At a Glance
- Tasks: Lead and develop a team of Claims Handlers in the motor insurance sector.
- Company: Join a leading insurance organisation with a focus on customer satisfaction.
- Benefits: Competitive salary, hybrid working after 6 months, and comprehensive benefits.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact by driving team performance and improving customer outcomes.
- Qualifications: Experience in motor insurance claims and strong leadership skills required.
The predicted salary is between 33040 - 41300 £ per year.
Motor Claims Team Leader 12 Month Fixed-Term Contract Location: Longbenton Salary: £33,040 - £41,300 DOE + Benefits
Hours: Monday to Friday, 09:00 - 17:00 - 36 Hours Per Week - Hybrid after 6 month initial period (2 days in the office per week)
Outsource UK are recruiting Outsource UK is recruiting on behalf of a leading insurance organisation for an experienced Claims Team Leader to join their Customer Settlement team on a 12-month fixed-term contract.
The Role As Claims Team Leader, you will be responsible for leading and developing a team of Claims Handlers, ensuring claims are managed effectively, fairly, and in line with regulatory and business requirements.
Key responsibilities include
- Leading and managing a team to ensure claims are handled in line with policy cover, legal liability, regulatory requirements, and industry best practice.
- Driving team performance to achieve operational, financial, and customer service objectives.
- Coaching, mentoring, and developing team members through regular one-to-ones, performance reviews, and development plans.
- Managing recruitment, performance management, absence management, disciplinary, and grievance processes.
- Maintaining strong technical knowledge across the team to ensure fair and accurate claim settlements.
- Providing guidance and support to team members on technical claim queries and escalations.
- Conducting quality audits and providing constructive feedback to improve performance and customer outcomes.
- Managing escalated complaints and customer queries, identifying effective and fair resolutions.
- Producing accurate management information and performance reports.
- Identifying trends, risks, and opportunities for continuous improvement.
- Working collaboratively with a range of internal stakeholders including underwriting, fraud, intelligence, and product teams.
- Ensuring compliance with all relevant regulatory, governance, and data protection requirements.
Essential Experience
- Previous experience within the motor insurance claims sector.
- Strong understanding of insurance principles, including indemnity and subrogation.
- Sound knowledge of vehicle damage claims, liability, relevant case law, industry protocols, and the Road Traffic Act.
- Proven experience leading, motivating, and developing teams within a claims environment.
- Experience managing employee performance, recruitment, talent development, absence, disciplinary, and grievance matters.
- Ability to balance customer outcomes, commercial considerations, and regulatory requirements.
- Excellent communication, coaching, influencing, and negotiation skills.
- Strong decision-making abilities and sound judgement.
- A results-driven approach with the resilience to perform in a fast-paced environment.
- Proficiency in Microsoft Excel, Power Point, and Word, with the ability to work across multiple systems simultaneously.
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Motor Claims Team Leader employer: Outsource UK
Outsource UK is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration among its engineering teams. With a strong focus on employee growth, the company provides ample opportunities for professional development and advancement, alongside competitive salaries and attractive benefits. Located in a vibrant area, employees enjoy a supportive environment that values their contributions and encourages a healthy work-life balance.
