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- Tasks: Deliver engaging training in Customer Service and Digital Skills to diverse learners.
- Company: Join a dynamic team focused on empowering individuals through education and training.
- Benefits: Enjoy flexible working hours and competitive pay, with opportunities for extension.
- Why this job: Make a real impact by helping others advance their careers in a supportive environment.
- Qualifications: Must have relevant industry experience and a Level 3 Award in Education and Training.
- Other info: Home-based role with some travel; ideal for those passionate about teaching and learning.
Skills Trainer – Customer Service / Contact Centre
Location: Home-based (with some travel required. Sites are North West, West Midlands, Northern Ireland and Cardiff)
Hourly Rate: £20-£25 per hour Umbrella – Inside IR35
Duration: 1-3 months with the possibility of extension
Working Arrangements: Working hours are typically Monday to Friday 9am to 5pm, some flexibility from the candidate may be required
Start Date: September 2025
You will deliver engaging, high-quality training in Customer Service, Digital Skills, and Employability. Your learners may be unemployed, employed, or on apprenticeship programmes-and your lessons will help them take the next step in their careers.
What you\’ll do:
- Deliver adult skills programmes through a blended approach (online and face-to-face)
- Provide learner-focused support tailored to individual needs and learning styles
- Design, develop, and adapt course materials
- Work collaboratively with coaches, data, quality teams, and partners
- Track learner progress and contribute to regulatory reporting (Ofsted, funding bodies, etc.)
- Embed English and maths skills across the curriculum
- Contribute to quality assurance, learner feedback, and curriculum development
- Uphold safeguarding, wellbeing, and equality standards across all aspects of delivery
Skills
Essential:
- Relevant industry experience in Customer Service or training
- Minimum Level 3 Award in Education and Training (or equivalent)
- Experience delivering training both online and in person
- Experience designing customer service training for adults (e.g. contact centres)
- Strong admin, time management, and communication skills
- A proactive, quality-driven mindset and a passion for helping learners thrive
- Experience working in a regulated education environment (e.g., Ofsted, awarding bodies) is an advantage
- Studied at Level 4 or above is an advantage
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Customer Service Trainer. Job in Newcastle upon Tyne Education & Training Jobs employer: Outsource UK
Contact Detail:
Outsource UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Trainer. Job in Newcastle upon Tyne Education & Training Jobs
✨Tip Number 1
Familiarise yourself with the latest trends in customer service training. This will not only help you understand what employers are looking for but also allow you to showcase your knowledge during interviews.
✨Tip Number 2
Network with professionals in the education and training sector, especially those who focus on customer service. Attend relevant workshops or webinars to make connections that could lead to job opportunities.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully delivered training in customer service. Highlight any innovative methods you've used to engage learners and improve their skills.
✨Tip Number 4
Research StudySmarter's approach to training and education. Understanding our values and methodologies will help you align your answers during interviews and demonstrate your enthusiasm for joining our team.
We think you need these skills to ace Customer Service Trainer. Job in Newcastle upon Tyne Education & Training Jobs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and training. Use specific examples that demonstrate your ability to deliver engaging training sessions and support learners effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for education and training. Mention your experience with adult learners and how you can adapt your teaching methods to meet diverse needs.
Highlight Relevant Qualifications: Clearly state your qualifications, especially the Level 3 Award in Education and Training or equivalent. If you have studied at Level 4 or above, make sure to include this as it is an advantage.
Showcase Your Skills: Emphasise your strong admin, time management, and communication skills in your application. Provide examples of how you've successfully managed training programmes and tracked learner progress in previous roles.
How to prepare for a job interview at Outsource UK
✨Showcase Your Training Experience
Make sure to highlight your relevant experience in delivering training, especially in customer service. Be prepared to discuss specific examples of how you've engaged learners and adapted your teaching methods to suit different learning styles.
✨Demonstrate Your Passion for Education
Express your enthusiasm for helping learners succeed. Share stories that illustrate your commitment to quality education and how you've positively impacted your students' careers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle various training situations. Think of scenarios where you had to adapt your training approach or support a learner with unique needs.
✨Familiarise Yourself with Regulatory Standards
Since the role involves working within a regulated environment, brush up on relevant standards such as Ofsted requirements. Being knowledgeable about these can demonstrate your readiness to uphold quality assurance and compliance.
