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- Tasks: Lead a team in a luxury menswear concession, ensuring exceptional client experiences.
- Company: Join a prestigious global luxury menswear brand launching at Harrods.
- Benefits: Enjoy a £10K clothing allowance and medical cover.
- Why this job: Be part of an exciting launch and uphold a renowned brand's reputation.
- Qualifications: 2+ years in luxury menswear management; strong communication and leadership skills required.
- Other info: Only apply if you have the Right to Work in the UK.
The predicted salary is between 36000 - 60000 £ per year.
A new exciting opportunity is now available for an outstanding CONCESSION MANAGER who will be part of launching and opening a new CONCESSION WITHIN HARRODS for a highly regarded global luxury formal menswear designer brand.
This global luxury designer brand is looking for an experienced FORMAL MENSWEAR CONCESSION MANAGER who is client-centric and passionate about leading a professional motivated team, as the company has an outstanding reputation in the industry to uphold.
The newly launched concession will be selling formal menswear, made-to-measure service, and Accessories including Shoes, Leather Goods, and Fragrances.
As the Concession Manager you have to achieve an enhanced level of clientelling, service and sales in line with the ambitions of the concession and ensure that every client has an exceptional experience by providing the highest standards of service.
The role:
- Reporting to the Global Retail Director and responsible for 2 Senior Sales & 4 Sales Consultants.
- A prominent figure on the sales floor, leading the team with a collaborative approach and representing the Brand inside and outside the concession.
- Providing constant feedback and solving any difficult scenarios as and when they arise.
- Motivate and inspire the team to deliver the ultimate service experience.
- Coach the team to ensure and maintain the shop floor to a luxury standard, anticipating clients’ specific needs by driving and shaping the hospitality journey.
- Drive business priorities (achieving monthly and yearly turnover and quality KPI targets set by the brand), embodying a culture of consistent clienteling and exceptional service.
- Develop relationships with the Harrods ecosystem and build a network of key contacts to benefit from internal synergies, build brand awareness and recruit new clients.
- Have a thorough understanding of all operational procedures and systems, ensuring the Store Operations are perfectly followed to enable the team to perform at their best on the shop floor.
- Feedback to the Retail Management team on department performance in terms of sales, merchandising and action plans to elevate the client experience.
- Ensure the quality of the data collected.
- Make sure the team is following up on potential and existing clients.
- Develop his/her clients and lead by example.
Ideal Candidate:
- 2 yrs+ experience as a Luxury formal menswear Assistant / Store Manager or Concession Manager.
- Knowledge and experience in selling luxury men’s MTM is a highly desirable.
- Must have gravitas, confidence, and great communication skills.
- Client-centric whilst driving sales.
- Very organized ensuring all operations and areas of back of house run smoothly.
- Adaptability, fearless curiosity, being able to flex into different areas where required and embracing new challenges.
- Security conscious, minimizing stock loss at all times.
- A calm and confident approach, with a strong sense of responsibility.
- Organized and efficient with attention to detail.
- The ability to make decisions.
- A talent for motivating and driving others to success.
- Able to lead and be efficient when under pressure.
- A passion for people management.
Additional to the basic salary is: £10K Clothing allowance, medical cover.
Please email CVs to or call direct on 07815939515 .
Only successful candidates will be contacted.
Please only apply if you have ‘The Right to Work’ in the UK.
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Store Manager – Luxury Formal Menswear employer: OUTSIDE THE BOX
Contact Detail:
OUTSIDE THE BOX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager – Luxury Formal Menswear
✨Tip Number 1
Familiarize yourself with the luxury menswear market, especially made-to-measure services. Understanding current trends and customer preferences will help you stand out during interviews.
✨Tip Number 2
Network within the Harrods ecosystem. Building relationships with key contacts can provide valuable insights and potentially give you an edge in the hiring process.
✨Tip Number 3
Demonstrate your leadership skills by sharing examples of how you've motivated teams in previous roles. Highlighting your ability to inspire others will resonate well with the hiring team.
✨Tip Number 4
Prepare to discuss your strategies for enhancing client experiences. Being client-centric is crucial for this role, so showcasing your approach to exceptional service will be beneficial.
We think you need these skills to ace Store Manager – Luxury Formal Menswear
Some tips for your application 🫡
Understand the Brand: Research the luxury menswear designer brand and its values. Familiarize yourself with their product offerings, especially made-to-measure services and accessories, to demonstrate your knowledge in your application.
Tailor Your CV: Highlight your relevant experience as a Store Manager or Concession Manager in the luxury sector. Emphasize your client-centric approach, leadership skills, and any specific achievements related to sales and team motivation.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury menswear and your ability to lead a team. Mention specific examples of how you've driven sales and enhanced customer experiences in previous roles.
Follow Application Instructions: Make sure to follow the application instructions carefully. If the job posting requests a CV to be emailed, ensure you do so and include any additional information they may require, such as your right to work in the UK.
How to prepare for a job interview at OUTSIDE THE BOX
✨Showcase Your Client-Centric Approach
During the interview, emphasize your experience in providing exceptional customer service. Share specific examples of how you've gone above and beyond to meet client needs, especially in a luxury retail environment.
✨Demonstrate Leadership Skills
Be prepared to discuss your leadership style and how you motivate and inspire your team. Highlight any past experiences where you successfully led a team to achieve sales targets or improve client experiences.
✨Understand the Brand and Its Values
Research the luxury menswear brand thoroughly. Understand its history, values, and product offerings. This knowledge will help you align your answers with the brand's ethos and demonstrate your genuine interest in the role.
✨Prepare for Operational Questions
Since the role involves ensuring smooth store operations, be ready to answer questions about inventory management, sales reporting, and operational procedures. Show that you are organized and detail-oriented by discussing your approach to these tasks.
