel (you will be tested on this at interview)
- A logical, problem-solving mindset and good attention to detail
- Someone who takes initiative rather than waiting to be told
- Right to work in the UK, as a legal resident
Nice to have:
- Another language
- Any exposure to Freshdesk, Zendesk, JIRA or Microsoft Teams (full training provided regardless)
The practical bits:
Hybrid working, with 1-2 days a week in our Chesterfield office and occasional travel to our London head office. £28,000 starting salary, flexible working, and real scope for professional growth as you prove yourself.
To apply, send your CV and a short cover letter telling us why this role interests you.
Graduate Client Success Coordinator - £28,000, Chesterfield employer: Ovationentives
Ovation Incentives is an exceptional employer for graduates seeking a meaningful start in their careers. With a supportive work culture that values every contribution, you will have the opportunity to learn directly from experienced professionals while developing essential client-facing skills. The hybrid working model and clear pathways for professional growth make our Chesterfield location an ideal place to launch your career in the tech-driven incentives industry.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Client Success Coordinator - £28,000, Chesterfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ovationentives. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ovationentives before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Graduate Client Success Coordinator - £28,000, Chesterfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ovationentives:Your cover letter is your chance to shine! Tell us why you want to work at Ovationentives specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ovationentives!
How to prepare for a job interview at Ovationentives
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
