At a Glance
- Tasks: Provide compassionate support to adults with learning disabilities and mental health needs.
- Company: Outward, a respected provider of person-centred support in London.
- Benefits: Generous annual leave, professional development, and employee assistance programmes.
- Other info: Flexible working hours and opportunities for career growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Understanding of safeguarding and risk management; experience in care is a plus.
The predicted salary is between 29334 - 29334 £ per year.
Contract: 1 x full time permanent and 1 x part time
Hours: 38 hours per week & 19 hours respectively
Salary: £29,334 per annum pro rata for part time
Location: Tower Hamlets/Hackney, London.
About Outward:
For 50 years, Outward has been providing high-quality support and care services to vulnerable people across London, predominantly in North East London. Established by families seeking alternatives to institutional care, we’ve grown into a respected provider of person-centred support for adults with learning disabilities, autism, mental health needs, and complex needs. We support over 1,000 people across nine boroughs, guided by our core values: engage, enable, and empower. Outward is proud to be an accredited Living Wage Employer.
About the Role:
We are looking for proactive, compassionate and reliable Support Workers to join our dedicated teams in Tower Hamlets & Hackney, London. In this role, you will provide direct, person-centred support to adults with learning disabilities, autism, mental health needs and/or complex support requirements, helping them to live as independently and safely as possible. As a Support Worker, you will support people with daily living skills, personal goals, community access, health appointments, household tasks and medication support in line with individual support plans. You will also contribute to key working, risk assessments, accurate record keeping and safeguarding practice, while building positive relationships with the people we support, families, colleagues and professionals. You will play an important part in ensuring our services are safe, inclusive, person-centred and aligned with Outward’s values of engage, enable and empower.
Your Responsibilities:
- Provide direct, person-centred support to adults with learning disabilities, autism, mental health needs and/or complex support requirements.
- Support people to develop daily living skills, maintain their independence, access the community, and work towards personal goals and aspirations.
- Assist medication support, health appointments, household tasks and other day-to-day needs, in line with individual support plans.
- Act as a key worker where required, contributing to person-centred support plans, risk assessments, reviews and outcome-focused records.
- Promote choice, dignity, privacy, safeguarding, inclusion and positive risk-taking in all aspects of support.
- Build positive relationships with the people we support, families, colleagues, health professionals and other stakeholders.
- Accurately record and report information, including daily notes, incidents, safeguarding concerns, health updates and changes in support needs.
- Follow policies and procedures relating to safeguarding, medication, health and safety, infection control, EDI and confidentiality and data protection.
- Support the safe running of the service by completing health and safety checks and reporting maintenance issues when necessary.
- Work flexibly across services, including evenings, weekends, bank holidays and sleep-in shifts, to support consistent service delivery.
Essential Criteria:
- Good understanding of safeguarding and risk management in a care/support setting.
- Knowledge of health and safety issues within supported housing or care environments.
- Understanding of confidentiality, GDPR, and data protection principles.
- Staff must have access to a smartphone capable of receiving SMS messages and installing authentication apps for secure systems access.
- Right to Work in the UK. Please note: Outward will not provide visa sponsorship.
Desirable Criteria:
- NVQ Level 2 or 3 in Health and Social Care (or equivalent).
- Additional training in PBS, safeguarding, or housing-related legislation.
Outward is committed to safeguarding and promoting the welfare of adults at risk and expects all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require a DBS for successful candidates.
We value everything our staff do for the people we support, so we provide a great benefits package:
- 25 days Annual Leave excluding Bank Holidays (pro rata for part time).
- Comprehensive Learning & Development Programme.
- Cycle-to-Work Scheme.
- Death in Service Benefit.
- Health Assured – Employee Assistance Programme.
- Eye care Vouchers.
- Flu Jab Reimbursement.
- Pension Scheme.
- Purchase Additional Annual Leave.
- Refer-a-Friend Scheme.
Diversity and Safeguarding at Outward:
We are committed to equal opportunities and welcome applications from all sections of the community. Outward applies its Equal Opportunities Policy at all stages of recruitment and selection. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership. As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI). Please note that the OOI is available to disabled candidates only. Regrettably, any false declaration of disability in order to secure an interview will impact on your overall application.
Support Worker - Supported Living Services Tower Hamlets/Hackney, London employer: Outward
Outward is an excellent employer that prioritises the wellbeing of its employees and the community. With a strong focus on employee growth, you will have opportunities to develop your skills while working in a supportive and collaborative environment. The role of Caretaker not only offers a competitive living wage but also allows you to make a meaningful impact across various locations in London, contributing to the safety and cleanliness of properties for vulnerable individuals.
StudySmarter Expert Advice🤫
We think this is how you could land Support Worker - Supported Living Services Tower Hamlets/Hackney, London
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Outward.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Outward!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Outward, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Outward or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Support Worker - Supported Living Services Tower Hamlets/Hackney, London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Outward:Before hitting send, make sure to tailor your application specifically to Outward! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Outward
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
