Marketing & Communications Officer in London

Salary: £32,148

Contract: Permanent, Full Time (38 hours per week)

Location: Tottenham Hale, London N17. This is a role based at our Head Office and services as required. Hybrid working may be considered upon successful completion of probation, subject to business needs and Outward's Hybrid Working Policy.

About Outward

In 2025, Outward proudly celebrated 50 years of delivering high-quality support and care services to vulnerable people across London. For half a century, we have been dedicated to empowering individuals to live fulfilling lives, make positive choices, and embrace opportunities that matter to them.

Our journey has been defined by our commitment to engaging, enabling and empowering the people we support. From supported living to activity centres and community outreach, we continue to evolve, innovate and deliver services that reflect the unique needs and aspirations of those we serve. As we mark this milestone, we remain as passionate as ever about creating inclusive environments where everyone has the opportunity to thrive.

About the Role

We're looking for a creative, organised and proactive Marketing and Communications Officer to work alongside our Marketing and Communications Manager and help deliver Outward's internal and external communications activity. This is an exciting opportunity for someone who enjoys creating engaging content, managing digital channels, promoting services and events, and helping organisations tell their stories effectively.

Working closely with colleagues across Outward, you'll play a key role in raising our profile, promoting our services, managing internal and external communications, and ensuring staff, stakeholders and the people we support have access to engaging and relevant information. You'll create content for a range of channels including social media, newsletters, websites and internal communication platforms. You'll also support the promotion of specialist services such as Nutley Edge and Nutley Edge Activity Breaks, help market available accommodation opportunities, and provide administrative support for business development activities.

This role would suit someone with marketing or communications experience who enjoys variety, working with different stakeholders, and making a visible impact across a values-led organisation.

Key Responsibilities

• Create, edit and publish engaging content across digital and print channels.
• Manage and update Outward's website, intranet and internal communication platforms.
• Support social media activity and help grow engagement across multiple platforms.
• Produce newsletters, posters, presentations, case studies and promotional materials.
• Identify and promote positive stories from across Outward's services.
• Support internal communications activity and staff engagement initiatives.
• Assist with the promotion of Outward's services, events and campaigns.
• Support the marketing of Nutley Edge and Nutley Edge Activity Breaks.
• Promote available accommodation opportunities to relevant audiences including families, referrers and stakeholders.
• Analyse campaign performance and produce marketing reports.
• Manage and respond to enquiries received through shared communications inboxes.
• Use online funding directories to identify potential charitable trusts and funding opportunities.
• Prepare standard funding correspondence and simple application forms using information provided by the Business Development Manager.
• Support conferences, events and other communications projects.

Requirements

Essential

• Right to work in the UK. Please note that Outward does not offer sponsorship.
• Ability to travel regularly to Outward's Tottenham Hale office and services as required.
• Experience within a marketing, communications, digital engagement or related role.
• Excellent written communication skills with the ability to adapt content for different audiences.
• Strong organisational skills and ability to manage multiple priorities.
• Experience creating content for websites, newsletters and social media platforms.
• Experience using Canva and/or Adobe Creative Suite, including InDesign.
• Good understanding of social media platforms including Instagram, LinkedIn, Facebook and TikTok.
• Experience creating engaging visual communication materials.
• Good analytical skills with the ability to interpret campaign performance data.
• Strong attention to detail and accuracy.
• High level of IT literacy, including Microsoft Office applications.
• Ability to build positive relationships with internal and external stakeholders.
• Ability to work independently and collaboratively.
• Educated to at least A-Level standard or equivalent.
• Commitment to equality, diversity and inclusion.

Desirable

• Experience within the charity, social care, health or housing sectors.
• Experience producing or editing video content.
• Experience managing website or intranet content.
• Experience using Google Analytics or other digital reporting tools.
• Experience supporting internal communications and staff engagement initiatives.
• Experience using databases, online research tools or funding directories.
• Degree or professional qualification in Marketing, Communications, Journalism or a related subject.

Outward is committed to safeguarding and promoting the welfare of adults at risk and expects all staff to share this commitment. Successful candidates will be required to undergo an Enhanced Disclosure and Barring Service (DBS) check, fully funded by Outward.

How to Apply

If you think you have the skills, experience and enthusiasm we're looking for, we'd love to hear from you. Please submit your application through our recruitment system, Workable, including:

• Your CV
• A supporting statement explaining why you would like to join Outward and how your skills and experience meet the requirements of the role

Please note:

• This is a full-time position.
• The role operates on a hybrid basis, with office attendance typically expected for 60-80% of working time in line with Outward's Hybrid Working Policy and business requirements. Attendance at services and events will also be required as part of the role. Please note that hybrid working arrangements are non-contractual and may be reviewed or amended in line with organisational requirements.
• Applicants must have the right to work in the UK. Outward is unable to provide visa sponsorship.
• There is no fixed closing date for this vacancy. Applications will be reviewed as they are received and interviews may be arranged on an ongoing basis. We reserve the right to close this vacancy once a sufficient number of suitable applications have been received, therefore early application is strongly encouraged.

Benefits

We value everything our staff do for the people we support, so we provide a great benefits package:

• 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
• Comprehensive Learning & Development Programme
• Cycle-to-Work Scheme
• Death in Service Benefit
• Health Assured – Employee Assistance Programme
• Eye care Vouchers
• Flu Jab Reimbursement
• Pension Scheme
• Purchase Additional Annual Leave
• Refer-a-Friend Scheme

Diversity and Safeguarding at Outward:

We are committed to equal opportunities and welcome applications from all sections of the community. Outward applies its Equal Opportunities Policy at all stages of recruitment and selection. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership. As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability and you wish to be considered for an Offer Of an Interview (OOI). Please note that the OOI is available to disabled candidates only. Regrettably, any false declaration of disability in order to secure an interview will impact on your overall application.