IT Service Operations Manager – 24/7 Technology Operations Leeds £60,000 - £65,000 + 15% shift allowance, car allowance, bonus
We’re recruiting an IT Service Operations Managers to join a high-profile 24/7 technology operation in Leeds.
This is an on site role on a 4 on 4 off shift pattern (4 days, 4 off, 4 nights, 4 off, repeat)
This is a senior operational leadership role within a brand new IT Command Centre, responsible for real-time service stability, Major Incident Management, shift leadership, supplier performance and operational improvement.
You’ll need:
- Proven experience leading 24/7 IT Operations, NOC or Command Centre environments
- Strong Major Incident Management experience
- ITIL 4 knowledge
- Experience with ServiceNow or similar ITSM platforms
- Strong supplier and stakeholder management skills
- Experience with monitoring/observability tools
- Confidence making high-pressure operational decisions
Leeds – on-site 24/7 rotating shifts, including nights and weekends
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IT Service Operations Manager employer: Outsource UK Limited
Join a leading global engineering and manufacturing organisation in Peterborough, where you will thrive in a dynamic work culture that values innovation and collaboration. With a strong focus on employee growth, this company offers extensive training opportunities and the chance to work on diverse projects that make a real impact. Enjoy competitive pay, a supportive team environment, and the potential for long-term career advancement in a role that is both challenging and rewarding.
