HR Coordinator - London N17

Salary: £31,212 per annum pro rata for part time (£17,249 per annum)

Contract: Fixed Term Contract role for 6 months.

Hours: Part-Time 21 hours per week

Location: Head Office, London, N17, office based with occasional hybrid working considered

About Outward:

In 2025 Outward proudly celebrates 50 years of delivering high-quality support and care services to vulnerable people across London. For half a century, we have been dedicated to empowering individuals to live fulfilling lives, make positive choices, and embrace opportunities that matter to them.

Our journey has been defined by our commitment to engaging, enabling, and empowering the people we support. From supported living to activity centres and community outreach, we continue to evolve, innovate, and deliver services that reflect the unique needs and aspirations of those we serve.

As we marked this milestone, we remain as passionate as ever about creating inclusive environments where everyone has the opportunity to thrive.

Outward is proud to be an accredited Living Wage Employer. This means we are committed to paying the Real Living Wage - not just the government minimum or national living wage - to our frontline Support Workers and other eligible staff. We recognise the value of the work our teams do, and we are committed to ensuring fair pay that reflects the true cost of living.

About The Role:

We're looking for an enthusiastic and organised individual to join our small, friendly and fast-paced HR team. This is a part-time role working 21 hours per week, with the exact working pattern to be agreed with the HR Manager. The role offers flexibility and could be a great opportunity for someone balancing other commitments, looking to return to work, seeking part-time employment, changing career into HR, or a recent graduate looking to gain valuable workplace experience.

Working closely with experienced HR professionals, you'll be involved in a wide range of HR activities, providing day-to-day support to managers and employees. You'll develop your HR knowledge, build practical skills and gain exposure to recruitment, HR systems, employee records, reporting and people processes, while helping us deliver a professional, responsive and customer-focused HR service.

This is an excellent opportunity to gain hands-on HR experience in a supportive environment, develop your career and make a real contribution to a values-led organisation.

Key Responsibilities:

• Act as a first point of contact for HR enquiries, managing telephone calls and shared HR inboxes
• Provide efficient and accurate HR administration across the employee lifecycle
• Support recruitment activities, including coordinating interviews and assessment activities, onboarding, DBS and Right to Work checks
• Maintain accurate employee records and personnel files, ensuring compliance and confidentiality
• Produce HR reports, monitor HR dashboards and KPI information, and follow up on outstanding actions with managers
• Assist with disciplinary, grievance and investigation processes, including administrative support and note-taking
• Support payroll, HR systems administration, invoice processing and employee engagement activities
• Work collaboratively across the organisation to deliver a professional, responsive and customer-focused HR service

Requirements:

Essential (E):

• Right to work in the UK, please note Outward doesn't offer sponsorship
• Ability to commute to the Outward office (N17) regularly in line with the agreed 21-hour working pattern and the requirements of the role
• Willingness to travel between sites in North-East London and work flexible hours
• Strong organisational and planning skills, with a proven ability to prioritise tasks and meet deadlines
• Education to at least A-Level standard or equivalent.
• CIPD Level 3 qualified, working towards qualification, or equivalent by experience.
• Previous experience in an administrative, customer service, HR, or office-based role.
• Excellent communication and interpersonal skills.
• High level of accuracy and attention to detail.
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint and Outlook.
• Ability to handle confidential information with professionalism and discretion.
• Proactive, positive and solution-focused approach.
• Commitment to equality, diversity and inclusion.

Desirable (D):

• Experience within an HR administration or HR coordination role
• CIPD Level 3 qualification completed
• Experience using HR systems and producing reports
• Experience supporting recruitment, payroll or learning and development activities
• Knowledge of safeguarding and/or care sector compliance requirements
• Experience working in a diverse organisation or community setting
• Experience supporting employee engagement initiatives and projects

Benefits:

• 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
• Comprehensive Learning & Development Programme
• Cycle-to-Work Scheme
• Death in Service Benefit
• Health Assured - Employee Assistance Programme
• Eye care Vouchers
• Flu Jab Reimbursement
• Pension Scheme
• Purchase Additional Annual Leave
• Refer-a-Friend Scheme

Diversity and Safeguarding at Outward:

We are committed to equal opportunities and welcome applications from all sections of the community. Outward applies its Equal Opportunities Policy at all stages of recruitment and selection. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership.

As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI). Please note that the OOI is available to disabled candidates only. Regrettably, any false declaration of disability in order to secure an interview will impact on your overall application.