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For Companies At a Glance
- Tasks: Make outbound calls to help customers with their hearing needs and provide exceptional service.
- Company: Join OutsideClinic, the UK's leading provider of home eye and hearing health care.
- Benefits: Earn a competitive salary plus commission, with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your sales skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Dynamic work environment with a focus on compassion and customer satisfaction.
The predicted salary is between 23874 - 23874 £ per year.
Overview
Job Title: Audiology Outbound Customer Sales Advisor
Location: South Marston, Swindon
Contract: Permanent
Salary: £23,874.92 per annum pro rata + commission
Hours: Monday to Friday 37.5 hours per week – Requirement to work weekends on rota basis
Background
We are OutsideClinic – the UK\’s leading specialist provider of eye and hearing health care at home. Our mission is to improve the health, wellbeing and happiness of older people. We do this by providing extraordinary care through life enhancing and life changing clinical domiciliary services. We believe that clinically excellent eye and hearing health care should be accessible and affordable for all, especially for those who can\’t get to the high street unaided.
We are seeking an energetic, passionate, and highly motivated individual who is committed to helping people with their hearing needs. This individual will make outbound calls to both new and existing customers, maximising booking opportunities, while occasionally handling inbound calls. The ideal candidate will exhibit excellent communication skills, a customer-focused mindset, and a genuine desire to assist others. Success in this role requires enthusiasm, compassion, and the ability to thrive in a fast-paced and target driven environment. This position combines proactive outreach to potential customers with exceptional service and support for inbound enquiries.
Responsibilities
Outbound Sales:
- Multi-faceted outbound campaigns covering OutsideClinic existing and any future products
- Engage with new leads to initiate conversations, focusing on obtaining qualified private hearing tests, while identifying upselling opportunities where appropriate
- Calling customers to follow up on quotes left for OutsideClinic products
- Calling customers who are due a hearing test or follow up appointments
- Responsible for implementation of a range of ad-hoc campaigns
- Identify customer needs and propose suitable solutions
- Consistently achieve and exceed assigned targets and KPIs
- Maintain accurate and detailed records of calls and sales activities in the CRM system
- Proactively follow up on leads generated through marketing campaigns
Inbound Customer Support:
- Handle incoming calls from customers with a proactive approach to understanding their requirements
- Resolve customer concerns promptly and effectively, maintaining high levels of satisfaction and encouraging positive Trustpilot reviews
- Provide professional and courteous service to both new and existing customers via telephone and email
- Identify opportunities for lead generation during customer interactions
- Perform occasional administrative tasks as required
About you
You will have:
- Previous experience in a customer-focused or office-based role
- Confident in making outbound calls, with the ability to build rapport with customers
- Strong communication skills, with the ability to engage and influence others effectively
- Proficiency in basic IT systems, including customer databases, email, and Microsoft Office applications
- A proven ability to thrive in a target-driven environment
- Excellent organisational skills and attention to detail
- A positive and resilient approach, with the ability to handle rejection professionally
- Experience within a healthcare setting is desirable
In addition to the principal accountabilities listed above, you may be required to undertake other duties from time to time, ensuring compliance with company policies, procedures, NHS guidelines, and current legislation at all times.
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Outbound Customer Sales Advisor employer: OutsideClinic
Contact Detail:
OutsideClinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Customer Sales Advisor
✨Tip Number 1
Get to know the company! Research OutsideClinic and understand their mission. When you chat with them, show that you’re genuinely interested in improving the health and wellbeing of older people. It’ll make you stand out!
✨Tip Number 2
Practice your pitch! Since this role is all about making outbound calls, rehearse how you’d introduce yourself and engage customers. Keep it friendly and focused on how you can help them with their hearing needs.
✨Tip Number 3
Be ready for role-play scenarios! During interviews, they might want to see how you handle calls. Think about common customer concerns and how you’d address them. Show off your communication skills and empathy!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about the role. Plus, it shows you’re proactive, which is exactly what they’re looking for in an Outbound Customer Sales Advisor.
We think you need these skills to ace Outbound Customer Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Outbound Customer Sales Advisor role. Highlight any previous customer service or sales experience, and don’t forget to mention your ability to thrive in a target-driven environment!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for helping others and your enthusiasm for the role. Share specific examples of how you've successfully engaged with customers in the past.
Show Off Your Communication Skills: Since this role involves making outbound calls, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and make sure to convey your friendly and approachable personality.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at OutsideClinic
✨Know the Company Inside Out
Before your interview, take some time to research OutsideClinic. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Communication Skills
As an Outbound Customer Sales Advisor, communication is key. Practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've successfully engaged with customers in the past, especially in a sales context.
✨Demonstrate Your Customer-Focused Mindset
Be ready to discuss how you prioritise customer needs. Think of specific instances where you went above and beyond to assist a customer. This will highlight your passion for helping others, which is crucial for this role.
✨Prepare for Target-Driven Questions
Since this position involves meeting targets, be prepared to talk about your experience in a target-driven environment. Have examples ready that showcase how you achieved or exceeded goals in previous roles, and how you handle pressure and rejection.