At a Glance
- Tasks: Provide 1st and 2nd line tech support, resolving IT issues for colleagues.
- Company: Join a supportive charity dedicated to helping people affected by crime.
- Benefits: Flexible working, generous leave, bonuses, and career development opportunities.
- Other info: Inclusive team culture with ongoing training and support for career progression.
- Why this job: Make a real impact while growing your IT skills in a collaborative environment.
- Qualifications: Experience in IT support, confident with Microsoft technologies, and great communication skills.
The predicted salary is between 26684 - 26684 £ per year.
Are you passionate about helping people solve their tech challenges? Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference? We’re looking for an enthusiastic IT Service Desk Analyst to join the team in Cardiff and be the first point of contact for internal customers.
These roles require NPPV Police vetting and SC level clearance which will be arranged. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be willing to share your personal circumstances with the Police to facilitate the process.
Position: 6852 IT Service Desk Analyst
Location: Cardiff / Hybrid
Hours: Full time, 37.5 hours per week, Monday - Friday 9am-5pm.
Contract: Permanent
Salary: £26,684.48 per annum
Closing Date: 18/08/2026. We reserve the right to close this vacancy early, if enough suitable applications are received.
The Role
What You’ll Do:
- Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally.
- Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations.
- Support users with their computers, Microsoft Windows, Office, and more.
- Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self‑service confidence.
- Participate in team meetings, workshops, and IT projects – your ideas and input will always be valued!
About You
Who We’re Looking For:
- Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL‑aligned environment.
- Confident with Microsoft technologies (Windows, Office, Active Directory) and end‑user hardware setup and troubleshooting.
- A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way.
- Organised, proactive, and able to prioritise tasks in a busy environment.
- Eager to learn, share knowledge, and contribute to a positive team culture.
Why Join Us?
Be part of a supportive, inclusive team that values your growth and well‑being with opportunities for professional development. Make a real impact by supporting colleagues who deliver vital services for the charity. Enjoy a varied role with hands‑on experience, occasional travel, and a collaborative work environment.
Ready to Make a Difference?
If you’re excited to help others and grow your IT career, we’d love to hear from you! Apply now and become a key part of our Technology support team.
In Return…
- Flexible Working Options: Including hybrid working.
- Bonus: £500 bonus paid on successful completion of probationary period (pro‑rata for part‑time roles).
- Generous Annual Leave, plus an extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments and exclusive discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary‑deducted finance and wellbeing support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression and Practice Support: Clinical supervision and group reflective practice.
About the Organisation
This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process.
IT Service Desk Analyst in Cardiff employer: Ovarian Cancer Action
Join a dynamic and inclusive team in Cardiff as an IT Service Desk Analyst, where your passion for technology and helping others will be valued. Enjoy flexible working options, generous annual leave, and a supportive environment that prioritises your professional growth and well-being. With opportunities for career development and a commitment to making a real impact in the community, this charity is an excellent employer for those looking to make a difference while advancing their IT career.
