Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly voice helping customers with their eye and hearing health queries.
- Company: Join OutsideClinic, the UK's top provider of home eye and hearing care for older people.
- Benefits: Earn £11.44 per hour with full-time hours and a chance to make a real difference.
- Why this job: Make a positive impact while developing your customer service skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others are key; previous customer service experience is a plus.
- Other info: This is an ongoing role, perfect for students looking for flexible work.
Location: Swindon
Contract length: Ongoing
Hourly rate: £11.44 per hour
Hours: Full time
Background
We are OutsideClinic - the UK's leading specialist provider of eye and hearing health care at home. Our mission is to improve the health, wellbeing and happiness of older people. We do this by providing extraordinary care through life-enhancing, life-changing clinical domiciliary services. We believe that clinically excellent eye and hearing health care should be accessible and affordable for all, especially for those who can't get to the high street unaided. Our Values are at the core of what we do. We believe in Clinical Excellence, making a Positive Impact, and we are passionate about continually improving in everything we do.
Job Summary
The role of Customer Service Advisor is critical in delivering exceptional customer service to our customers. In this role, you will be the first point of contact for our customers and will be responsible for resolving enquiries.
Principal Accountabilities
- Offer world-class customer service to our customers by taking ownership for and resolving all enquiries within the customer's first contact.
- Triaging issues with the customer on the phone and offering suitable remedial actions.
- Arranging and confirming appointments for customers to meet their needs and achieve an efficient means of working for our field-based clinical team.
- Contact customers to assess their satisfaction with our services; offer further assistance if necessary.
- Deal effectively with inbound calls and messages from our clinical field-based colleagues, helping to efficiently resolve issues.
- Engaging with and supporting the achievement of targets designed to deliver a prompt and efficient service to our customers and to grow our business.
- Identifying opportunities to book new appointments through interactions with existing customers.
- Contribute to our customer's experience by highlighting opportunities for continuous improvement.
About You
- Strong verbal and written communication skills with the ability to form a rapport with customers.
- Able to recognize and deliver consistently excellent customer service.
- Ability to multitask, using multiple systems alongside dealing with enquiries.
- Ability to produce solutions to problems and the drive to see them through.
- Able to exhibit a positive 'can-do' attitude and strive to achieve personal best performance.
- A flexible approach to change and to be adaptable to the needs of our customers.
- Good attention to detail.
- Competent when using IT applications such as CRM/customers information systems and Microsoft systems.
- Able to act professionally at all times.
- A background in a customer service role is desirable.
- Experience working within a healthcare setting is desirable.
Temporary Customer Services Advisor employer: OutsideClinic
Contact Detail:
OutsideClinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Customer Services Advisor
✨Tip Number 1
Familiarise yourself with the healthcare sector, especially in eye and hearing care. Understanding the specific needs of older customers can help you connect better during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This will prepare you for handling customer enquiries effectively and show potential employers that you can maintain a positive rapport with customers.
✨Tip Number 3
Highlight any previous experience in customer service, particularly in healthcare settings. Be ready to share specific examples of how you've resolved customer issues or improved their experience, as this will resonate well with our values.
✨Tip Number 4
Demonstrate your adaptability by discussing times when you've successfully managed multiple tasks or changes in a fast-paced environment. This will showcase your ability to thrive in a dynamic role like the Customer Service Advisor position.
We think you need these skills to ace Temporary Customer Services Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles where you've dealt with enquiries or resolved issues. Emphasise skills like communication, multitasking, and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the healthcare sector. Mention how your values align with those of OutsideClinic and provide examples of how you've delivered excellent service in the past.
Highlight Relevant Skills: In your application, specifically mention your strong verbal and written communication skills, ability to multitask, and experience with IT applications. These are key attributes for the Customer Service Advisor role.
Show Enthusiasm for the Role: Convey your enthusiasm for the position and the mission of OutsideClinic in your application. Explain why you want to work in this role and how you can contribute to improving the health and wellbeing of older people.
How to prepare for a job interview at OutsideClinic
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Be prepared to share specific examples of how you've resolved customer issues and provided excellent service, as this is crucial for the role.
✨Demonstrate Your Communication Abilities
Since strong verbal and written communication skills are essential, practice articulating your thoughts clearly. You might be asked to role-play a customer interaction, so be ready to engage effectively and empathetically.
✨Emphasise Problem-Solving Skills
Prepare to discuss situations where you've successfully identified problems and implemented solutions. This will show your potential employer that you can think on your feet and handle challenges efficiently.
✨Exhibit a Positive Attitude
A 'can-do' attitude is vital for this position. During the interview, convey your enthusiasm for helping others and your willingness to adapt to changing circumstances, as this aligns with the company's values.
