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- Tasks: Deliver engaging training in Customer Service and Digital Skills to diverse learners.
- Company: Join a dynamic team focused on empowering individuals through education and training.
- Benefits: Enjoy flexible working hours and the opportunity for remote work with travel.
- Why this job: Make a real impact by helping others advance their careers in a supportive environment.
- Qualifications: Must have relevant industry experience and a Level 3 Award in Education and Training.
- Other info: Potential for contract extension after initial 1-3 months.
Skills Trainer – Customer Service / Contact Centre
Location: Home-based (with some travel required. Sites are North West, West Midlands, Northern Ireland and Cardiff)
Hourly Rate: £20-£25 per hour Umbrella – Inside IR35
Duration: 1-3 months with the possibility of extension
Working Arrangements: Working hours are typically Monday to Friday 9am to 5pm, some flexibility from the candidate may be required
Start Date: September 2025
You will deliver engaging, high-quality training in Customer Service, Digital Skills, and Employability. Your learners may be unemployed, employed, or on apprenticeship programmes-and your lessons will help them take the next step in their careers.
What you\’ll do:
- Deliver adult skills programmes through a blended approach (online and face-to-face)
- Provide learner-focused support tailored to individual needs and learning styles
- Design, develop, and adapt course materials
- Work collaboratively with coaches, data, quality teams, and partners
- Track learner progress and contribute to regulatory reporting (Ofsted, funding bodies, etc.)
- Embed English and maths skills across the curriculum
- Contribute to quality assurance, learner feedback, and curriculum development
- Uphold safeguarding, wellbeing, and equality standards across all aspects of delivery
Skills
Essential:
- Relevant industry experience in Customer Service or training
- Minimum Level 3 Award in Education and Training (or equivalent)
- Experience delivering training both online and in person
- Experience designing customer service training for adults (e.g. contact centres)
- Strong admin, time management, and communication skills
- A proactive, quality-driven mindset and a passion for helping learners thrive
- Experience working in a regulated education environment (e.g., Ofsted, awarding bodies) is an advantage
- Studied at Level 4 or above is an advantage
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Customer Service Trainer. Job in Leeds Education & Training Jobs employer: Outsource UK
Contact Detail:
Outsource UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Trainer. Job in Leeds Education & Training Jobs
✨Tip Number 1
Familiarise yourself with the latest trends in customer service training. This will not only help you understand what employers like us at StudySmarter are looking for but also allow you to showcase your knowledge during interviews.
✨Tip Number 2
Network with professionals in the education and training sector. Attend relevant workshops or webinars to connect with others who may provide insights or even referrals for the Customer Service Trainer role.
✨Tip Number 3
Prepare to discuss your experience with blended learning approaches. Be ready to share specific examples of how you've successfully delivered training both online and face-to-face, as this is a key aspect of the role.
✨Tip Number 4
Showcase your passion for helping learners thrive by preparing anecdotes that highlight your commitment to learner success. This will resonate well with us and demonstrate that you're a great fit for our team.
We think you need these skills to ace Customer Service Trainer. Job in Leeds Education & Training Jobs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and training. Emphasise any specific achievements or projects that demonstrate your ability to deliver engaging training sessions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for education and training. Mention your experience with adult learners and how you can adapt your teaching methods to meet diverse needs.
Highlight Relevant Qualifications: Clearly state your Level 3 Award in Education and Training or equivalent qualifications. If you have studied at Level 4 or above, make sure to include this information prominently.
Showcase Your Skills: In your application, provide examples of your strong admin, time management, and communication skills. Discuss how these skills have helped you in previous roles, particularly in regulated education environments.
How to prepare for a job interview at Outsource UK
✨Showcase Your Training Experience
Make sure to highlight your relevant experience in delivering training, especially in customer service. Be prepared to discuss specific examples of how you've engaged learners and adapted your teaching methods to suit different learning styles.
✨Demonstrate Your Passion for Education
Express your enthusiasm for helping learners thrive. Share stories that illustrate your commitment to education and how you’ve positively impacted your students' careers, particularly in customer service roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle various training scenarios. Think about challenges you've faced in previous roles and how you overcame them, especially in a regulated environment.
✨Familiarise Yourself with Quality Standards
Since the role involves contributing to quality assurance and regulatory reporting, brush up on Ofsted standards and other relevant regulations. Being knowledgeable about these will show your preparedness and understanding of the educational landscape.
