Field Service Engineer II (Dover, DE)

Join us for an enriching journey with Outset, a trailblazing medical device company that is revolutionising the field of dialysis. Our focus is to create one high performing team obsessed with progress in an atmosphere that is brimming with transformative opportunities. The heart of our mission is pioneering a groundbreaking technology that redefines the landscape of dialysis, streamlining complexity and cost because patients deserve better now, not someday.

Position Overview

The Field Service Engineer II (FSE II) is responsible for the installation, preventative maintenance, troubleshooting and repair of the Tablo Dialysis System. Reporting to the Manager Field Service, this role requires a foundation in engineering principles and the ability to apply them in real-world settings to ensure optimal system performance. As a key representative of Outset in the field, the FSE II works closely with clinical staff and patients delivering responsive and professional support. This role involves diagnosing issues, identifying root causes and implementing effective solutions. The FSE II also collaborates with cross-functional teams—including Production Engineering, Marketing and Sales—to provide valuable feedback to R&D to support continuous product addition.

Core service responsibilities may include the development of training materials, standard operating procedures (SOPs) and other documentation to support team knowledge. This role requires accurate documentation of service activities in alignment with Outset’s Quality Management System and careful management of company assets, including tools, equipment and inventory. This position involves travel within the United States, including overnight stays up to 50% of the time.

Essential Job Functions and Responsibilities

• Install, troubleshoot and repair Tablo Dialysis Systems at customer facilities or patients’ homes.
• Perform scheduled preventative maintenance that includes calibrations, hardware or software upgrades and verification of system specifications.
• Serve as a technical subject matter expert (SME) on the Tablo product, demonstrating deep product knowledge and supporting internal and external stakeholders.
• Deliver first and second-level technical support to customers as needed, including after-hours, holiday and weekend coverage.
• Accurately document all service activities, maintain spare inventory and provide parts usage and failures within the ERP system.
• Complete all field service and expense reports according to functional standards.
• Support Marketing and Sales for seminars, trade shows or demonstrations as required.
• Provide detailed feedback to R&D regarding performance, serviceability and customer comments.
• Manage and maintain company assets required to perform all necessary job functions.
• All other duties as assigned.

Required Qualifications

• Associate’s degree (Electrical, Electronics, Mechanical or Fluidics) recommended or military equivalent.
• 5 years Field Service/Industry experience required.
• Knowledge of electronic, mechanical and fluids components.
• Must have a valid driver’s license, good driving record and own transportation.
• Ability to charge travel expenses on a personal credit card to be reimbursed by the company.

Other Skills / Abilities

• Ability to travel overnight up to 50% of the time.
• Ability to read, write, analyse and interpret electronic and fluidics schematic diagrams and flowcharts.
• Excellent communication skills with the ability to interact with customers, patients and internal team members.
• Ability to respond in verbal or written form (email) to inquiries or complaints from customers or co-workers.
• Self-starter with the ability to multi-task and re-prioritise duties throughout the day.
• Computer and technology skills regarding software applications (Excel, Word, Outlook, PowerPoint), ERP databases and technology innovation.

Mission Critical Competencies

• Customer Focus – Dedicated to meeting the expectations and requirements of internal and external customers; obtains first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Intellectual Horsepower – Bright and intelligent; deals with concepts and complexity comfortably; described as intellectually sharp, capable and agile.
• Composure – Cool under pressure; does not become defensive or irritated when times are tough; considered mature; can be counted on to hold things together during tough times; can handle stress; not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
• Functional/Technical Skills – Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
• Self-Knowledge – Knows personal strengths, weaknesses, opportunities and limits; seeks feedback; gains insights from mistakes; is open to criticism; isn’t defensive; is receptive to talking about shortcomings; looks forward to balanced performance reviews and career discussions.

This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.

Note: Candidates must be legally authorized to work in the United States.

The Annual Salary range for this position is: $34–40 per hour plus bonus and stock.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals will be required to sit for most of the day and will be required to stand as needed. May require walking primarily on a level surface for periods of time throughout the day. The employee is occasionally required to stand, walk, climb or balance, stoop, kneel, crouch or crawl, and talk or hear. Proper lifting techniques will be required to lift to 75 lbs. Individuals will be required to travel via airplane, train, taxi, car and/or other means of transportation as needed.

Company Culture

At Outset we believe every person matters. Every Outsetter, every patient, every caregiver. Because we are here to create a revolution and we believe in doing that by innovating everywhere with intelligent speed. Our team expects nothing less than our best display of strengths and skills and we find joy in working together for a common goal. At Outset we believe that curiosity, ingenuity and conviction in the power of technology will transform the lives of dialysis patients and providers. We are fueled by the opportunity to give people their lives back. And we believe that it begins with YOU, our future Outsetter.

At Outset we’ve designed a professional world that our employees are honoured and impassioned to belong to—a world that offers challenge, the ability to collaborate with great people and opportunities to build skill and expertise in a fulfilling career. An opportunity at Outset Medical won’t just be about finding a job. Our culture revolves around the principles of moving farther faster together so working here feels like a masterclass in peak performance for individuals and teams.

Privacy is important to us. Please review our Applicant Privacy Notice. We have been made aware of fraudulent activities where individuals are impersonating our company and offering fake job opportunities. Please note Outset Medical will never request payment or gift cards during the hiring process nor will we ask you to purchase your own equipment. Anyone reaching out to you with an email address ending in @ is not a legitimate Outset representative. For legitimate opportunities always apply directly through our official careers page. If you are unsure about the authenticity of a communication contact us immediately.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT Outset Medical is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind on the basis of race, colour, national origin, religion, gender, gender identity, sexual orientation, disability, genetic information, pregnancy, age or any other protected status set forth in federal, state or local laws. This policy applies to all employment practices within our organization.