At a Glance
- Tasks: Provide first line ICT support and manage technical issues for staff and students.
- Company: Outwood Academy Ormesby is dedicated to improving education in Middlesbrough.
- Benefits: Enjoy professional development opportunities and a supportive work environment.
- Why this job: Join a dynamic team making a positive impact on students' lives.
- Qualifications: Good knowledge of hardware/software and excellent communication skills required.
- Other info: Experience in ICT support is a plus; flexibility and teamwork are essential.
The predicted salary is between 30000 - 42000 £ per year.
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About the Academy:
Outwood Academy Ormesby can be found in the town of Middlesbrough in the north-east of England. Our goal is to continuously improve and become a leading academy in the region.
Through strong leadership, we empower our staff to excel and ensure that students receive the best possible education and outcomes. The academy provides an excellent environment for professional development and making a positive impact on the lives of students in the area.
At our academy, we have highly trained staff and effective safeguarding measures in place to support all staff members. Additionally, the SLT and staff work together effectively to ensure that all students are actively engaged in their education.
About the Role:
We invite applications from enthusiastic and flexible ICT support specialists to join our existing ICT support team. The successful candidate will have a good knowledge of general hardware and software as well as being highly organised and having excellent communication skills, both written and verbal. The ability to work on their own initiative as well as part of a team is essential and experience of working in an ICT support role or similar would be an advantage.
Main duties and responsibilities:
- Manage own workload through the allocation of calls via the helpdesk;
- Providing first line ICT support to staff and students;
- Assist with the maintenance of all ICT rooms and equipment;
- Assist with general technical support for the ICT department;
- Assist with the evaluation of new and existing software;
- Attend and contribute to ICT related meetings;
- Assist in the development of recording systems for ICT usage throughout the department;
- Assist in keeping the ICT software/hardware inventories up to date;
- Assist in providing technical support for staff presentations;
- Be aware of and adhere to all relevant health and safety legislation associated with duties undertaken;
- Commission, maintain, test and repair electronic/computer systems, associated peripherals and AV equipment ensuring this equipment complies with health & safety legislation;
- Install and configure software under the direction of the network manager.
As part of a growing multi-academy trust, the successful candidate will be well supported and have access to a range of high-quality professional development through the Outwood Institute of Education.
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ICT Technician employer: Outwood Grange Academies Trust
Contact Detail:
Outwood Grange Academies Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Technician
✨Tip Number 1
Familiarise yourself with the specific ICT systems and software used at Outwood Academy Ormesby. Research their current technology stack and any recent projects they have undertaken to show your genuine interest in their operations.
✨Tip Number 2
Prepare to discuss your previous experience in ICT support during the interview. Think of specific examples where you successfully resolved technical issues or improved processes, as this will demonstrate your problem-solving skills and initiative.
✨Tip Number 3
Highlight your communication skills by preparing to explain complex technical concepts in simple terms. This is crucial for providing support to both staff and students who may not have a technical background.
✨Tip Number 4
Show your enthusiasm for professional development by researching the Outwood Institute of Education. Be ready to discuss how you plan to take advantage of the training opportunities available to enhance your skills further.
We think you need these skills to ace ICT Technician
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific requirements and responsibilities of the ICT Technician position. Tailor your application to highlight how your skills and experiences align with these needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in ICT support roles. Mention specific hardware and software knowledge, as well as examples of how you've successfully managed workloads or provided technical support.
Showcase Communication Skills: Since excellent communication skills are essential for this role, provide examples in your application that demonstrate your ability to communicate effectively, both in writing and verbally. This could include experiences where you assisted staff or students.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism, which is crucial for an ICT Technician.
How to prepare for a job interview at Outwood Grange Academies Trust
✨Know Your Tech
Brush up on your knowledge of both hardware and software. Be prepared to discuss specific technologies you've worked with, as well as any troubleshooting experiences you've had. This will show your technical competence and readiness for the role.
✨Showcase Your Communication Skills
Since excellent communication is key in this role, practice explaining technical concepts in simple terms. You might be asked to demonstrate how you would assist a non-technical staff member or student, so think about examples from your past experiences.
✨Demonstrate Team Spirit
The role requires working both independently and as part of a team. Prepare examples that highlight your ability to collaborate effectively with others, perhaps by discussing a project where teamwork was essential to success.
✨Understand the Academy's Values
Familiarise yourself with Outwood Academy Ormesby's mission and values. Be ready to explain how your personal values align with theirs and how you can contribute to their goal of improving education outcomes for students.