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- Tasks: Empower young people to achieve independence and lead a supportive housing team.
- Company: Outward, a respected provider of care services for vulnerable individuals in London.
- Benefits: 25 days annual leave, comprehensive training, and employee assistance programmes.
- Why this job: Make a real difference in the lives of young people facing challenges.
- Qualifications: Experience in supported living and strong leadership skills required.
- Other info: Join a dynamic team committed to safeguarding and promoting equality.
The predicted salary is between 28795 - 37992 £ per year.
Contract: Full-time/Permanent - 38 hours per week
Salary: £33,744 per annum
Location: Hackney & Waltham Forest area
About Outward
For 50 years, Outward has been providing high-quality support and care services to vulnerable people across London, predominantly in North East London. Established by families seeking alternatives to institutional care, we have grown into a respected provider of person-centred support for adults with learning disabilities, autism, mental health needs, and complex needs. We support over 1,000 people across nine boroughs, guided by our core values: engage, enable, and empower.
About the Role
Are you passionate about empowering young people and shaping services that support their journey to independence? Outward is seeking a dynamic Deputy Manager to join our Young People’s Supported Housing Team. This is your chance to make a real difference in the lives of care leavers and young people facing housing and mental health challenges. As Deputy Manager, you will take day-to-day responsibility for a group of services supporting young people transitioning to independent living. Working closely with a passionate and skilled team, you will ensure a high-quality, sensitive, and responsive supported housing management service across your designated patch. You will play a key leadership role in the day-to-day running of one or more services, supporting the Supported Housing Manager in supervising staff, overseeing rota planning, promoting quality and compliance, and maintaining strong partnerships with families and professionals.
Key Responsibilities
- Lead and mentor Support Officers and Senior Support Workers
- Plan rotas and manage service delivery to meet both contractual requirements and the aspirations of young people
- Ensure support and risk management plans are in place and effectively implemented
- Promote young people’s engagement in education, employment, and community life
- Oversee housing management tasks including health & safety checks, repairs, and tenancy processes
- Support staff development through supervision, training, and appraisals
- Deputise for the Supported Housing Manager when required
- Mentor, coach and lead staff through best practice, reflective supervision, and day-to-day operational guidance
- Support the development and regular review of support and risk plans tailored to individuals’ goals and preferences
- Provide a robust induction to new staff to include regular 1:1 mentoring, coaching and modelling best practice
- Build effective relationships with family members and stakeholders, advocating for the people we support
- Support positive behaviour support (PBS) approaches within the team and promote a strengths-based culture
- Monitor service performance and quality, ensuring services meet or exceed CQC standards
- Be a key player in implementing upcoming digital systems e.g Nourish, Sona etc
- Work closely with Supported Housing Manager with change implementation for frontline staff as and when required
- Contribute to audits, reporting, and inspection readiness
- Participate in on-call duties as part of the management rota
- Take part in assessments from receiving referrals and oversee void management
What we’re looking for
We’re looking for someone with integrity, energy and a commitment to empowering people with complex needs to lead fulfilling lives. You will support the team to develop support plans and risk assessments that reflect people’s needs, preferences and aspirations; creating a culture where plans are actively implemented and reviewed so that people are supported in the way that they want.
Requirements
Essential
- Experience in managing or deputising within supported living or residential care services
- Strong understanding of the challenges faced by young people leaving care or experiencing housing need
- Skills in risk assessment, crisis management, and housing management processes
- A commitment to safeguarding and promoting young people’s rights
- Ability to manage performance and motivate staff teams
- Strong interpersonal and communication skills; able to liaise with professionals, families, and staff
- Ability to motivate, support and lead a team in a flexible and responsive manner
- Established commitment to safeguarding, equality, and the rights of people with disabilities
- Comfortable working weekends, evenings, and providing on-call support on a rota basis where need be
- Proficient IT skills (e.g. Microsoft Office, case management systems)
- Staff must have access to a smartphone capable of receiving SMS messages and installing authentication apps for secure systems access
- Right to Work in the UK. Please note: Outward will not provide visa sponsorship
Desirable
- Experience supporting service users in supported living or outreach services
- Formal qualification in health and social care (e.g. Level 3 or 5 Diploma)
- Experience working with Positive Behaviour Support (PBS)
- Experience contributing to service quality audits and CQC compliance
We are committed to safeguarding and promoting the welfare of adults at risk and expect all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require an Enhanced Disclosure from the Disclosure and Barring Service. This will be fully subsidised by Outward.
How to Apply
The above is not an exhaustive list of requirements for the role. If you think you are who we are looking for, please submit a CV and statement detailing how you feel your experiences meets the requirements of the role by referring to the Job Responsibilities and the Person Specification. There is no specific closing date for this advert. We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Benefits
We value everything our staff do for the people we support, so we provide a great benefits package:
- 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
- Comprehensive Learning & Development Programme
- Cycle-to-Work Scheme
- Death in Service Benefit
- Health Assured - Employee Assistance Programme
- Eye care Vouchers
- Flu Jab Reimbursement
- Pension Scheme
- Purchase Additional Annual Leave
- Refer-a-Friend Scheme
Diversity and Safeguarding at Outward
We are committed to equal opportunities and welcome applications from all sections of the community. Outward applies its Equal Opportunities Policy at all stages of recruitment and selection. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership. Outward is committed to safeguarding and promoting the welfare of adults at risk and expects all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require a DBS for successful candidates.
Deputy Manager - Young People Supported Living Services employer: Outward Housing
Contact Detail:
Outward Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager - Young People Supported Living Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the sector, attend local events, and join online forums. The more people you know, the better your chances of hearing about opportunities before they even hit the job boards.
✨Tip Number 2
Prepare for interviews by researching Outward and understanding their values. Think about how your experience aligns with their mission to empower young people. This will help you stand out as someone who truly gets what they're about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to managing teams and supporting young people. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Outward.
We think you need these skills to ace Deputy Manager - Young People Supported Living Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Deputy Manager. Highlight your experience in supported living or residential care services, and don’t forget to mention any relevant qualifications or training that align with our values at Outward.
Craft a Compelling Statement: Your statement should reflect your passion for empowering young people. Use specific examples from your past experiences to demonstrate how you’ve made a difference in similar roles. We want to see your commitment to supporting young people on their journey to independence!
Showcase Your Skills: Don’t just list your skills; show us how you’ve used them! Whether it’s crisis management, risk assessment, or team leadership, provide concrete examples that illustrate your abilities and how they relate to the responsibilities of the Deputy Manager role.
Apply Early!: There’s no specific closing date, but we might close the vacancy early if we find the right candidate. So, don’t wait around! Head over to our website and submit your application as soon as possible to ensure you don’t miss out on this opportunity.
How to prepare for a job interview at Outward Housing
✨Know Your Stuff
Before the interview, make sure you understand Outward's mission and values. Familiarise yourself with their approach to supporting young people and the specific challenges they face. This will help you demonstrate your passion for empowering young people and show that you're aligned with their goals.
✨Showcase Your Experience
Be ready to discuss your previous experience in managing or deputising within supported living or residential care services. Prepare specific examples of how you've handled challenges, implemented support plans, and motivated teams. This will highlight your suitability for the Deputy Manager role.
✨Engage with Scenarios
Expect scenario-based questions during the interview. Think about how you would handle situations involving risk assessment, crisis management, or supporting young people transitioning to independent living. Practising these scenarios can help you articulate your thought process and decision-making skills effectively.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of the interview. Inquire about the team dynamics, ongoing training opportunities, or how Outward measures success in their supported living services. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
