At a Glance
- Tasks: Lead and ensure successful delivery of projects and services, driving results and operational improvements.
- Company: Join Ovarro, a forward-thinking company committed to diversity and equal opportunities.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic role with a focus on efficiency and high performance.
- Why this job: Make a real impact by delivering complex projects and enhancing service quality.
- Qualifications: Proven experience in project delivery and customer service management.
The predicted salary is between 42300 - 51700 £ per year.
The Head of Projects and Service Delivery is accountable for the end-to-end delivery performance across projects and services, ensuring that customer commitments are consistently met in terms of time, cost, quality, service levels, and margin. This is a hands-on leadership role, combining accountability for delivery outcomes with direct involvement in execution, actively engaged in projects, escalations, and operational improvement, stepping in where needed to stabilise delivery and drive results.
The role ensures:
- Projects are delivered on time, on budget, and to target margin
- Services operate reliably and in line with SLAs
- Delivery transitions into service are structured and effective
- The organisation operates with strong delivery discipline and efficiency
Key Accountabilities (Outcome-Based)
- Ensure >90% of projects are delivered on time and on budget
- Ensure project margins and overall business margins are achieved and protected
- Eliminate resource over- and under-allocation across projects and services
- Reduce and systematically eliminate customer escalations through improved delivery and service quality
- Ensure clear visibility of delivery risks, with mitigation plans actively managed
- Ensure the delivery organisation is efficient, high-performing, and structured for optimal output
Proven track record delivering complex technical projects on time, within budget, and to margin. Strong experience managing both project delivery environments and customer service/support functions. Experience in project recovery and escalation management. Demonstrated experience improving delivery performance and organisational effectiveness. Proven knowledge of the PMO principles and ideally holding a PMO certification (Prince 2 or equivalent).
Ovarro recognise the need for a diverse workforce and we are committed to equal opportunities in employment. Ovarro employees and candidates who apply to work at Ovarro will be treated fairly and valued equally. All job requirements fit the needs of the business and those who work in it, regardless of age, disability, race, nationality, ethnic or national origin, gender, religion, beliefs, sexual orientation, domestic circumstances, social and employment status, HIV status, gender reassignment, political affiliation or trade union membership.
Head of Projects and Services in Sheffield employer: Ovarro Limited
Ovarro Limited is an exceptional employer that fosters a collaborative and innovative work culture, perfect for those passionate about advancing their careers in industrial electronics. With a strong emphasis on employee growth, you will have the opportunity to mentor junior engineers while working on cutting-edge technology in a supportive environment. Located in a dynamic industrial setting, Ovarro offers competitive benefits and a commitment to compliance and quality, making it a rewarding place to contribute to meaningful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Projects and Services in Sheffield
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Head of Projects and Services at Ovarro Limited!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Ovarro Limited or be willing to refer you for that Head of Projects and Services position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Ovarro Limited who’s on the lookout for their next Head of Projects and Services star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Head of Projects and Services role at Ovarro Limited!
We think you need these skills to ace Head of Projects and Services in Sheffield
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Ovarro Limited. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Ovarro Limited
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Ovarro Limited. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
