Team Manager - Young People\'s Supported Housing Service in London

Contract: Full Time Permanent

Hours: 38 hours per week

Salary: £42,205 per annum

Location: Hackney & Waltham Forest

For 50 years, Outward has been providing high-quality support and care services to vulnerable people across London, predominantly in North East London. Established by families seeking alternatives to institutional care, we have grown into a respected provider of person‐centred support for adults with learning disabilities, autism, mental health needs, and complex needs. We support over 1,000 people across nine boroughs, guided by our core values: engage, enable, and empower.

Outward is proud to be an accredited Living Wage Employer. This means we are committed to paying the Real Living Wage – not just the government minimum or national living wage – to our frontline Support Workers and other eligible staff. We recognise the value of the work our teams do, and we are committed to ensuring fair pay that reflects the true cost of living. The Real Living Wage is updated annually by the Living Wage Foundation, and Outward remains committed to aligning our pay accordingly.

About the Role

Are you an inspiring leader passionate about the rights, potential, and futures of young people? We are seeking a Team Manager to lead our Young People’s Supported Housing service—supporting care leavers, young people experiencing homelessness, and those navigating mental health or housing‐related challenges.

As Team Manager, you will play a crucial role in ensuring the delivery of a high‐quality, empathetic, and empowering service. You will lead a dedicated team of Support Workers and a Deputy Manager, overseeing operational delivery, housing management, safeguarding, partnership work and contractual compliance. You will be central to creating a safe, supportive environment where young people can build skills, sustain their tenancies, and achieve their goals for independence.

Your Responsibilities

• Lead, motivate, and develop the Young People’s Support Team through supervision, reflective practice, coaching, and structured appraisals.
• Ensure each young person has co‐produced support and risk management plans that promote independence, safety, and positive outcomes.
• Provide strong operational oversight of service delivery, rota management, housing and property management, and performance reporting.
• Oversee voids, allocations, and referrals—working closely with partners and the Young People’s Supported Housing Panel.
• Promote safeguarding, risk management, and lessons‐learned reviews across the service.
• Build effective working relationships with commissioners, social workers, families, and multi‐agency professionals.
• Manage service budgets responsibly, ensuring value for money and contract compliance.
• Ensure high standards of record keeping, health & safety, and inspection readiness.
• Provide management cover including evenings, weekends and participation in the on‐call rota.
• Champion resident involvement, supporting young people to shape the service and their living environment.

We are seeking a committed and resilient leader who believes in the potential of young people and understands the realities faced by care leavers and young people navigating homelessness or mental health challenges.

Essential Requirements

• At least 1 year of staff management experience within supported housing, youth services, homelessness, social care, or a related field.
• Experience delivering housing‐related support services, including tenancy sustainment, risk management, and move‐on planning.
• Strong understanding of safeguarding and risk in relation to young people.
• Experience preparing for audits, inspections, or contractual performance reporting.
• Ability to lead teams through reflective practice, coaching, and performance management.
• Strong partnership skills for multi‐agency working.
• Confident in property management processes including repairs, health & safety checks, and ASB management.
• Good IT skills and confidence using digital systems and communication apps.
• Willingness to work flexibly, including evenings, weekends, bank holidays, and on‐call duties.

Desirable

• Experience of trauma‐informed practice, psychologically informed environments (PIE), or restorative practice.
• Experience of managing services for young people specifically.
• Qualifications in health & social care, youth work, or management (Level 5 or above).

How to Apply

The above is not an exhaustive list of requirements for the role. If you think you are who we are looking for, please submit a CV and statement detailing how you feel your experiences meet the requirements of the role by referring to the Job Responsibilities and the Person Specification. There is no specific closing date for this advert. We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible. It would be great to hear from you.

Outward is committed to safeguarding and promoting the welfare of adults at risk and expects all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require a DBS for successful candidates.

When you join us, you will have access to a wide range of benefits to support your wellbeing, development and work–life balance, including:

• Comprehensive Learning and Development Programme
• Pension Scheme
• Cycle‐to‐Work Scheme
• Blue Light Discounts Card
• Eye Care Vouchers
• Flu Jab Reimbursement
• Health Assured Employee Assistance Programme
• Option to purchase additional annual leave
• Refer‐a‐Friend Scheme
• Long Service Awards
• Discounted holidays at Nutley Edge Cottages
• Credit Union Scheme
• Outward Computing Scheme
• Death in Service Benefit

Full details of our rewards and benefits are available from our HR Team and through our Staff Room intranet.

Diversity and Safeguarding at Outward

We are committed to equal opportunities and welcome applications from all sections of the community. Outward applies its Equal Opportunities Policy at all stages of recruitment and selection. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership.

As an employer, who aspires to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI). Please note that the OOI is available to disabled candidates only. Regrettably, any false declaration of disability in order to secure an interview will impact on your overall application.