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- Tasks: Support adults with learning disabilities and mental health needs in a person-centred way.
- Company: Outward, a leading provider of care services in North East London.
- Benefits: 25 days annual leave, health benefits, and comprehensive training opportunities.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Understanding of safeguarding and risk management; experience in care is a plus.
- Other info: Join a diverse team committed to empowering vulnerable individuals.
The predicted salary is between 27441 - 29334 £ per year.
Hours: 38 hours per week
Salary: £27,441 per annum (will increase to £29,334 on 1st April 2026).
Location: NE London
About Outward – For 50 years, Outward has provided high-quality support and care services to vulnerable people across London, predominantly in North East London. Established by families seeking alternatives to institutional care, we are a provider of person-centred support for adults with learning disabilities, autism, mental health needs, and complex needs. We support over 1,000 people across nine boroughs, guided by our core values: engage, enable, and empower.
About the role
We are looking for a proactive and passionate support worker to join our dedicated team supporting adults with a range of needs, including learning disabilities, autism and mental health support requirements. This role combines direct care responsibilities with service coordination and leadership duties. You will work closely with the Support Coordinator, Deputy or Team Manager and help ensure services are person-centred and well-managed, aligned with Outward's values of engage, enable, and empower.
Your responsibilities:
- Provide high quality care and support services to the people we support
- Key work with the people we support, discussing support needs, identifying risk areas and contributing to support plans and daily notes
- Advise managers of any concerns related to the people we support care and report any incidents or SOVAs
- Work in one service or across one floating support team
- Provide cover for other services within the area team if required - in a similar type of service
- Uphold the rights of the people we support to be involved at all levels of decision making
- Respect the wishes of the people we support at all times
Service delivery:
- Ensure the delivery of quality services which may include lone working
- Follow all policies and procedures when carrying out care and support tasks
- Follow support plans and risk assessment guidance at all times
- Provide information about changing needs of the people we support
- Record all information as directed
- Ensure all information related to the clients you key work is up-to-date and of suitable quality
- Ensure day-to-day records are completed and inform the manager if you are unable to document actions or require a more senior member of staff to amend a risk assessment
- Provide direct and indirect support to the people we support across a team or areas as required
- Work hours may include evenings, weekends and bank holidays
- Carry out personal care in a safe and appropriate way following guidelines, policies and procedures
- Provide advice and guidance to support workers carrying out personal care activities
Additional responsibilities:
- Provide information, support and buddying to new support workers, volunteers and apprentices as appropriate
- Work in a cooperative way with other departments and external agencies
- Act as an ambassador for Outward at all times
- Follow the code of conduct at all times
- Work responsibly with due regard to confidentiality and commercially sensitive information
- Comply with all legal and regulatory responsibilities as applicable
- Avoid misrecording; appropriately record day-to-day intervention and observations
- Follow health and safety policies and procedures and applicable legislation
- Inform your line manager of any health and safety concerns
- Keep people we support safe, respond to risk and report safeguarding, accidents and incidents as per policy
- Report and log repairs to landlord/Outward housing management and follow up on any inaction
This job description is not exhaustive. You may be asked to undertake other duties as reasonably requested by your line manager.
Requirements
Essential Criteria:
- Good understanding of safeguarding and risk management in a care/support setting
- Knowledge of health and safety issues within supported housing or care environments
- Understanding of confidentiality, GDPR, and data protection principles
- Must have access to a smartphone capable of receiving SMS messages and installing authentication apps for secure systems access
- Right to Work in the UK. Outward will not provide visa sponsorship
- Existing knowledge/experience in following the PBS approach would be beneficial but not essential as training is provided
Desirable Criteria:
- NVQ Level 2 or 3 in Health and Social Care (or equivalent)
- Additional training in PBS, safeguarding, or housing-related legislation
How to apply
The above is not an exhaustive list of requirements for the role. If you think you are our candidate, please submit a CV and a statement detailing how your experiences meet the requirements, referring to the Job Responsibilities and the Person Specification. There is no specific closing date for this advert. We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications. Please submit your application as early as possible.
Benefits:
- 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
- Comprehensive Learning & Development Programme
- Cycle-to-Work Scheme
- Death in Service Benefit
- Health Assured - Employee Assistance Programme
- Eye care Vouchers
- Flu Jab Reimbursement
- Pension Scheme
- Purchase Additional Annual Leave
- Refer-a-Friend Scheme
Diversity and safeguarding
We are committed to equal opportunities and welcome applications from all sections of the community. Outward applies its Equal Opportunities Policy at all stages of recruitment and selection. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership. As an employer, we aspire to become Disability Confident Committed. We aim to ensure that a fair and proportionate number of disabled applicants who meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability and wish to be considered for an interview (OOI). Note: false declarations may impact your application.
Support Worker - Supported Living Services - Waltham Forest, London E11 employer: Outward Housing
Contact Detail:
Outward Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Worker - Supported Living Services - Waltham Forest, London E11
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone at Outward. A personal connection can make all the difference in getting your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Outward's values and services. Show us how you align with our mission to engage, enable, and empower the people we support. It’ll help you stand out!
✨Tip Number 3
Practice common interview questions related to support work. Think about scenarios where you've demonstrated compassion, problem-solving, and teamwork. We want to see your passion for helping others!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Outward.
We think you need these skills to ace Support Worker - Supported Living Services - Waltham Forest, London E11
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Support Worker role. Highlight relevant experience and skills that align with our values of engage, enable, and empower. We want to see how you can contribute to our mission!
Craft a Compelling Statement: Your supporting statement is your chance to shine! Clearly explain how your experiences meet the job responsibilities and person specification. Be specific and show us why you're passionate about supporting vulnerable people.
Be Authentic: We love authenticity! Don’t be afraid to let your personality shine through in your application. Share your genuine motivations for wanting to work with us and how you connect with our core values.
Apply Early: There’s no specific closing date, but we might close the vacancy early if we find the right candidates. So, don’t wait around! Submit your application through our website as soon as you can to increase your chances.
How to prepare for a job interview at Outward Housing
✨Know Your Stuff
Before the interview, make sure you understand Outward's core values: engage, enable, and empower. Familiarise yourself with their approach to supporting adults with learning disabilities and mental health needs. This will help you demonstrate your alignment with their mission.
✨Show Your Passion
During the interview, express your enthusiasm for working in supported living services. Share personal experiences or stories that highlight your commitment to helping vulnerable individuals. Passion can set you apart from other candidates.
✨Prepare Real-Life Examples
Think of specific situations where you've successfully supported someone or managed a challenging scenario. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will showcase your problem-solving skills and ability to provide person-centred care.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the role or the team. This shows you're genuinely interested and engaged. You might ask about the training provided for new support workers or how the team collaborates to ensure quality service delivery.