At a Glance
- Tasks: Process client orders, generate invoices, and provide top-notch customer support.
- Company: Join Ovation Incentives, a tech-driven performance improvement agency with a great culture.
- Benefits: Enjoy a competitive salary, flexible working, and growth opportunities.
- Other info: Work remotely with occasional office days and travel to London.
- Why this job: Kickstart your career in a supportive team while making a real impact on client success.
- Qualifications: Degree in Business/IT/MIS/Communications and customer service experience required.
The predicted salary is between 31500 - 38500 £ per year.
Ovation Incentives is a technology-focused performance improvement agency. We help our clients improve performance by incentivising, rewarding and motivating their customers, partners and employees. We do this through combining our world-class global reward portfolio with tailor-made technology systems to deliver award-winning solutions. We are dedicated to providing exceptional service and support to our clients. We are looking for a proactive and problem-solving Customer Success Coordinator to join our team.
The role involves being part of a small company with a great corporate culture where every employee counts. As a Client Success Coordinator, your primary responsibilities will include:
- Receiving orders from clients and processing them on our in-house technology platform
- Organising the electronic data storage of order information
- Generating invoices for clients
- Participating in client calls and business reviews when necessary
- Being the first point of contact for our clients’ customers and helpdesk teams (via email only)
This will require a high standard of service and customer satisfaction, ensuring that an efficient, friendly and professional manner is upheld. This is a great starting role with potential for growth. You will primarily work remotely, with 1-2 days per week based in our Chesterfield office. Occasionally, travel to our London head office may be required.
Key responsibilities:
- Processing orders online through our various technology platforms
- Generating invoices and reports for clients and management
- Responding to customer queries via email in a timely and professional manner
- Utilising problem-solving skills to address and resolve customer issues effectively
- Displaying initiative and logical thinking to provide innovative solutions to customer problems
- Identifying and proactively seeking to support customers to ensure quality levels of service
- Liaising with suppliers to resolve escalated queries and ensure customer satisfaction
- Maintaining accurate records of customer interactions and resolutions
- Collaborating with internal teams to improve customer experience and processes
- Monitoring customer feedback and suggesting improvements to enhance service quality
- Escalating to Client Account Manager in line with Client SLAs
- General administrative duties including keeping up to date work notes and process guides
- Ensuring compliance with company policies and industry regulations
Requirements:
- Degree or qualified to third level in Business/IT/MIS/Communications related fields
- Proven experience in a customer service or customer success role
- Ability to work independently as well as part of a small team
- Excellent written and verbal communication skills
- Strong problem-solving abilities, logical thinking and attention to detail
- Ability to take initiative and work independently
- Experience in liaising with suppliers or external partners is a plus
- Proficiency in using Microsoft Office suite specifically Excel – successful candidates will be tested at interview stage
- A proactive, enthusiastic and positive attitude
- Excellent organisational skills and multitasking abilities
- Ability to work in a hybrid environment, with 1-2 days per week in the Chesterfield office
- Excellent command of English, both written and spoken – as demonstrated by your cover letter
- Only legal residents who are allowed to work in the UK will be considered
Nice to have (but not essential):
- Ability to speak another language
- Experience with Freshdesk/Zendesk, JIRA, Microsoft Teams or similar systems (although full training will be provided)
Benefits:
- Competitive salary and benefits package
- Flexible working arrangements
- Opportunities for professional growth and development
- Supportive and collaborative team environment
Client Success Coordinator - Chesterfield employer: Ovationentives
Ovation Incentives is an exceptional employer that fosters a supportive and collaborative team environment, making it an ideal place for a Client Success Coordinator to thrive. With flexible working arrangements and a commitment to professional growth, employees are empowered to develop their skills while contributing to a culture where every individual counts. The Chesterfield office offers a unique blend of remote work flexibility and in-person collaboration, ensuring a balanced and rewarding work experience.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Coordinator - Chesterfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ovationentives. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ovationentives before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Success Coordinator - Chesterfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ovationentives:Your cover letter is your chance to shine! Tell us why you want to work at Ovationentives specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ovationentives!
How to prepare for a job interview at Ovationentives
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
