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For Companies At a Glance
- Tasks: Lead and inspire teams to deliver exceptional domiciliary care and improve customer outcomes.
- Company: Join a passionate team at OutsideClinic, dedicated to making a difference in people's lives.
- Benefits: Competitive salary, company car, and opportunities for professional development.
- Why this job: Make a real impact on customer care while developing your leadership skills.
- Qualifications: Experience in customer care and strong leadership abilities are essential.
- Other info: Flexible travel required across the region and to the Head Office in Swindon.
The predicted salary is between 36000 - 48000 £ per year.
Role Overview
As a Regional Support Manager, you'll play a crucial role in enhancing the performance and development of our field-based teams, working in close collaboration with the other Regional Support Managers and reporting to our Head of Field Services. This leadership role is pivotal to ensuring our teams deliver exceptional domiciliary care and achieve both clinical and commercial excellence.
You'll work across your region and contribute to national initiatives, leading the team on a day-to-day basis, hands-on coaching, analysing performance data, and driving continuous improvement. As a role-model and key influencer, you'll inspire teams, elevate standards, and support the achievement of company goals.
Key Responsibilities
- Day-to-day line management of a team of Optometrists.
- Deliver in-person and virtual coaching/training to field-based teams, focusing on clinical and commercial performance to improve customer outcomes and experience.
- Foster professional, respectful, and supportive relationships, keeping customers and colleagues at the heart of everything we do.
- Provide constructive feedback, highlight areas for growth, and oversee personalised development plans to help staff achieve their full potential.
- Identify and maximise opportunities for customers to access our full range of products and services.
- Facilitate training sessions, both one-to-one and group-based, as required by Head of Field Services or central initiatives.
- Support the onboarding and probationary processes for new team members, ensuring a positive start to their journey with us.
Leadership and Collaboration
- Conduct regular review meetings to drive key performance indicators, including Customer Satisfaction, Commercial KPIs, Employee Engagement, and Retention.
- In this leadership role you will provide day-to-day team support and deputise for the Head of Field Services and other RSMs as needed.
- Build strong relationships within your region and across the wider Regional Support team, as well as with internal stakeholders, to foster collaboration and continuous improvement.
- Lead or contribute to projects at regional or national levels, driving a high-performing and innovative culture.
- Represent OutsideClinic at local and national events, championing our mission and values.
Performance and Data Insight
- Analyse performance data to identify trends, root causes, and opportunities for improvement.
- Develop and implement action plans based on insights to enhance team performance.
- Share findings and collaborate on group-level initiatives to address recurring themes and support the success of all field-based teams.
About You
Essential Skills and Experience
- Proven experience in customer care, particularly sales and aftercare.
- Strong ability to build and maintain influential, supportive relationships.
- A solid understanding of the Optical industry or other similar regulated industries, with expertise in clinical and sales best practices.
- Demonstrable leadership skills, with the ability to inspire and lead teams.
- Excellent feedback and coaching capabilities, translating insights into actionable improvements.
- Self-motivated and goal-oriented, with the ability to work independently and collaboratively.
- Outstanding organisational skills, capable of managing your workload and diary to meet objectives.
- Adaptable and resilient, able to respond effectively to changing priorities.
- Exceptional communication skills across multiple channels.
- Proficiency in analysing data to inform decisions and drive performance improvements.
- Have the flexibility to travel across this region as well as additional travel to other locations for CPD events, Cover, Training and Meetings.
- Be able to attend Head Office in Swindon at least once per month.
Desirable Qualifications
- Coaching qualifications.
- Leadership and Management certification (ILM Level 3 or above).
Why Join Us?
At OutsideClinic, we're dedicated to making a difference. In addition to supporting the wellbeing of our customers, we believe in nurturing and developing our colleagues. You'll be joining a passionate, forward-thinking team that's committed to delivering excellence while fostering a culture of collaboration and continuous improvement.
Additional Information
This role may involve other duties as required, aligned with company policies, procedures, NHS guidelines, and current legislation.
Ready to Make an Impact?
If you're passionate about delivering exceptional care and have the skills to inspire and develop others, we'd love to hear from you! We're on a mission to change lives through better sight and hearing – one home visit at a time. Since 1987, our team of dedicated professionals has been delivering life-enhancing care where it's needed most.
Optical Regional Support Manager - South East in London employer: OutsideClinic
Contact Detail:
OutsideClinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Regional Support Manager - South East in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the optical industry. Attend local events, join relevant groups on social media, and don’t be shy to reach out to current employees at OutsideClinic. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company, understand their mission, and think about how your experience aligns with their goals. Practice common interview questions and be ready to showcase your leadership skills and customer care expertise.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Regional Support Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest job openings and updates directly from us. Let’s get you that dream job!
We think you need these skills to ace Optical Regional Support Manager - South East in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the role of Regional Support Manager. Highlight your leadership experience and any relevant coaching or training you've done, as these are key to what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the optical industry and how your background makes you a perfect fit for our team. Don’t forget to mention your ability to build supportive relationships!
Showcase Your Data Skills: Since analysing performance data is a big part of this role, make sure to include examples of how you've used data to drive improvements in previous positions. We love seeing how you can turn insights into action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at OutsideClinic
✨Know Your Stuff
Make sure you have a solid understanding of the optical industry and the specific role of a Regional Support Manager. Brush up on key concepts related to customer care, sales, and clinical best practices. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved performance. Think about how you can demonstrate your ability to inspire and coach others, as this is crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Data-Driven Insights
Since analysing performance data is a key part of the job, be ready to discuss how you've used data to drive improvements in previous roles. Bring examples of trends you've identified and the actions you took based on those insights. This will show your analytical skills and your proactive approach to problem-solving.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask thoughtful questions about the company culture and their expectations for the role. This not only shows your interest but also helps you assess if the company is the right fit for you. Remember, it's a two-way street!
