Business Support, Workplace and Technology Officer, London N17

Salary: £34,374.00 pa

Contract: Fixed Term 6 months - This role be to cover some absences within the team and to support a number of key priorities which we need to progress.

Location: Tottenham Hale, London, N17. The role is predominantly office based, however some hybrid working may be considered.

About Outward

For 50 years, Outward has been providing high-quality support and care services to vulnerable people across London, predominantly in North East London. Established by families seeking alternatives to institutional care, we’ve grown into a respected provider of person-centred support for adults with learning disabilities, autism, mental health needs, and complex needs. We support over 1,000 people across nine boroughs, guided by our core values: engage, enable, and empower.

Outward is proud to be an accredited Living Wage Employer. This means we are committed to paying the Real Living Wage – not just the government minimum or national living wage – to our frontline Support Workers and other eligible staff. We recognise the value of the work our teams do, and we are committed to ensuring fair pay that reflects the true cost of living.

About the Role

We are looking for a multi-skilled Technology, Workplace, and Business Support Officer to play a pivotal role in ensuring our facilities, health and safety, and Technology systems function seamlessly across our offices and service locations.

This dynamic role combines two key areas:

• Facilities and Business Support Management: Overseeing office operations, ensuring compliance with Health and Safety standards, and managing facilities effectively.
• IT Support: Providing first-line technical support, troubleshooting basic uncomplicated IT issues, and maintaining digital tools and asset registers.

If you have experience in facilities management, are naturally IT-savvy, and enjoy problem-solving, this role offers an exciting opportunity to make a meaningful impact in a values-driven organisation.

Key Responsibilities

• Manage and support technology equipment (e.g., laptops, mobile phones) for staff, ensuring systems are connected and operational, and assisting with initial setup and resolving basic issues.
• Manage organisational enquiries via phone and email, ensuring timely responses.
• Oversee the collection, management, and secure disposal of confidential waste, ensuring records are achieved properly.
• Maintain and update IT asset registers and assist in managing phone and mobile contracts.
• Conduct regular Health and Safety audits and ensure emergency procedures are implemented.
• Oversee vehicle fleet management, ensuring compliance with insurance and maintenance requirements.
• Act as the main liaison for building and parking arrangements, ensuring SLAs are met.
• Support office supply distribution and assist in improving internal communication systems.

Essential

• Demonstrable knowledge of facilities management within an office environment.
• Experience in uncomplicated IT support, including issuing equipment and assisting with setting up.
• Familiarity with managing and updating digital systems logs, such as asset registers or shared networks.
• Strong organisational and planning skills, with the ability to prioritise workloads.
• Proficiency in Microsoft Office and assisting in troubleshooting common IT issues.
• Excellent communication skills, with the ability to explain technical concepts to non-technical users.
• Willingness to travel between sites and work flexible hours, including evenings and weekends.
• Understanding of confidentiality, GDPR, and data protection principles.
• Staff must have access to a smartphone capable of receiving SMS messages and installing authentication apps for secure systems access.
• Right to Work in the UK. Please note: Outward will not provide visa sponsorship.

Desirable

• IT or digital support-related qualification.
• Experience in facilities management or overseeing contracts and supplier relationships.
• Knowledge of Health and Safety compliance and risk management.

How to Apply

The above is not an exhaustive list of requirements for the role. If you think you are who we are looking for, please submit a CV and statement detailing how you feel your experiences meets the requirements of the role by referring to the Job Responsibilities and the Person Specification.

There is no specific closing date for this advert. We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible. It would be great to hear from you.

Outward is committed to safeguarding and promoting the welfare of adults at risk and expects all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require a DBS for successful candidates.

Diversity and Safeguarding at Outward: We are committed to equal opportunities and welcome applications from all sections of the community. Outward applies its Equal Opportunities Policy at all stages of recruitment and selection. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership.

As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI). Please note that the OOI is available to disabled candidates only. Regrettably, any false declaration of disability in order to secure an interview will impact on your overall application.

When you join us, you’ll have access to a wide range of benefits to support your wellbeing, development and work‑life balance, including:

• Comprehensive Learning and Development Programme
• Pension Scheme
• Cycle‑to‑Work Scheme
• Blue Light Discounts Card
• Eye Care Vouchers
• Flu Jab Reimbursement
• Health Assured Employee Assistance Programme
• Option to purchase additional annual leave
• Refer‑a‑Friend Scheme
• Long Service Awards
• Discounted holidays at Nutley Edge Cottages
• Credit Union Scheme
• Outward Computing Scheme
• Death in Service Benefit

Full details of our rewards and benefits are available from our HR Team and through our Staff Room intranet.