Lead Customer Success Manager

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems!

Due to an ever-expanding client base, OutSystems is hiring a Senior Customer Success Manager to ensure the most strategic customers are realising the full value from OutSystems products and solutions across their entire global enterprises.

OutSystems is a leading AI Development Platform built for the enterprise. Global organizations trust OutSystems to rapidly build mission-critical apps and agents, modernize legacy processes with agentic systems, and govern their entire AI portfolio across complex regulatory environments, all on one unified platform.

As the future becomes agentic, our customers need us now more than ever. While AI has opened the door to extraordinary possibilities, most large organizations find themselves stuck on one side of the "enterprise gap" because AI by itself doesn't solve their complex use cases and business challenges. OutSystems bridges the "enterprise gap" by combining the speed of generative AI with a deterministic, enterprise-grade framework. We provide the tools for teams of any size to deliver high-quality, reliable AI solutions that drive real business impact.

We are looking for passionate, talented, and motivated people to join us as we empower organizations to build, deploy, and scale the next generation of enterprise software. Our mission is broader: we are the platform enterprise leaders trust to evolve their entire business, accelerating innovation through secure, governed human-AI collaboration.

What You Will Do:

• Responsible for managing high touch accounts helping increase product adoption and expansions.
• Onboard new customers.
• Educate the customer on OutSystems’ best practices, resources and training materials.
• Maintain communication with your customers to ensure success in their development and identify bottlenecks early.
• Be a key player of a growing global Customer Success team managing a large customer base and important initiatives.
• Provide business and product knowledge and develop/execute effective success plans to drive customer outcomes.
• Educate customers on how existing and new product features/functionality will contribute to the growth of their business.
• Work cross-functionally with multiple OutSystems teams to manage escalations, remove blockers and ensure customers can adopt and maximise utilisation of our platform.
• Be an advocate for your customers - identifying and quantifying the key factors for Customer Success and then communicating them effectively to drive the solutions provided by OutSystems.
• Bring intelligent and relevant product feedback and recommendations from customers back to the Product Management team.
• Gather insights and data regarding consumption, trends and risk factors.
• Be innovative and make an impact: on your customers, on your team, and on the company.
• Manage a large customer base efficiently and effectively.
• Increasing executive ability into your customer base, broaden contacts and build champions.

Qualifications:

• Bachelor’s Degree (or equivalent) or higher.
• 5+ years experience in a customer facing services roles such as Technical Account Management, Customer Success Management, Solution Engineering/Architecture, or Professional Services.
• Proven ability to multi-task and adapt to constant change.
• Ability to gather and analyse data and apply to your account management strategies.
• Proven ability to consistently deliver projects, drive successful technical programs, and manage technical accounts.
• Experience working with a technical customer base and/or corporate IT projects and processes.
• Proven ability to influence people internally and externally to drive outcomes.
• A highly qualitative approach to understanding, measuring, and forecasting Customer behaviour and revenue.
• The ability to work with distributed teams, across geos and cultures.
• Detail oriented and well organised. Able to work with minimal supervision and very effective at managing time.
• SFDC/Gainsight experience preferable.

Our culture is built on our core values of Trust, Customer Success, Innovation, and Alignment. We operate as one global OutSystems team, taking ownership to pursue our vision of being the AI platform enterprise leaders trust to build, secure, and evolve their most critical applications and systems.

OutSystems nurtures an inclusive culture where talented individuals from all backgrounds are empowered to learn, experiment and make an impact. We believe that driving our next phase of growth requires the radical creativity that only comes from diverse perspectives.