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- Tasks: Empower adults with learning disabilities to gain independence and support their personal growth.
- Company: Outward, a respected provider of care services in North and East London.
- Benefits: 25 days annual leave, competitive pay, and commitment to the Real Living Wage.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Understanding of safeguarding, health and safety, and a passion for helping others.
- Other info: Join a dedicated team with opportunities for professional development and community impact.
The predicted salary is between 30000 - 42000 £ per year.
About Outward
For 50 years, Outward has been providing high-quality support and care services to vulnerable people across London, predominantly in North and East London. Established by families seeking alternatives to institutional care, we have grown into a respected provider of person-centred support for adults with learning disabilities, autism, mental health needs and complex needs. We support over 1,000 people across nine boroughs, guided by our core values: engage, enable and empower, and we work in partnership with individuals and their families to promote choice, control and inclusion. Outward is proud to be an accredited Living Wage Employer. This means we are committed to paying the Real Living Wage - not just the government minimum or national living wage - to our frontline Support Workers and other eligible staff. We recognise the value of the work our teams do, and we are committed to ensuring fair pay that reflects the true cost of living.
About the Role
We are looking for a proactive and passionate Community Outreach Officer to join our dedicated team. Outreach is a community-based service designed to support adults with learning disabilities to maintain or gain independence by supporting people to learn new skills, find new social activities, deal with housing matters, get support around money management, benefit applications and paying bills as well maintaining or achieving a healthy lifestyle. This role offers a unique opportunity to combine direct support responsibilities with service coordination and expanding professional networks with other professionals.
As a Community Outreach Officer, you will play a key role in empowering the people we support to live independent and fulfilling lives. You'll provide high-quality support, while also coordinating day to day elements of your individual service delivery such as support planning, key working, rota session times. You will work closely with the Deputy or Team Manager and play an active role in ensuring our services are person-centred, well-led, and delivered with Outward's core values of engage, enable, and empower.
Responsibilities
The role of an Outreach Support Worker can vary from a “Life Coach” style of support, to more hands-on practical support where some individuals will never be able to achieve independence in certain areas. We signpost, prompt, encourage, challenge and actively assist people to make and reach their goals. This is not a prescriptive or exhaustive list, and is provided for illustrative purposes only, but the tasks completed by Outreach workers could easily include active assistance with the following:
- Claiming benefits - helps with filling out forms, providing advice, contact with DWP services
- Budgeting - preparing and monitoring a budget plan / diary
- Employment - encouragement to apply for jobs, assistance with completing CV, application forms, etc
- Meaningful activities - encouraging the customer to think of options, finding and presenting opportunities, encouraging and monitoring participation
- Identifying and actioning issues around Safeguarding
- Tenancy at risk - help to seek legal advice, contact with landlord to delay / stop legal action, support customer through court process
- Health - promoting a good diet and exercise, linking with GP and specialist services
- Attending Appointments and providing detailed written feedback afterward
- Household chores, cooking and shopping - prompting and encouraging customer to undertake these chores, skill-sharing and supervision on a limited (and reducing) basis to encourage self-reliance
- Accessing community resources - accompanying to appointments and activities on a limited (and reducing) basis to encourage self-reliance, signposting and sourcing options.
A HRFS worker may find the best way to support on any of the above needs is to refer and support the person to access local services (e.g. CAB, Jobcentre, and GP).
But not normally:
- any aspect of hands-on personal care (Though prompting and encouragement required)
- supervision / prompting of medication on a regular basis
- solely general social contact / befriending
- holding and distributing customer finances
- formal counselling
- cooking / cleaning for the customer (and with the customer on a limited and reducing basis only)
Essential Criteria (examples)
- Good understanding of safeguarding and risk management in a care/support setting
- Knowledge of health and safety issues within supported housing or care environments
- Understanding of confidentiality, GDPR, and data protection principles
- Staff must have access to a smartphone capable of receiving SMS messages and installing authentication apps for secure systems access
- Right to Work in the UK. Please note: Outward will not provide visa sponsorship
Desirable Criteria (examples)
- NVQ Level 2 or 3 in Health and Social Care (or equivalent)
- Additional training in PBS, safeguarding, or housing-related legislation
How To Apply
The above is not an exhaustive list of requirements for the role. If you think you are who we are looking for, please submit a CV and statement detailing how you feel your experiences meets the requirements of the role by referring to the Job Responsibilities and the Person Specification. There is no specific closing date for this advert. We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible. It would be great to hear from you.
Benefits
We value everything our staff do for the people we support, so we provide a great benefits package: 25 days Annual Leave excluding...
Community Outreach Officer - Care & Support NE London employer: Outward Housing
Contact Detail:
Outward Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Outreach Officer - Care & Support NE London
✨Tip Number 1
Get to know the company! Research Outward and understand their values, especially 'engage, enable, and empower'. This will help you connect your experiences to what they care about during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for your application process. It’s all about making connections!
✨Tip Number 3
Prepare for the interview by practising common questions related to community outreach and support work. Think about how you can demonstrate your skills in empowering others and managing challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Outward team.
We think you need these skills to ace Community Outreach Officer - Care & Support NE London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Community Outreach Officer role. Highlight relevant experiences that showcase your understanding of supporting individuals with learning disabilities and your ability to empower them.
Craft a Compelling Statement: In your statement, be sure to connect your personal values with Outward's core values: engage, enable, and empower. Share specific examples of how you've demonstrated these values in your previous roles.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read through your experiences and skills. We appreciate straightforward communication!
Apply Early!: Don’t wait until the last minute to submit your application. We might close the vacancy early if we find enough suitable candidates. Head over to our website and get your application in as soon as you can!
How to prepare for a job interview at Outward Housing
✨Know Your Stuff
Make sure you understand Outward's core values: engage, enable, and empower. Familiarise yourself with the role of a Community Outreach Officer and how it aligns with supporting adults with learning disabilities. This will show your passion for the position and help you connect your experiences to their mission.
✨Prepare Real-Life Examples
Think of specific situations where you've demonstrated skills relevant to the job, like supporting someone in achieving independence or managing a budget. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see your impact.
✨Ask Thoughtful Questions
Prepare questions that show your interest in the role and the organisation. For instance, ask about the types of community resources they collaborate with or how they measure success in empowering individuals. This not only demonstrates your enthusiasm but also helps you gauge if the role is right for you.
✨Show Your Team Spirit
Emphasise your ability to work collaboratively with colleagues and other professionals. Share examples of how you've successfully coordinated with others in past roles, as teamwork is crucial in providing person-centred support. Highlighting this will resonate well with Outward's focus on partnership.
