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- Tasks: Deliver engaging training in Customer Service and Digital Skills to diverse learners.
- Company: Join a dynamic team focused on empowering individuals through education and skills development.
- Benefits: Enjoy flexible working hours and the opportunity to work from home with travel perks.
- Why this job: Make a real impact by helping others advance their careers while developing your own skills.
- Qualifications: Must have relevant industry experience and a Level 3 Award in Education and Training.
- Other info: This role offers a chance to work in a regulated education environment with potential for extension.
Skills Trainer – Customer Service / Contact Centre
Location: Home-based (with some travel required. Sites are North West, West Midlands, Northern Ireland and Cardiff)
Hourly Rate: £20-£25 per hour Umbrella – Inside IR35
Duration: 1-3 months with the possibility of extension
Working Arrangements: Working hours are typically Monday to Friday 9am to 5pm, some flexibility from the candidate may be required
Start Date: September 2025
You will deliver engaging, high-quality training in Customer Service, Digital Skills, and Employability. Your learners may be unemployed, employed, or on apprenticeship programmes-and your lessons will help them take the next step in their careers.
What you\’ll do:
- Deliver adult skills programmes through a blended approach (online and face-to-face)
- Provide learner-focused support tailored to individual needs and learning styles
- Design, develop, and adapt course materials
- Work collaboratively with coaches, data, quality teams, and partners
- Track learner progress and contribute to regulatory reporting (Ofsted, funding bodies, etc.)
- Embed English and maths skills across the curriculum
- Contribute to quality assurance, learner feedback, and curriculum development
- Uphold safeguarding, wellbeing, and equality standards across all aspects of delivery
Skills
Essential:
- Relevant industry experience in Customer Service or training
- Minimum Level 3 Award in Education and Training (or equivalent)
- Experience delivering training both online and in person
- Experience designing customer service training for adults (e.g. contact centres)
- Strong admin, time management, and communication skills
- A proactive, quality-driven mindset and a passion for helping learners thrive
- Experience working in a regulated education environment (e.g., Ofsted, awarding bodies) is an advantage
- Studied at Level 4 or above is an advantage
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Customer Service Trainer employer: Outsource UK
Contact Detail:
Outsource UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Trainer
✨Tip Number 1
Familiarise yourself with the latest trends in customer service training. This will not only help you understand what employers are looking for but also allow you to discuss relevant topics during interviews, showcasing your knowledge and enthusiasm for the role.
✨Tip Number 2
Network with professionals in the education and training sector, especially those who focus on customer service. Attend webinars or local meetups to build connections that could lead to referrals or insider information about the role.
✨Tip Number 3
Prepare to demonstrate your training delivery skills through mock sessions or by sharing past experiences. Being able to showcase your ability to engage learners effectively can set you apart from other candidates.
✨Tip Number 4
Research StudySmarter's approach to training and their values. Tailoring your discussions around how your philosophy aligns with ours can make a strong impression during any interviews or informal chats.
We think you need these skills to ace Customer Service Trainer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and training. Emphasise any specific achievements or projects that demonstrate your ability to deliver engaging training sessions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for teaching and your understanding of the needs of adult learners. Mention your experience with blended learning approaches and how you can adapt materials to suit different learning styles.
Highlight Relevant Qualifications: Clearly state your Level 3 Award in Education and Training or equivalent qualifications. If you have studied at Level 4 or above, make sure to include this information as it is advantageous for the role.
Showcase Your Communication Skills: In your application, provide examples of how you've effectively communicated with learners in the past. This could include instances where you've adapted your communication style to meet individual needs or provided feedback that helped learners improve.
How to prepare for a job interview at Outsource UK
✨Showcase Your Training Experience
Make sure to highlight your previous experience in delivering training, especially in customer service. Be prepared to discuss specific examples of how you've engaged learners and adapted your teaching methods to suit different learning styles.
✨Demonstrate Your Passion for Learner Success
Express your enthusiasm for helping learners thrive. Share stories that illustrate your commitment to supporting individuals in their career journeys, particularly those who may be unemployed or on apprenticeship programmes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life training scenarios. Think about how you would approach challenges such as engaging a disinterested learner or adapting materials for diverse groups, and be ready to share your strategies.
✨Familiarise Yourself with Regulatory Standards
Since the role involves working within a regulated education environment, brush up on relevant standards like Ofsted requirements. Being knowledgeable about these can demonstrate your readiness to contribute to quality assurance and compliance.
