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- Tasks: Provide first-line IT support and troubleshoot technical issues for Windows 11 deployment.
- Company: Join a secure government environment focused on seamless service delivery.
- Benefits: Earn £16.35 per hour with potential for remote work and flexible hours.
- Why this job: Gain valuable experience in IT support while working within a reputable government setting.
- Qualifications: Previous IT support experience and strong troubleshooting skills are essential.
- Other info: Active SC clearance is required for this role.
Duration: 4-Month Contract
Location: MK19 - Milton Keynes
Pay Rate: £16.35 per hour (Umbrella)
Job Overview: We are seeking a First Line Analyst to support the deployment of Windows 11 within a secure government environment. The successful candidate will provide first-line IT support, troubleshoot technical issues, and ensure seamless service delivery via telephony and chat channels.
Key Responsibilities:
- Provide first-line IT support to users, resolving issues efficiently and professionally.
- Assist with the deployment and configuration of Windows 11.
- Troubleshoot and fix hardware and software issues.
- Utilize ServiceNow for incident logging and resolution tracking (preferred but not essential).
- Respond to queries via telephony and chat channels, ensuring a high level of customer service.
- Work within government security protocols, adhering to best practices and compliance requirements.
Essential Skills & Experience:
- Previous experience in a service desk or IT support role.
- Strong troubleshooting and problem-solving skills.
- Familiarity with Windows operating systems, particularly Windows 11.
- Experience using ServiceNow (preferred but not essential).
- Ability to handle multiple communication channels, including telephony and chat.
- Excellent communication and customer service skills.
Security Clearance Requirement: Must hold active SC (Security Check) clearance.
How to Apply: If you meet the above criteria and are interested in this opportunity, please submit your CV to.
First Line Analyst employer: outsource uk ltd
Contact Detail:
outsource uk ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Analyst
✨Tip Number 1
Familiarise yourself with Windows 11 and its features. Since the role involves deploying and configuring this operating system, having hands-on experience or knowledge will give you an edge during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills. Be prepared to discuss specific examples of how you've resolved technical issues in the past, as this will demonstrate your problem-solving abilities to potential employers.
✨Tip Number 3
If you have experience with ServiceNow, be ready to talk about it. Even if it's not essential, showcasing your familiarity with incident logging and resolution tracking can set you apart from other candidates.
✨Tip Number 4
Highlight your communication skills. Since the role requires handling queries via telephony and chat, practice articulating your thoughts clearly and concisely, as this will be crucial in providing excellent customer service.
We think you need these skills to ace First Line Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and service desk roles. Emphasise your troubleshooting skills and familiarity with Windows operating systems, especially Windows 11.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your previous experience in similar roles and how you can contribute to the deployment of Windows 11 in a secure environment.
Highlight Communication Skills: Since the role involves responding to queries via telephony and chat, ensure you showcase your excellent communication and customer service skills in both your CV and cover letter.
Check Security Clearance: Confirm that you meet the security clearance requirement. If you hold active SC clearance, mention it prominently in your application to demonstrate your eligibility for the role.
How to prepare for a job interview at outsource uk ltd
✨Know Your Windows 11 Stuff
Make sure you're familiar with Windows 11 features and functionalities. Brush up on common troubleshooting steps for issues that users might face, as this will show your technical competence during the interview.
✨Demonstrate Customer Service Skills
Since the role involves providing first-line support, be prepared to discuss how you handle customer queries. Share examples of how you've resolved issues while maintaining a high level of customer satisfaction.
✨Familiarise Yourself with ServiceNow
Even though experience with ServiceNow isn't essential, having a basic understanding of how it works can give you an edge. Mention any similar tools you've used and express your willingness to learn quickly.
✨Understand Security Protocols
Given the nature of the role within a government environment, it's crucial to understand security protocols. Be ready to discuss how you would adhere to compliance requirements and best practices in your previous roles.
