Claims Handler - Settlements
Longbenton | Permanent
Salary: Starting from £28,000 + Annual Bonus & Excellent Benefits
Hours: Monday - Friday 8am - 5pm
Up to 6 weeks office based training then you will move onto hybrid once competent in the role
Outsource UK are recruiting on behalf of a leading organisation for a Claims Handler - Settlements to join their specialist Third Party Motor Claims team in Longbenton.
This is an excellent opportunity for an experienced claims professional who enjoys customer interaction, negotiation, and problem-solving. You'll play a key role in supporting non-fault third parties through the claims process, delivering outstanding customer service while ensuring claims are handled efficiently and cost-effectively.
Working Hour
The Role As a Claims Handler, you will proactively manage third-party motor claims from initial contact through to settlement. You'll build strong relationships with customers and stakeholders, negotiate outcomes, investigate claims, and help deliver positive customer experiences during what can often be challenging circumstances.
Key Responsibilities
- Proactively contact non-fault third parties and promote repair and mobility solutions.
- Build positive relationships with customers through effective communication and support.
- Negotiate with third-party representatives and suppliers to achieve fair and commercially beneficial outcomes.
- Manage claim progression, including ongoing repair and hire activity.
- Assess liability and identify opportunities for cost recovery.
- Identify and investigate potential fraudulent claims, escalating concerns where appropriate.
- Ensure claims are settled efficiently whilst maintaining high levels of customer service.
About you
- Previous claims handling experience within the insurance sector.
- Strong knowledge of motor claims and insurance principles, including indemnity and subrogation.
- Experience assessing liability and handling vehicle and property damage claims.
- Ability to manage a busy caseload independently and prioritise workloads effectively.
- Strong negotiation and stakeholder management skills.
- Excellent verbal and written communication skills.
- Strong investigative and problem-solving capabilities.
- Good IT skills and experience using claims management systems.
- Ability to handle challenging customer situations professionally and empathetically.
If you're an experienced claims professional looking to join a supportive team where you can make a genuine difference to customers whilst continuing to develop your insurance career, we'd love to hear from you.
Apply today through Outsource UK.
Inclusion Statement:
Outsource UK is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. You'll receive fair consideration for your application regardless of your race, religion or belief, gender, gender identity or expression, ***, sexual orientation, disability, marriage and civil partnership, pregnancy and maternity, or age.
We’re proud Corporate Members of the Hidden Disabilities Sunflower. If you need any adjustments at any stage - from application to interview or in your new role - please let us know. We’re here to support you every step of the way.
We believe diversity of thought and background makes us stronger, and we welcome applications from people of all backgrounds and life experiences.
Claims Handler in Newcastle upon Tyne employer: Outsource UK Careers
As a leading global engineering consultancy, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and collaboration. Our hybrid working model offers flexibility, allowing you to balance your professional and personal life while engaging in high-profile projects across various sectors. With excellent benefits and opportunities for career advancement, we are committed to supporting our team members in achieving their full potential in a rewarding and innovative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler in Newcastle upon Tyne
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Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
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Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Outsource UK Careers. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Outsource UK Careers
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Outsource UK Careers to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
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✨Know the Company Culture Inside Out
Understanding Outsource UK Careers's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
