Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver engaging training in Customer Service and Digital Skills to diverse learners.
- Company: Join a dynamic team focused on empowering individuals through quality education.
- Benefits: Enjoy flexible working hours and competitive pay, with opportunities for travel.
- Why this job: Make a real impact by helping others advance their careers in a supportive environment.
- Qualifications: Must have relevant experience in Customer Service and a Level 3 Award in Education and Training.
- Other info: Home-based role with some travel; potential for extension beyond initial contract.
Skills Trainer – Customer Service / Contact Centre
Location: Home-based (with some travel required. Sites are North West, West Midlands, Northern Ireland and Cardiff)
Hourly Rate: £20-£25 per hour Umbrella – Inside IR35
Duration: 1-3 months with the possibility of extension
Working Arrangements: Working hours are typically Monday to Friday 9am to 5pm, some flexibility from the candidate may be required
Start Date: September 2025
You will deliver engaging, high-quality training in Customer Service, Digital Skills, and Employability. Your learners may be unemployed, employed, or on apprenticeship programmes-and your lessons will help them take the next step in their careers.
What you\’ll do:
- Deliver adult skills programmes through a blended approach (online and face-to-face)
- Provide learner-focused support tailored to individual needs and learning styles
- Design, develop, and adapt course materials
- Work collaboratively with coaches, data, quality teams, and partners
- Track learner progress and contribute to regulatory reporting (Ofsted, funding bodies, etc.)
- Embed English and maths skills across the curriculum
- Contribute to quality assurance, learner feedback, and curriculum development
- Uphold safeguarding, wellbeing, and equality standards across all aspects of delivery
Skills
Essential:
- Relevant industry experience in Customer Service or training
- Minimum Level 3 Award in Education and Training (or equivalent)
- Experience delivering training both online and in person
- Experience designing customer service training for adults (e.g. contact centres)
- Strong admin, time management, and communication skills
- A proactive, quality-driven mindset and a passion for helping learners thrive
- Experience working in a regulated education environment (e.g., Ofsted, awarding bodies) is an advantage
- Studied at Level 4 or above is an advantage
#J-18808-Ljbffr
Customer Service Trainer employer: Outsource UK
Contact Detail:
Outsource UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Trainer
✨Tip Number 1
Familiarise yourself with the latest trends in customer service training. This will not only help you understand what employers are looking for but also allow you to showcase your knowledge during interviews.
✨Tip Number 2
Network with professionals in the education and training sector, especially those who focus on customer service. Attend relevant workshops or webinars to make connections that could lead to job opportunities.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully delivered training in customer service. Highlight any innovative methods you've used to engage learners, as this will demonstrate your capability and creativity.
✨Tip Number 4
Research StudySmarter's approach to training and development. Understanding our values and methodologies will help you align your answers during interviews and show that you're a great fit for our team.
We think you need these skills to ace Customer Service Trainer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and training. Emphasise any specific roles where you delivered training or developed course materials, as this is crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for training and helping learners succeed. Mention your experience with adult education and how you can contribute to the company's goals.
Highlight Relevant Qualifications: Clearly state your Level 3 Award in Education and Training or equivalent qualifications. If you have studied at Level 4 or above, make sure to include that as well, as it adds value to your application.
Showcase Your Skills: In your application, provide examples of your strong admin, time management, and communication skills. Discuss how you've successfully adapted training materials to meet diverse learner needs.
How to prepare for a job interview at Outsource UK
✨Showcase Your Training Experience
Make sure to highlight your relevant experience in delivering training, especially in customer service. Prepare specific examples of how you've successfully engaged learners and adapted your teaching methods to suit different learning styles.
✨Demonstrate Your Passion for Learner Success
Express your enthusiasm for helping learners thrive. Share stories that illustrate your commitment to supporting individuals in their career journeys, particularly those who may be unemployed or on apprenticeship programmes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life training scenarios. Think about how you would design a course or adapt materials for diverse learners, and be ready to discuss your approach to tracking learner progress and ensuring quality.
✨Familiarise Yourself with Regulatory Standards
Since the role involves working within a regulated education environment, brush up on relevant standards such as Ofsted requirements. Being knowledgeable about these regulations will demonstrate your professionalism and readiness for the role.
