Senior Customer Success Manager in London

For more information, please read our job description, low-code style:

As the #1 low-code application development platform, OutSystems provides customers with everything they need to build apps incredibly fast. We are looking for Customer Success Managers, AKA Bridge Builders, to ensure our customers are realizing the full value from OutSystems products and solutions across their entire global enterprises.

Due to our exceptional growth, we are looking for key players in our growing global Customer Success team. If you have an affinity for technology, a passion for making your customers successful, and natural talent for building great relationships, then this could be the role for you.

Here’s what a successful Customer Success Manager at OutSystems looks like:

• Manages a list of our strategic customers and important initiatives.
• Provides customers with business, technical, and product knowledge.
• Develops/executes effective success plans to drive customer outcomes.
• Educates customers on how existing and new product features/functionality will contribute to the growth of their business.
• Works closely with CS leadership to define and execute best practices for account management.
• Assists others at OutSystems as they support the customers in their digitalization journey.
• Works closely with Account Executives and Customer Success Engineers to identify and nurture customer renewal and growth opportunities to closure.
• Acts as the Voice of the Customer. Identifies and quantifies the key factors for customer success and then communicates them effectively to drive the solutions provided by OutSystems.
• Brings intelligent and relevant product feedback and recommendations from customers back to the Product Management team.
• Travels as needed to meet with Customers in person.
• Develops a plan to increase the penetration at your Customers that provides for increased OutSystems executive visibility.
• Innovates to make an impact: on your customers, your team, and the company.

Must Have:

• 5+ years' experience in a customer facing role
• Experience in a Technical Account Management, Customer Success Management, Solution Engineering/Architecture, or Professional Services role
• Experience with large enterprise customers in a SaaS revenue model
• Track record of consistently delivering projects, driving successful technical programs, and managing technical accounts
• Experience working with a technical customer base and corporate IT projects and processes
• Proven ability to lead people internally and externally to drive outcomes
• A highly quantitative approach to understanding, measuring, and forecasting customer behavior and revenue
• Ability to work across geographies and cultures
• Bachelor's Degree (or equivalent) or higher

Even Better:

• Intellectual curiosity
• Sense of humor

How you will be measured:

• Retaining and growing revenue within the existing customer base
• Increasing executive visibility into your customer base
• Increasing customer health scores and NPS
• Creating OutSystems advocates in your customer base

OutSystems enables enterprise teams to build AI-powered applications and agents that reduce manual work, streamline internal operations, and accelerate impact. A proven low-code foundation combined with agentic AI and AI app generation capabilities empowers teams to move up to 10x faster with the assurance of security, scalability, and governance built in.

We are looking for passionate, talented, and motivated people to join us in helping our customers build, deploy, and scale apps and agents—fast, helping them accelerate innovation while enabling secure, governed human-AI collaboration.

OutSystems is a truly global company, with more than 850,000 developer community members, 1,700 employees, more than 500 partners, and thousands of active customers in over 75 countries and across 21 industries. Founded in 2001, OutSystems has offices in the United States, United Kingdom, the Netherlands, Portugal, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, India, and Singapore, and of course has a thriving, worldwide community of remote employees.

Amongst our customers are some of the world’s most recognizable brands across diverse industries—brands like Toyota, Heineken, Bosch, KeyBank, and UCLA. These customers are the reason we have a 4.6 star rating on G2. Their success is ours, and their stories demonstrate tangible ROI and transformational impact.

Working at OutSystems: Our goal is to ensure that OutSystems is a place for bright, happy, and motivated people who share a common purpose and take pride in doing excellent work to pursue our vision of providing the AI-powered low-code development platform enterprise leaders trust to build, secure, and evolve their business applications, agents, and core systems. Our culture is focused on our core values of trust, customer success, innovation, and alignment. Our team members operate with transparency, integrity, and accountability, define success through the lens of the outcomes we deliver for our customers, push the boundaries with excellence, and work together toward our shared vision to deliver on what matters most.

OutSystems nurtures an inclusive culture of diversity, where everyone feels empowered to be their authentic self and perform at their best. A company that embraces the creativity and innovation that comes through diverse perspectives. We are committed to creating a team that reflects society through inclusive programs and initiatives and are proud to be an equal opportunity employer.