Opening Boutique Managerluxury Ladies & Men’s Cashmere in London

Our client is seeking a full-time Boutique Manager for a new pop-up boutique in the heart of Mayfair. This is a high-visibility role with direct impact on B2C growth as the plan is to open a flagship boutique.

Job Purpose

To lead the boutique as a high‐touch brand space – responsible for delivering strong daily sales, an exceptional customer experience, and meaningful, lasting relationships with our clients – both in‐store and online. This role blends floor leadership, digital clientelling, 1:1 selling, and boutique‐level business development to build luxury community and grow direct‐to‐consumer sales funnel.

Reporting Line

Reports to Managing Director and is supported by a part‐time Sales Associate (2 days/week) and Head Designer, who will attend for VIP client appointments and events.

Key Responsibilities

• Boutique Operations & Sales Leadership – Ensure the boutique operates smoothly, daily targets are consistently met/exceeded, and the Sales Associate is well‐supported and engaged.
• Customer Experience Excellence – Deliver a highly personalised, values‐led experience that drives repeat visits, confident purchasing, and strong referrals. Every interaction should reflect the depth and warmth of the brand.
• Digital Clientelling – Actively engage with online enquiries and existing clients to replicate the boutique experience digitally – leading to strong conversion and loyalty.
• Boutique‐Led Business Development – Proactively build relationships with concierges, personal shoppers, neighbouring boutiques, and relevant networks to attract new high‐value clients.
• Stock & Commercial Insights – Maintain accurate, well‐presented inventory. Provide clear, timely insights from the shop floor to inform merchandising and commercial strategy.
• Brand Representation – Embody the brand visually, tonally, and emotionally in all client interactions, both offline and online.

Candidate Profile

We are looking for somebody who is aligned with four core values:

• We Care – We act with respect and responsibility toward people, products, and our planet.
• We Energise – We bring positivity, initiative, and momentum. We uplift others and create a culture of can‐do.
• We Get Things Done – Well – We take ownership, follow through, and deliver with care.
• We Create – We embrace creativity, innovation and continuous improvement.

And somebody who:

• Has a growth mindset and is driven to achieve strong sales results – to realise both the company's ambitions and their own.
• Brings a 'Black Book' of relevant clients they can confidently convert into loyal customers.
• Possesses a refined aesthetic and cultural fluency, with a natural affinity for high‐net‐worth individuals who value contemporary art, design, craftsmanship, meaningful travel, and understated luxury.
• Is confident selling across Womenswear, Menswear, Accessories, and Homeware.
• Demonstrates high emotional intelligence and discretion, tailoring their approach to suit each client.
• Can communicate the brand story with clarity and conviction – making each interaction feel purposeful and personal.
• Is hands‐on, adaptable, and unentitled – ready to thrive in a lean, entrepreneurial team where no task is too small and no challenge too big.
• Is comfortable supporting boutique‐based brand activations and private events to build client engagement and community.
• Uses client feedback and sales insights to refine outreach, service and product focus.

Desirable Experience / Profile

The following would also be but are not essential:

• Proven experience converting both in‐store and online interactions into meaningful, repeat sales.
• Familiarity with Shopify.
• Familiarity with using a CRM platform for customer outreach and relationship‐building.
• Availability to work a Tuesday‐Saturday schedule.

In addition to the basic salary: Commission, Uncapped Bonus, Clothing Allowance.

Please email CVs to cv@otbrecruitment.com or call directly on 07815939515. Only successful candidates will be contacted.