Business Support, Workplace and Technology Officer, London N17

Salary: £34,374.00 pa

Contract: Fixed Term 6 months - This role is to cover absences within the team and to support key priorities.

Location: Tottenham Hale, London, N17. The role is predominantly office based; some hybrid working may be considered.

About Outward: For 50 years, Outward has provided high-quality support and care services to vulnerable people across London, predominantly in North East London. Established by families seeking alternatives to institutional care, we have grown into a provider of person-centred support for adults with learning disabilities, autism, mental health needs, and complex needs. We support over 1,000 people across nine boroughs, guided by our core values: engage, enable, and empower. Outward is an accredited Living Wage Employer and is committed to paying the Real Living Wage to frontline staff where eligible.

About The Role: We are looking for a multi-skilled Technology, Workplace, and Business Support Officer to ensure our facilities, health and safety, and Technology systems function seamlessly across offices and service locations. This role combines two key areas:

• Facilities and Business Support Management: Overseeing office operations, ensuring compliance with Health and Safety standards, and managing facilities effectively.
• IT Support: Providing first-line technical support, troubleshooting basic IT issues, and maintaining digital tools and asset registers.

If you have experience in facilities management, are IT-savvy, and enjoy problem-solving, this role offers an exciting opportunity in a values-driven organisation.

Key Responsibilities:

• Manage and support technology equipment (e.g., laptops, mobile phones) for staff, ensuring systems are connected and operational, and assisting with initial setup and resolving basic issues.
• Manage organisational enquiries via phone and email, ensuring timely responses.
• Oversee the collection, management, and secure disposal of confidential waste, ensuring records are maintained properly.
• Maintain and update IT asset registers and assist in managing phone and mobile contracts.
• Conduct regular Health and Safety audits and ensure emergency procedures are implemented.
• Oversee vehicle fleet management, ensuring compliance with insurance and maintenance requirements.
• Act as the main liaison for building and parking arrangements, ensuring SLAs are met.
• Support office supply distribution and assist in improving internal communication systems.

Requirements:

Essential:

• Demonstrable knowledge of facilities management within an office environment.
• Experience in uncomplicated IT support, including issuing equipment and assisting with setting up.
• Familiarity with managing and updating digital systems logs, such as asset registers or shared networks.
• Strong organisational and planning skills, with the ability to prioritise workloads.
• Proficiency in Microsoft Office and assisting in troubleshooting common IT issues.
• Excellent communication skills, with the ability to explain technical concepts to non-technical users.
• Willingness to travel between sites and work flexible hours, including evenings and weekends.
• Understanding of confidentiality, GDPR, and data protection principles.
• Staff must have access to a smartphone capable of receiving SMS messages and installing authentication apps for secure systems access.
• Right to Work in the UK. Please note: Outward will not provide visa sponsorship.

Desirable:

• IT or digital support-related qualification.
• Experience in facilities management or overseeing contracts and supplier relationships.
• Knowledge of Health and Safety compliance and risk management.

How to Apply: The above is not an exhaustive list of requirements for the role. If you think you are the right candidate, please submit a CV and a statement detailing how your experiences meet the requirements of the role by referring to the Job Responsibilities and the Person Specification. There is no specific closing date for this advert. We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications. If you are interested, please submit your application as early as possible.

Safeguarding and Equal Opportunities: Outward is committed to safeguarding and promoting the welfare of adults at risk. If the post involves working with or having access to adults at risk and/or their records, a DBS may be required for successful candidates. We are committed to equal opportunities and welcome applications from all sections of the community. Shortlisting, interviewing, and selection are conducted without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership. As an employer, we aim to ensure fair access for disabled applicants and may offer an interview to those who meet the minimum criteria. If you have a disability, indicate this at the beginning of your supporting statement if you wish to be considered for an interview.

Benefits: When you join us, you'll have access to a wide range of benefits to support your wellbeing, development and work-life balance, including:

• Comprehensive Learning and Development Programme.
• Pension Scheme.
• Cycle‑to‑Work Scheme.
• Blue Light Discounts Card.
• Eye Care Vouchers.
• Flu Jab Reimbursement.
• Health Assured Employee Assistance Programme.
• Option to purchase additional annual leave.
• Refer‑a‑Friend Scheme.
• Long Service Awards.
• Discounted holidays at Nutley Edge Cottages.
• Credit Union Scheme.
• Outward Computing Scheme.
• Death in Service Benefit.

Full details of rewards and benefits are available from our HR Team and through our Staff Room intranet.