Dispatch Administrator (Opticians) in Glasgow

Location: Cambuslang, Glasgow

Reporting to: Dispatch Manager

Salary: £25,466.58

Hours: Monday to Friday 40 hours per week

Background

We are OutsideClinic - the UK's leading specialist provider of eye and hearing health care at home. Our mission is to improve the health, wellbeing, and happiness of older people. We do this by providing extraordinary care through life enhancing, life changing clinical domiciliary services. We believe that clinically excellent eye and hearing health care should be accessible and affordable for all, especially for those who can't get to the high street unaided. Our Values are at the core of what we do. We believe in Clinical Excellence, making a Positive Impact, and we are passionate about continually improving in everything we do.

The Dispatch Administrator is responsible for ensuring the smooth and efficient delivery of spectacles to our customers. By coordinating closely with our laboratory and internal teams, the role helps deliver outstanding patient care. Each month, we send spectacles to approximately 10,000 patients, making a real difference by helping them see better and live better.

Principle Accountabilities

• Liaising with the Lab and dispensing staff to ensure the smooth and efficient running of deliveries to ensure the best possible patient care.
• Checking in spectacles received from the manufacturing lab.
• Batching spectacles from Home Visit patients.
• Picking and packing supplements to be sent to patients.
• Chasing glasses, following up on any delays.
• Ensuring spectacles are secure until delivery is ready.
• Picking pre-defined delivery schedule 3 days in advance.
• Posting pre-arranged deliveries to the delivery team to a predesignated destination.
• Posting patient’s glasses to either care home or own home.
• Keeping database up to date and accurate with information.
• Always represent OutsideClinic in a professional and positive manner.
• Maintain confidentiality regarding the company business/employees/patients and their families.
• Comply and keep up to date with company Infection prevention and control policies and ensure disposal of any clinical waste meets Company guidelines.
• Work to Company and industry regulatory practices, adhering to Company standards, policies, and procedures, delivering best practice methods, and taking responsibility for our customer’s needs.
• Keep your knowledge current in all aspects of our standard operating practices, meeting key performance outcomes which contribute to the overall team success.
• Offer support to others to help them learn and solve any Customer issues, both within the team and sharing knowledge more widely.
• Provide administrative support to the office function.
• Working to and positively contributing to our Company culture and values.
• Undertake any other requests as may be reasonably required by the business.

Skills, Knowledge & Experience

• Excellent customer service skills with the ability to problem solve and find solutions.
• Highly organised with a focus on accuracy ensuring work is completed to the highest standards.
• Comfortable working in a fast-paced environment and able to use your initiative to manage your day-to-day responsibilities.
• Comfortable with repetitive tasks, the role can be repetitive at times.
• Awareness of KPI’s and the impact that these have on the business.
• Open to additional training and responsibilities.

What We Offer

• Competitive salary.
• Private Medical Insurance.
• Life Assurance x 4.
• Access to health & wellbeing initiatives.
• Contributory pension scheme matched up to 5% on successful completion of the probationary period.
• Access to our colleague assistance programme, Health Assured supporting the wellbeing of the workforce.
• 22 days holiday entitlement (plus bank holidays) increasing with length of service.
• Discounted eyewear and hearing products after qualifying period.

We’re on a mission to change lives through better sight and hearing - one home visit at a time. Since 1987, our team of dedicated professionals has been delivering life-enhancing care where it’s needed most.