Lead, Technical Program Manager in Bracknell

At Outseer we are empowering our customers to liberate the world from digital fraud. Our market-leading enterprise fraud and authentication platform is used by thousands of financial institutions around the world to protect millions of customer accounts and billions of transactions annually. Leveraging proven data science, including our proprietary consortium data, our customers use our risk-based, machine learning platform to deliver the highest fraud detection rates, lowest false positive rates, and lowest customer intervention in the industry. We stop fraud, not customers.

What You’ll Achieve

The Lead Technical Program Manager has a crucial role that steers the successful execution of software development projects. This role will engage in collaborative efforts with cross-functional teams, ensuring the alignment of project objectives with overarching business goals. This role requires strategic thinking, robust technical background with B2B Software Development practices such as SAFe, exceptional organizational skills, and boasts a proven track record of delivering complex software projects within specified timelines and budgets.

Essential Duties

• Project Planning and Execution: Develop and execute project plans to ensure the punctual delivery of high-quality software products. Collaborate with engineering, product management, and other stakeholders to precisely define project scope, goals, and deliverables. Proactively identify and mitigate risks, addressing potential challenges to project success. Describe and maintain the integrated plan that accounts for internal/external dependencies, differing delivery approaches, numerous constraints, and contingency for unplanned delays. Drive sprint planning to build roadmap of product/features and successful delivery.
• Cross-Functional Collaboration: Act as Scrum Master Scaled Agile Framework SAFe agilist and organize and facilitate all ceremonies. Facilitate effective communication and collaboration across diverse teams, ensuring alignment with project objectives. Accelerates progress by driving crisp, timely decisions. Organize and accelerate a group of related technology projects or activities across multiple teams, aligning dependent organizations and removing blockers. Act as a liaison and organize cross functional activities between technical and non-technical stakeholders, fostering transparency and effective communication.
• Resource Management And Reporting: Efficiently allocate and manage resources to meet project requirements. Optimize team performance through strategic task prioritization, workload balancing, and clear communication of expectations. Effectively communicate product plans, progress toward business goals and status through reports and newsletters. Lead and drive success criteria for products through OKRs, engagement metrics, and SAFe reporting requirements.
• Quality Assurance: Implement and enforce best practices for software development, testing, and release management. Ensure strict adherence to quality standards and compliance with established processes.
• Continuous Improvement: Lead post-project reviews to identify areas for improvement and implement lessons learned in future projects. Stay abreast of industry trends, emerging technologies, and best practices to drive innovation and efficiency. Partner with others (Data Science and Software Engineering) to collect performance metrics (KPIs such as usage, quality speed, and cost), monitor and report on progress and derive insights that lead to productive courses of action. Recognize complexity and create predictable delivery paths for large and/or complex efforts. Measureably improve, streamline, and eliminate excess processes. Educate the larger TPM and engineering community on best practices; noted achievements include bottleneck reduction, engineer efficiency, and product quality.
• Team Support And Development: Support hiring, mentoring, and team development activities, contributing to the growth and development of team members.

Desired Requirements

• Bachelor's degree in a technical field (Computer Science, Engineering, or related discipline); an advanced degree is preferred.
• 10+ years of proven experience as a Technical Program Manager in a software development environment.
• Strong understanding of software development methodologies, adaptable to evolving practices.
• Excellent leadership and interpersonal skills, building and maintaining strong relationships across teams.
• Exceptional problem‑solving and decision‑making abilities.
• Breaking down problems, organizing work, planning sprints, creating roadmaps, and delivering technical programs in agile delivery models Scrum, Kanban, etc.
• Operate as a leader with independence and autonomy.
• Be the first point of contact and the source of truth for status information.
• Keep abreast of evolving technology landscape, evaluating design strengths and weaknesses.
• Proven track record of data‑driven decision‑making and continuous improvement methodologies.
• Build relationships, partner with and influence dependent teams while commanding respect.
• Debate delivery strategy with business teams, architects, engineers, and designers.
• Communicate with executives, peers, and staff with impact, eloquence, and authenticity.
• Strong servant leadership, interpersonal, relationship‑building and negotiation skills.
• Working with JIRA, Rally, Excel and Confluence required.
• Certified Scrum Master or SAFe Certified Scrum Master.
• Comfortable working with distributed teams located across US, UK, India, and Israel.

Desired Behaviors

• Change Facilitation: Encourages and supports continuous improvement of work practices and processes.
• Execution Focus: Drives execution by effectively cascading goals and establishing boundaries.
• Team Influence: Provides coaching and mentorship, escalates when necessary, recognizes contributions.
• Motivational Mentorship: Keeps the team focused and motivated by delivering and providing feedback.
• Technical Proficiency: Understands own role and others’ tasks, demonstrates technical competence.
• Effective Communication: Hosts regular team communication and cascades important information.
• Employee Involvement: Encourages participation in decision‑making, values ideas.
• Ethical Conduct and Competence: Acts with integrity, upholds values and principles.
• Role Modelling: Demonstrates high commitment and energy, influences positively.

Outseer is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Outseer are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Outseer will not tolerate discrimination or harassment based on any of these characteristics. Outseer encourages applicants of all ages.