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- Tasks: Support vulnerable tenants with housing management and ensure tenancy sustainability.
- Company: Outward has 50 years of experience empowering vulnerable people in London.
- Benefits: Enjoy 25 days annual leave, a learning programme, and a cycle-to-work scheme.
- Why this job: Make a real impact in the community while developing your skills in housing management.
- Qualifications: Experience in supported housing and strong organisational and IT skills are essential.
- Other info: Diversity is valued; all applicants are encouraged to apply.
The predicted salary is between 27000 - 37000 £ per year.
Contract: Full Time Permanent
Salary: £32,900.00
Location: Hale Village Tottenham Hale
About Outward
Outward is celebrating 50 years of providing high-quality support and care services to vulnerable people in London. We are proud to empower the people we support to live fulfilling lives, make positive choices, and embrace opportunities that matter to them.
About the Role
Are you looking for a chance to develop your existing skills in housing management? Do you feel you can bring a fresh approach, some new ideas, and commitment to providing services that support our client groups?
Everything we do at Outward is about promoting the choice and independence of vulnerable people to have genuine control over their lives, play an active role in the community, and develop as individuals. We provide innovative and responsive housing, care and support services that promote choice and independence for people with a variety of needs including people with learning disabilities, autism, older people, young people, and people with mental health support needs across North and East London.
Outward Housing Department provides housing management aimed at sustaining vulnerable people in their tenancies and assisting people to move on from short term services. We work with a number of registered housing providers and in conjunction with our Group partner Newlon Housing Trust to provide housing management to their supported housing homes.
As a Tenancy Management Officer you will be expected to ensure that a comprehensive, sensitive and efficient housing management service is delivered to our tenants. You will have the ability to liaise with a range of internal and external partners, experience of providing a supported housing service to vulnerable tenants, and a commitment to sustaining tenancies wherever possible. You will also be able to effectively manage tenancy breaches including Anti-Social Behaviour, assess the suitability of new referrals, carry out property inspections and manage the voids process, monitor rent accounts and work with Income Management Team to ensure that rent arrears are kept to a minimum. The successful candidates will also have excellent organisational, administrative and IT skills, and a commitment to excellent customer service. This role is available as a full time post of 38 hours per week.
Benefits
- 25 days annual leave (excluding Bank Holidays)
- Comprehensive Learning & Development Programme
- Cycle-to-Work Scheme
- Employee Assistance Programme (Health Assured)
- Pension Scheme and Death in Service Benefit
How to Apply
If you think you have the necessary skills and experience for this role please send your CV and a covering letter (preferably in one document). In your covering letter, outline your motivation for applying, how your skills align with the role, and highlight relevant achievements. In the subject line, please state clearly the role you are applying for and your name.
The closing date for all applications is on the 06th April 2025 however it is only an indicative date. We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible. It would be great to hear from you.
Diversity at Outward
Outward applies its Equal Opportunities Policy at all stages of recruitment and selection. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age or trade union membership. Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.
Tenancy Management Officer employer: Outward Housing
Contact Detail:
Outward Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Management Officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Tenancy Management Officer. Understanding the nuances of housing management, especially in relation to supporting vulnerable tenants, will help you articulate your relevant experience during the interview.
✨Tip Number 2
Network with professionals in the housing sector. Attend local events or join online forums related to tenancy management. This can provide insights into current challenges and best practices, which you can discuss in your interview.
✨Tip Number 3
Prepare examples of how you've successfully managed tenancy issues in the past. Be ready to share specific instances where you've dealt with anti-social behaviour or supported tenants in maintaining their tenancies.
✨Tip Number 4
Research Outward's values and mission. Being able to demonstrate your alignment with their commitment to empowering vulnerable people will show that you're not just looking for any job, but that you're genuinely interested in contributing to their cause.
We think you need these skills to ace Tenancy Management Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Tenancy Management Officer. Tailor your application to highlight how your skills and experiences align with these specific needs.
Craft a Compelling Cover Letter: In your cover letter, clearly outline your motivation for applying and how your skills match the role. Use specific examples from your past experiences that demonstrate your ability to manage tenancies and support vulnerable individuals.
Highlight Relevant Achievements: When detailing your experience in your CV and cover letter, focus on achievements that are relevant to housing management and supporting vulnerable tenants. Quantify your successes where possible, such as reducing rent arrears or improving tenant satisfaction.
Follow Application Instructions: Ensure you submit your CV and cover letter as one document, as specified in the job posting. Also, remember to include your name and the role you are applying for in the subject line of your email to make it easy for the hiring team to identify your application.
How to prepare for a job interview at Outward Housing
✨Show Your Passion for Housing Management
Make sure to express your enthusiasm for housing management and how it aligns with Outward's mission. Share specific examples of your previous experiences that demonstrate your commitment to supporting vulnerable tenants.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding tenancy breaches or anti-social behaviour. Prepare scenarios from your past work where you successfully managed similar situations, highlighting your approach and the outcomes.
✨Highlight Your Organisational Skills
As a Tenancy Management Officer, strong organisational skills are crucial. Be ready to discuss how you manage your workload, prioritise tasks, and ensure efficient service delivery, especially when dealing with multiple tenants and their needs.
✨Demonstrate Your IT Proficiency
Since the role requires excellent IT skills, be prepared to talk about the software and tools you have used in previous roles. Mention any experience with property management systems or databases, as this will show your readiness for the administrative aspects of the job.
