At a Glance
- Tasks: Lead shifts, deliver excellent customer service, and ensure smooth pub operations.
- Company: Join OV-Group Inns and Taverns, a vibrant community-focused pub business.
- Benefits: Competitive pay, training opportunities, and a supportive team environment.
- Other info: Flexible working hours with opportunities for progression and community engagement.
- Why this job: Be hands-on in a fast-paced setting and make a real impact on guest experiences.
- Qualifications: Experience in hospitality, strong leadership, and customer service skills required.
The predicted salary is between 31500 - 38500 £ per year.
Job Overview
OV-Group Inns and Taverns is looking for a confident, hands-on Duty Pub Manager to support the smooth, safe and profitable running of one of our venues.
This role is ideal for someone with strong hospitality experience, excellent people skills and the ability to lead a team during busy service periods while maintaining high standards of customer care, cleanliness and compliance.
As Duty Pub Manager, you will take responsibility for the day-to-day operation of the pub when on shift, ensuring guests receive a warm welcome, the team is well supported, and all areas of the business operate in line with company standards, licensing requirements and health and safety procedures.
Key Responsibilities
- Lead shifts confidently, ensuring the pub runs smoothly, safely and efficiently from opening to close.
- Deliver excellent customer service and create a welcoming atmosphere for guests, regulars and visitors.
- Support, motivate and supervise bar, floor teams during service.
- Handle customer queries, feedback and complaints professionally and promptly.
- Maintain high standards of cleanliness, presentation, food safety and hygiene across all areas of the venue.
- Ensure compliance with licensing laws, age-verification procedures, health and safety requirements and company policies.
- Oversee cash handling, till procedures, banking preparation and end-of-shift reporting where required.
- Monitor stock levels, assist with ordering, complete stock checks and reduce waste.
- Support team training, coaching and performance standards.
- Help plan and promote events, offers and community activity to drive footfall and sales.
- Assist with rota planning and ensure appropriate staffing levels for service needs.
- Report maintenance, safety or operational issues to senior management and follow up where needed.
About You
- Previous experience in a pub, bar, restaurant or hospitality management/supervisory role.
- Confident leading a team in a fast-paced environment.
- Strong customer service skills and a friendly, professional approach.
- Good understanding of licensed premises, responsible alcohol service and age-verification procedures.
- Organised, reliable and able to prioritise tasks under pressure.
- Comfortable handling cash, basic reporting and stock control.
- Positive attitude, strong work ethic and willingness to be hands-on across the business.
- Good communication skills and the ability to resolve issues calmly and fairly.
Desirable Qualifications and Experience
- Personal Licence Holder qualification or willingness to work towards one.
- Food hygiene awareness or certification.
- Experience with cellar management, stock systems or hospitality EPOS systems.
- Experience organising pub events, promotions or community engagement activity.
- Working Pattern
This role will involve a flexible working pattern, including evenings, weekends, bank holidays and busy trading periods.
The successful candidate must be comfortable working across a variety of shifts and supporting the needs of the business.
What We Offer
- Competitive pay, dependent on experience.
- Opportunities for training and progression within OV-Group Inns and Taverns.
- A supportive team environment with hands-on operational involvement.
- Staff benefits and incentives to be confirmed by the company.
- The opportunity to play a key role in a busy, community-focused pub business.
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Duty manager in Wigan employer: OV Group
At OV-Group Inns and Taverns, we pride ourselves on fostering a vibrant work culture that prioritises guest satisfaction and employee development. As a Hands-On Pub Shift Manager, you will not only lead a dedicated team but also enjoy comprehensive training opportunities and a supportive environment that encourages personal growth. Located in a community-focused setting, our pubs offer a unique chance to engage with locals while ensuring high standards of service and safety.
StudySmarter Expert Advice🤫
We think this is how you could land Duty manager in Wigan
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like OV Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to OV Group
Don't be shy about reaching out to OV Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty manager in Wigan
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about OV Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at OV Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
