Administrator, Coder and Summariser in Wakefield

Outwood Park Medical Centre is a large GP Practice with a friendly supportive team of clinicians and administrative staff. We are seeking a part-time administrator/coder/summariser to join our team working 30 hours per week over 5 days, Monday to Friday. Applicants must be able to demonstrate excellent I.T skills and strong communication skills with an ability to pay attention to detail. Previous customer service and administration skills are desirable. Applicants must be able to work both independently and as part of a team. They will need to be able to adapt to the day-to-day demands of working in a busy general practice setting.

Main duties of the job

• To carry out administrative tasks in relation to patients which will include providing test results for patients to support the day-to-day running of the practice.
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient way.
• Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• To work with the coding team processing paper and electronic post and coding this to the patient record.
• Summarising of patient records.

About us

Outwood Park Medical Centre is a busy, forward-thinking practice and is part of the Brigantes Primary Care Network. We are a friendly supportive team made up of five GP Partners, five Salaried GPs, three Advanced Nurse practitioners, three Practice Nurses, one Healthcare assistant in addition to Secretarial, Admin and reception teams. We also have a range of additional roles supporting the Practice including Pharmacists, Pharmacy Technicians, First Contact Practitioners, Care Navigators and a Paramedic. We are a training practice hosting trainee doctors and nurses and have an excellent reputation for providing a high level of patient care with good access to appointments.

Job responsibilities

• Administration: To have a thorough knowledge of all Practice procedures.
• To work in accordance with written protocols.
• Pulling/filing notes and update as necessary.
• Filing and coding post in medical records.
• Photocopy as requested.
• Provide test results to patients.
• Book appointments where required.
• Computer registrations of new patients, computer data entry and medical records.
• Process patients change of address, computer data and medical records (have knowledge of practice area).
• Have working knowledge of telephone system.

Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy to include: Using personal security systems within the workplace according to Practice guidelines; Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks; Making effective use of training to update knowledge and skills; Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation; Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues; Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.

Personal/professional Development: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development; Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality: The post-holder will strive to maintain quality within the Practice and will: Alert other team members to issues of quality and risk; Assess own performance and take accountability for own actions, either directly or under supervision; Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance; Work effectively with individuals in other agencies to meet patients' needs; Effectively manage own time, workload and resources.

Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members; Communicate effectively with patients and carers; Recognise people's needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Service: The post-holder will: Apply Practice policies, standards and guidance; Discuss with other members of the team how the policies, standards and guidelines will affect own work; Participate in audit where appropriate.

Person Specification

Experience: Experience of working in a GP Practice; Experience of coding or summarising.

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.