At a Glance
- Tasks: Deliver engaging training for luxury retail teams and enhance client experiences.
- Company: Join a prestigious international brand with over 130 years of heritage.
- Benefits: Competitive salary, 15% bonus, generous leave, and insurance benefits.
- Other info: Dynamic role with opportunities for growth and development in a luxury environment.
- Why this job: Shape the future of luxury retail training and make a real impact.
- Qualifications: 2+ years as a Retail Trainer or Store Manager with training experience.
The predicted salary is between 33750 - 41250 £ per year.
RETAIL / STORE TRAINER - HEAD OFFICE BASED LUXURY FINE WATCHES & JEWELLERY C. LONDON - £40-45K + 15% BONUS
Outside The Box Recruitment is currently headhunting for an experienced RETAIL TRAINER who ideally comes from a luxury fine watches/jewellery or fashion background. An exciting time to join our client who is an international heritage brand that has honed their craft for over 130 years, specialising in luxury fine watches & jewellery and due to growth, are expanding their UK footprint.
The focus for the Retail Trainer is to deliver global and local retail training initiatives, including Client Experience, Onboarding, and Product Training.
The Role:
- Reporting to the HR Director and supporting the HR team whilst liaising with Retail Director / Store Leaders
- Create monthly and quarterly training plans for all company departments.
- Liaise with Store Management to identify and deliver store specific training needs.
- Field based (with a Head Office contract) and 1 day hybrid when business allows
- Work closely with the wider People Team to identify and facilitate additional training opportunities.
- Organise external retail training programmes.
- Track attendance and follow up on all training sessions.
- Review and measure the return on investment of training initiatives.
- Support the enrolment and completion of relevant brand training, including app based learning.
- Review and update training materials and resources.
- Influence, develop, and implement new local training initiatives.
Ideal Candidate:
- 2 yrs + experience as a Retail Trainer or Store Management that delivers and writes training material
- Ideally your training expertise is in fine watches & jewellery or luxury fashion/lifestyle
- Excellent communication skills both written and verbal with a great command of the English language
- Confident, approachable, and engaging with all levels of personnel in the retail teams
- Organised and strategic
Additional benefits:
- Bonus: 15%
- Annual leave: 25 days plus 8 days Bank Holidays
- Death in Service Insurance
- Critical Illness Insurance
Please email CV’s to cv@otbrecruitment.com or call direct on 07815939515. Only successful candidates will be contacted. Please only apply if you have ‘The Right to Work’ in the UK.
Retail Trainer in City of London employer: Outside The Box Recruitment Ltd
As a Luxury Client Advisor in Fine Watches and Jewellery, you will thrive in a dynamic and supportive environment that values exceptional service and client relationships. Our company fosters a culture of excellence, offering competitive commission structures, bonuses, and comprehensive benefits including healthcare and a pension scheme, all while providing ample opportunities for personal and professional growth. Join us in a location that not only celebrates luxury but also encourages networking and collaboration among passionate team members.
Contact Details:
Outside The Box Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Trainer in City of London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Outside The Box Recruitment Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Outside The Box Recruitment Ltd!
We think you need these skills to ace Retail Trainer in City of London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Outside The Box Recruitment Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Outside The Box Recruitment Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Outside The Box Recruitment Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Outside The Box Recruitment Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
