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- Tasks: Deliver engaging training in Customer Service and Digital Skills to diverse learners.
- Company: Join a dynamic team focused on empowering individuals through quality education.
- Benefits: Enjoy flexible working hours and competitive pay, with opportunities for travel.
- Why this job: Make a real impact by helping others advance their careers in a supportive environment.
- Qualifications: Must have relevant experience in Customer Service and a Level 3 Award in Education and Training.
- Other info: Home-based role with some travel; ideal for those passionate about teaching and learning.
Skills Trainer – Customer Service / Contact Centre
Location: Home-based (with some travel required. Sites are North West, West Midlands, Northern Ireland and Cardiff)
Hourly Rate: £20-£25 per hour Umbrella – Inside IR35
Duration: 1-3 months with the possibility of extension
Working Arrangements: Working hours are typically Monday to Friday 9am to 5pm, some flexibility from the candidate may be required
Start Date: September 2025
You will deliver engaging, high-quality training in Customer Service, Digital Skills, and Employability. Your learners may be unemployed, employed, or on apprenticeship programmes-and your lessons will help them take the next step in their careers.
What you\’ll do:
- Deliver adult skills programmes through a blended approach (online and face-to-face)
- Provide learner-focused support tailored to individual needs and learning styles
- Design, develop, and adapt course materials
- Work collaboratively with coaches, data, quality teams, and partners
- Track learner progress and contribute to regulatory reporting (Ofsted, funding bodies, etc.)
- Embed English and maths skills across the curriculum
- Contribute to quality assurance, learner feedback, and curriculum development
- Uphold safeguarding, wellbeing, and equality standards across all aspects of delivery
Skills
Essential:
- Relevant industry experience in Customer Service or training
- Minimum Level 3 Award in Education and Training (or equivalent)
- Experience delivering training both online and in person
- Experience designing customer service training for adults (e.g. contact centres)
- Strong admin, time management, and communication skills
- A proactive, quality-driven mindset and a passion for helping learners thrive
- Experience working in a regulated education environment (e.g., Ofsted, awarding bodies) is an advantage
- Studied at Level 4 or above is an advantage
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Customer Service Trainer employer: Outsource UK
Contact Detail:
Outsource UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Trainer
✨Tip Number 1
Familiarise yourself with the latest trends in customer service training. This will not only help you understand what employers are looking for but also allow you to discuss relevant topics during interviews, showcasing your knowledge and enthusiasm for the role.
✨Tip Number 2
Network with professionals in the education and training sector. Attend workshops or webinars related to customer service training, as this can provide valuable insights and connections that may lead to job opportunities.
✨Tip Number 3
Prepare to demonstrate your training delivery skills. Consider creating a short presentation or mock training session that highlights your ability to engage learners and adapt to different learning styles, which is crucial for this role.
✨Tip Number 4
Research StudySmarter's approach to training and development. Understanding our values and methodologies will enable you to align your application and interview responses with what we prioritise in our training programmes.
We think you need these skills to ace Customer Service Trainer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and training. Emphasise any specific roles where you delivered training or developed course materials, as this will resonate with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for training and helping learners succeed. Mention your experience with adult education and how you can contribute to the company's goals in delivering high-quality training.
Highlight Relevant Qualifications: Clearly state your Level 3 Award in Education and Training or equivalent qualifications in your application. If you have studied at Level 4 or above, make sure to include this information as it is an advantage.
Showcase Your Skills: In your application, provide examples of your strong admin, time management, and communication skills. Discuss how you've successfully adapted training materials to meet diverse learner needs, as this is crucial for the role.
How to prepare for a job interview at Outsource UK
✨Showcase Your Training Experience
Make sure to highlight your relevant experience in delivering training, especially in customer service. Be prepared to discuss specific examples of how you've engaged learners and adapted your teaching methods to suit different learning styles.
✨Demonstrate Your Passion for Learner Success
Express your enthusiasm for helping learners thrive. Share stories that illustrate your commitment to supporting individuals in their career journeys, whether they are unemployed or on apprenticeship programmes.
✨Prepare for Questions on Curriculum Development
Expect questions about your experience in designing and developing course materials. Be ready to discuss how you incorporate English and maths skills into your training and how you ensure quality assurance in your delivery.
✨Familiarise Yourself with Regulatory Standards
Since the role involves working within a regulated education environment, brush up on your knowledge of Ofsted and other funding bodies. Being able to speak confidently about compliance and quality standards will impress your interviewers.
