Migration Support Technician - 450384

• SC clearance
• Migration Support Technician
• Contract

Job Title: Migration Support TechnicianLocation: Glasgow G2 Client: Defence IndustryLength of contract: 2– 4 weeks support on projectPay: £25.15 per hour- UmbrellaClearance Requirements:

• Must have an active SC Clearance or be willing to undergo SC Clearance.
• Must hold a valid UK passport and be a British Citizen (without dual nationality).

Role Overview:We are seeking reliable and detail-oriented Migration Support Technicians to assist with a large-scale device refresh project. The role involves setting up refresh clinics, handling device handovers, updating systems, and supporting end users during device migration.Key Responsibilities:

• Assist in setting up and maintaining the Refresh Clinic at designated sites.
• Move devices as instructed by the Contractor Engineer and Site Manager from onsite storage to the Refresh Clinic.
• Login to systems as directed, using devices provided.
• Refresh laptops by collecting existing devices from users and handing over new devices, strictly following the migration schedule and project processes.
• Ensure accurate handover and collection of devices per the migration schedule.
• Update workflow management systems correctly at all relevant steps.
• Promptly report any issues during the migration process to the Contractor Engineer and Site Manager.
• Escalate unresolved issues to onsite Post Migration Support Engineers.
• Conduct manual daily stock checks and report findings.
• Package collected devices according to the device Designation Rules, clearly marking items for disposal or refurbishment.
• Securely move all devices and equipment back into onsite storage at the end of each day.

Skills & Experience Required:

• Previous experience supporting device refresh/migration projects (desirable but not essential).
• Comfortable handling hardware and working within structured processes.
• Strong attention to detail and record-keeping skills.
• Good communication skills to liaise with engineers, managers, and end-users.
• Ability to work independently under instruction and as part of a team.
• Physically capable of moving and handling IT equipment.

Other Requirements:

• Must adhere strictly to security and confidentiality requirements on all sites.
• Willingness to work occasional extended hours to meet project deadlines.